The Ritz-Carlton, St. Thomas

“Good solid place to stay in ST”

I stayed here in late June which is the start of the low season here. The hotel didn’t feel crowded as a result. It’s a nice property located on Turquoise Bay and Great Bay on the east side of the island. It’s about a 40 minute drive from the airport to the hotel. The hotel property itself is nice… lisää

I stayed here in late June which is the start of the low season here. The hotel didn’t feel crowded as a result. It’s a nice property located on Turquoise Bay and Great Bay on the east side of the island. It’s about a 40 minute drive from the airport to the hotel. The hotel property itself is nice but shows its age in little things. Cracks in the marble and stucco, slow water pressure in the bathroom, peeling paint on some of the exteriors and holes in the chair fabric at Bluewater are a few examples. Still the service is good, people are friendly and the views are pretty. I had an ocean facing room where I could see sunrise but not sunset. The food and service at Sails (lunch) and Alloro was good (especially for island food). Special shoutout to Gwendolyn who was my server at Alloro. She is exactly the kind of excellent help you expect from Ritz Carlton. There is a Ritz Kids location and there are two pools (one kid and one adult). Beach is small but adequate. It’s expensive here but overall a good place.

vähemmän

“Disappointing”

Have been coming to the Ritz-Carlton St. Thomas for 3 years now as part of a work-sponsored trip. Overall, the experience continues to get worse each year. First thing to note is the food is terrible - worst I have ever experienced at a Ritz property. The ladies at coffee shop consistently make a … lisää

Have been coming to the Ritz-Carlton St. Thomas for 3 years now as part of a work-sponsored trip. Overall, the experience continues to get worse each year. First thing to note is the food is terrible - worst I have ever experienced at a Ritz property. The ladies at coffee shop consistently make a great morning latte but that's where the positives end. Italian restaurant was out of pizza and several other menu items one evening and it was clear that guests were waiting an extraordinary amount of time for their food (everyone was annoyed). Beach/pool food is overpriced while being mediocre at best. Pool is overcrowded and the loungers are outdated. The rooms are fine, nothing special. Lounge access is paid-for only, no access based on status. We largely spent our time off property this trip and our recommendation to the organizer was to move the event to a different property next year.

vähemmän

“Average property at best.”

I want to start by saying the customer service was great. My major complaint involves the uncomfortable room temperature. The thermostat read 66 degrees, however the room was also showing 77 or 78 degrees. The bathrooms had absolutely no air flow and it was miserable to shower unless you took a … lisää

I want to start by saying the customer service was great. My major complaint involves the uncomfortable room temperature. The thermostat read 66 degrees, however the room was also showing 77 or 78 degrees. The bathrooms had absolutely no air flow and it was miserable to shower unless you took a cool or cold shower. FYI - Wear comfortable shoes because the property is large and hilly. You have to walk up hills and stairs too get everywhere on the property basically.

vähemmän