The Westin St. John Resort Villas

“Beautiful grounds and rooms- Food needs work”

The resort is very welcoming from the beginning. You are offered a tropical cocktail upon entry and the grounds are beautifully well maintained. The room was spacious and accommodated our family of 9 comfortably. The beds were comfy and the bathrooms are large. We loved getting around the re... lisää

The resort is very welcoming from the beginning. You are offered a tropical cocktail upon entry and the grounds are beautifully well maintained. The room was spacious and accommodated our family of 9 comfortably. The beds were comfy and the bathrooms are large. We loved getting around the resort on the golf carts. Unfortunately, the downside is the food and restaurant service. We visited Snorkles while we waited for our room to be ready. We sat for a long time before a server came to greet us. We ordered cocktails and a few food items (conch fritters and ceviche). I’m gluten free and was told that the chips that come with the ceviche were flour so I asked for it without the chips. The server returned with the conch fritters but no ceviche. We asked about the ceviche and she said she asked about a side salad as a replacement for the chips but I didn’t answer so she didn’t put it in. She brought it out afterwards and the ceviche was slimy gray RAW shrimp 🤮. Not sure if they allowed it to “cook” in the lime juice long enough but it was disgusting. I tried to order the chicken wings as a replacement but she forgot to put the order in. I just decided it wasn’t meant for me to eat so I gave up. The cocktails were not the best either. We stay at the JW Marriott Marco Island often and love the food and beverages there. Their Miami Vices are so amazing and tasty!! I was expecting the same level of cocktails and was sorely disappointed. We tried the deli onsite for a quick breakfast option. They had a ton of delicious looking pastries, bagels, and sandwiches. Being gluten free there were limited options for me. Caprese salad and Greek salad were the only options. Overall we love the resort and recommend taking a taxi into town to eat delicious foods. The resort food is definitely not recommended.

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“Great Place for a Home Base to Exploration”

The Westin provided a great home base for us to stay at while exploring the island. Here are the pros and cons of the property from our view. Pros: 1. They have a car rental service right on site. We prebooked the car and it was ready for us when we arrived. 2. For a fee they provided ferry servi... lisää

The Westin provided a great home base for us to stay at while exploring the island. Here are the pros and cons of the property from our view. Pros: 1. They have a car rental service right on site. We prebooked the car and it was ready for us when we arrived. 2. For a fee they provided ferry service to and from St. Thomas including the transfers from the airport to the ferry. I think it was around $150 each person...so a bit costly but we felt it was well organized and worth not having the hassle. 3. We were in building #22- it was great! We couldn't really see the ocean but we were only a minute walk to the ocean so not a big deal. The condo was well equipped and everything was comfortable and clean. We especially liked the shower heads! Great water pressure! The beds were very comfortable and having a washer and dryer in the unit was very helpful! They provided housekeeping services 3 times during the week which was nice. 4. The pool was gorgeous! Towels are provided. 5. Tennis courts, basketball courts and frisbie golf all included and easy to check out the equipment. 6. Fitness room was small and basic but got the job done. 7. Coffee shop/little deli onsite was great! The ladies working in there were super sweet. We ordered sandwiches a few times to take with us offsite to the beaches and they were very good- even had gluten free bread! Cons: 1. The food onsite wasn't the best- it was ok, but for the price you are better off going into town and checking out the local hot spots. 2. The woman in the activities desk that was older was cold and rude. 3. Most of the staff in the restaurants- especially the waitstaff on the beach bar aren't friendly at all. They are cold and disconnected. 4. We didn't mind walking everywhere but I can see small children and elderly might have trouble getting around because while they do have shuttles- they didn't really seem to be around when we were going places. In fact we didn't take one the entire week we were there. Honestly, we would have given 5 stars if the staff was a little more pleasant. We would definitely consider staying again.

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“A beautiful resort, with excellent beach and location on St. John.”

We are owners and this was our 5th trip. Normally stay in Bay Vista section but not available when we booked. 1st stay in Virgin Grand units that have a plunge pool/patio across the road from main resort. A 10 min walk to pool, water, reception. Staff are consistently going back and forth but ... lisää

We are owners and this was our 5th trip. Normally stay in Bay Vista section but not available when we booked. 1st stay in Virgin Grand units that have a plunge pool/patio across the road from main resort. A 10 min walk to pool, water, reception. Staff are consistently going back and forth but was only offered a ride once during the 6 day stay! 😞 Units in this section are dated and need updating, but appliances were fairly new, worked well. Nice size kitchen and living room area. However not enough seating if you have more than 5 people. Same goes for private pool area - only 2 loungers?? Should have at least 4. Pool was a nice feature and very clean and refreshing. Perfect for large family or group as there are 2 more bedrooms upstairs with full bath. Unit was equipped with full size washer/dryer which is appropriate for potential number of guests. Upstairs seemed hotter and I would be concerned of A/C not cooling efficiently. We moved to Sunset Bay rooms for last night. Very nicely updated, clean and new. Outstanding location right on the water. 2 bedroom units were converted from hotel rooms to condos. Very nice, but no window for 2nd bedroom! Why? Only downside. Service was spotty. Reception/check-in desk was courteous and efficient. Got into room very close to 4 pm. 👍Told to visit Platinum Elite office for welcome packet etc. Important you do this as they do provide discount card for property and offsite restaurants and retailers. They provide "Sand Dollars" if you book your update. Just be careful to use them as you cannot apply to room charge. We were very happy they provided BEFORE we did update and not after as we were able to pay for dinner at a very nice place in town. Nice selection of what establishments will accept. 😊 Platinum Desk associate was less than enthusiastic and was basically just doing his job. Too bad as it is a first impression. Additionally, no praises to the supervisor that came to the room to inspect our disappointment in cigarette smell. Could have cared less, claimed they did not smell anything. Um, sorry but it was obvious. They did send someone to change the large room filter which he indicated was dirty. Said they would spray something but never did. It dissipated as week went on and we did put a sheet over the couch as it seemed the smell was worst sitting on it. The main pool area was very busy midday, so if you're not there early, you will be searching for shade or possibly a chair. Shout out to Odette, at the pool/towel desk. SHE is FABULOUS and knows what customer service is all about! Cheerful, enthusiastic and helpful. She is empowered to make decisions and took the time to walk around, say hello, and talk to guests. What a breath of fresh air. That is what you like to see as a guest. Everyone should emulate her behavior and attitude! We love it here but there is a great need for good and motivating leadership that takes accountability and supports the staff. A staff that is inspired and encouraged and REWARDED for good work and attitude will go a long way. The location is great. The Dolphin Market is easy to walk to for groceries, liquor, etc. and they give 10% off to Westin guests.

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