Emirates Palace Mandarin Oriental,Abu Dhabi

“Exceptional is not enough”

From the check in to every single aspect of this hotel; it was simply superb. It lives up to the hype, the fact that all taxi drivers consider it the best, the fact that tourists flock here to get a glimpse and the fact that it is a landmark in Abu Dhabi. Every restaurant was amazing, oberoi wa... lisää

From the check in to every single aspect of this hotel; it was simply superb. It lives up to the hype, the fact that all taxi drivers consider it the best, the fact that tourists flock here to get a glimpse and the fact that it is a landmark in Abu Dhabi. Every restaurant was amazing, oberoi was without doubt the best and unique. Every employee worked tirelessly and provided the exceptional service that is above and beyond. If you want the best in Abu Dhabi and without compromise, you must come to stay here.

vähemmän

“Nice moment with my son at the palace”

I had the pleasure of meeting MESSAN and Norman during my recent visit to Oriental Beach, and I must say, they truly made unforeadable Evey morning before we go to the beach , our beach bed was already set up, and they greeted us with warm smiles that instantly made us feel welcome. Throughout ou... lisää

I had the pleasure of meeting MESSAN and Norman during my recent visit to Oriental Beach, and I must say, they truly made unforeadable Evey morning before we go to the beach , our beach bed was already set up, and they greeted us with warm smiles that instantly made us feel welcome. Throughout our stay, they both went above and beyond to ensure we were comfortable and had everything we needed. In particular, MESSAN's letter to us was incredibly touching and brought tears to our eyes. His words resonated with us on a deep level, and it was clear that he truly cares about the guests he serves. I would like to commend MESSAN and Norman for their hard work and dedication to their job. They are both exceptional individuals who embody the true spirit of hospitality. I hope to see them again on my next visit, as they have left a lasting impression on me. Thank you, MESSAN and Norman, for making my stay at Oriental Beach so special.

vähemmän

“Luxurious and memorable stay with room for improvement.”

My family and I spent a week at this lovely hotel. The best points are the peacefulness and the food. The food is truly outstanding. We ate in every restaurant (except for the buffet restaurant, Vendome) and all were exceptional. Some of the best food I have had in my life. They get that right. T... lisää

My family and I spent a week at this lovely hotel. The best points are the peacefulness and the food. The food is truly outstanding. We ate in every restaurant (except for the buffet restaurant, Vendome) and all were exceptional. Some of the best food I have had in my life. They get that right. The other strong point is the peacefulness. It is a very peaceful location where it is easy to relax. One weak point is communication, in general. And between various points of contact. The poor communication happened before we even arrived. The day before arrival, I received an email where the subject line welcomed us to their hotel but the body of the email thanked us for our visit and asked us to place a review on Trip Advisor. As for the lack of communication between points of contact, upon entering a restaurant, the hostess might ask you about allergies and then once you sit at the table, the server has no idea you have an allergy and you need to go through it again. Or you confirm with the central What’s App communication line that the service member who is delivering something should NOT ring the bell. You confirm it 2xs because you don’t want to wake the children. And still, the person comes and rings the bell. Another example is that I made an appointment for a pedicure with this central What’s App Line. When I arrived at the spa, there was no appointment for me. The woman at the reception said that I was asked to confirm but when I asked for evidence of this request, no one could give it to me. I even contacted the duty manager to see where I missed this (as it is possible that I did!) and was told that it was being investigated. I never heard anything further. These are minor things in life. And when you are on holiday, they are frustrating. When you book on the MO website, they advertise that there is 24-hour “Butler Service” for suite guests. But unlike at other MOs, where you truly have one person who is assigned to you and accountable for your well-being, the “butler” here is a faceless, nameless “What’s App” line. This is really a weakness at a hotel of this level. The other point of improvement is that for a hotel at the level of MO, it is not accommodating for children. For example, there was only one of the six restaurants we visited that had tableware (plastic bowls, small spoons, forks etc) for kids. The children’s menus were well done. But the fact that there was little “infrastructure” in place for kids was not great. We had to ALWAYS ask for kids’ plates, spoons, cups. And most of the time, they weren’t available. And the Kids Club might have been the worst I have ever been to at any hotel. The toys were old, dirty, and broken. For example, my kids wanted to color and 70% of the coloured pencils had flat tips. Sharpening the pencils is something so simple and yet, so necessary for children’s enjoyment. And I showed up for two scheduled events for children - one at 12:00 and one at 17:00. Both did not take place as I was told that there was no staff to run them. My kids were disappointed. So was I. And many hotels have special laundry prices for children’s clothing. Nothing like that at this MO. And lastly, the hotel van drove us to and from the airport. I specifically requested 2 children’s seats. They were in the van when we arrived at the airport. But when the van was there to pick us up to bring us back to the airport, there were no children’s seats and we needed to wait for them to be found and installed. For a hotel at the level of MO (where MANY families come), these are major points of improvement, which would make major differences for guests with children. Before I end my review, there are a few MO team members who I want to recognise. First off, many thanks to Duty Manager, Johannes, for looking out for our family’s well-being and ensuring that our daughter was cared for during her illness. And a shout out to the staff of the fitness centre - Heider and Vijay. So, accommodating and so competent. Thanks to Salmone (probably not spelled correctly!) and Gloria for their wonderful driving and attitude while they transported us around the grounds of the hotel. Thanks to Giacomo and Matteo for their great care in the Talea restaurant - one of our favourites at the hotel! Thanks to all service members of the EP club. Outstanding work! And our final thanks goes to Younice (also maybe spelling wrong!) from the room service team. He not only had a lovely, gentle disposition but he remembered our family from a stay three years ago at the Moroccan location. That was remarkable! While there was some room for improvement and some experienced disappointment, my husband and I agreed that the positives outweigh the negatives and we’d happily come again.

vähemmän

“Incredible service”

MESSAN working at the adult pool and beach at Mandarin Oriental Emirates Palace Hotel is truly impressive. I was amazed by his ability to remember multiple orders without writing anything down. He brought all the orders correctly and efficiently, showcasing his exceptional memory and attention to... lisää

MESSAN working at the adult pool and beach at Mandarin Oriental Emirates Palace Hotel is truly impressive. I was amazed by his ability to remember multiple orders without writing anything down. He brought all the orders correctly and efficiently, showcasing his exceptional memory and attention to detail. Additionally, the hotel itself is impeccably clean, and the staff, including MESSAN, are incredibly polite and attentive. my experience at the pool and beach was made even better thanks to MESSAN's outstanding service.

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