Jw Marriott Hotel & Suites Saigon

“Family trip to HCMC.”

The hotel is centrally located and getting around was easy. We booked a club room and the enjoyed the lounge access. The buffet breakfast at the atrium had a big variety. The room is generally nice and big, but some areas need a bit of improvement - for shower facilities, the water pressure is w… lisää

The hotel is centrally located and getting around was easy. We booked a club room and the enjoyed the lounge access. The buffet breakfast at the atrium had a big variety. The room is generally nice and big, but some areas need a bit of improvement - for shower facilities, the water pressure is weak and the water is not hot even at the maximum; and the room is too cold even if you adjust the thermostat. The hotel does not have washer/dryer facilities unlike many hotels in Japan/China but you can have your laundry done by the hotel. The pool is nice but the poolside cafe can offer more options e.g. pizza/hotdog etc. The spa is great - lovely staff and very relaxing. Staff are mostly very polite and warm. All in a very pleasant stay.

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“Wait a while before you stay”

I wouldn’t recommend staying there while they’re still finding their feet as a Marriott. I’ve stayed here before when it was an intercontinental and it was much more established. A few example: they failed to inform me when booking that the entire lobby bar would be shut off during my stay. They ha… lisää

I wouldn’t recommend staying there while they’re still finding their feet as a Marriott. I’ve stayed here before when it was an intercontinental and it was much more established. A few example: they failed to inform me when booking that the entire lobby bar would be shut off during my stay. They had big groups staying at the hotel that were just clogging up elevators in bathrobes and the pool. At checkin they informed me I had been « upgraded » to exactly the room I booked and paid for. Breakfast, while tasty is a war zone some days. On the positive side, pleasant lounge, very comfy bed and good housekeeping.

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“Good but with A/C challenges”

The staff was responsive and friendly. The breakfast was outstanding. My concern is that the A/C system does not seem to be working in most rooms. It is either very cold or warm, and despite a thermostat, one cannot adjust the temp. I was given another room, but someone had clearly just been smo… lisää

The staff was responsive and friendly. The breakfast was outstanding. My concern is that the A/C system does not seem to be working in most rooms. It is either very cold or warm, and despite a thermostat, one cannot adjust the temp. I was given another room, but someone had clearly just been smoking in it. Worse, the smoke was being masked by a strong air freshener. I believe that for the rate and star number, the experience should have been better. Overall, the property is excellent and the hotel is in a very good location. ve nights.

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