Northern Charm Hotel

“I wouldn't recommend this hotel”

I wouldn't recommend this hotel. We have been from Hanoi through to Ho Chi Minh, staying in many hotels and this was by far the worst. The rooms were small and badly laid out, although they were spotlessly clean and the bed's were comfortable. The male staff member in the rooftop bar had absolute… lisää

I wouldn't recommend this hotel. We have been from Hanoi through to Ho Chi Minh, staying in many hotels and this was by far the worst. The rooms were small and badly laid out, although they were spotlessly clean and the bed's were comfortable. The male staff member in the rooftop bar had absolutely terrible customer service. He would just ignore you at times, get your order wrong at other times and he took forever to pour a drink. He was so frustrating we stopped going despite the pleasant setting. The restaurant food ordered from this bar was very average. The buffet breakfast was adequate, and the staff here were good. The reception staff seemed to speak very little English, despite being listed as an English speaking hotel. I therefore found the checking in and out process rather arduous due to the language barrier. We arrived an hour after check-in time and still had to wait a bit for our room to be ready and there were only hard wooden seats to sit on while waiting. The location seemed to be good and the door/bag attendents were good.

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