Hotel Riu Palace Tikida Taghazout

“Stunning grounds. Enthusiastic & friendly staff all round. Great all inclusive.”

From the moment you drive onto the grounds, everything about this accommodation is aesthetically pleasing. All areas are beautifully maintained too and kept clean. We had a beautiful family room, spacious with a sea view. Room 3127. Reception staff all very helpful and welcoming. Arranged for a… lisää

From the moment you drive onto the grounds, everything about this accommodation is aesthetically pleasing. All areas are beautifully maintained too and kept clean. We had a beautiful family room, spacious with a sea view. Room 3127. Reception staff all very helpful and welcoming. Arranged for a taxi to take us into Agada, no issues & also sorted out a small issue with the safe very quickly. No complaints with the buffet restaurant, always plenty of choice. Steakhouse meal, atmosphere & service was lovely. Had to reserve 4 nights in advance though so book early as it does get full, quickly…. Didn’t eat at the other restaurants. Loved loved loved the vibe of the Jungle Bar. Did find some bar tenders were much better than others when it came to making cocktails. Did find the bar tenders at the swim up bar couldn’t be bothered doing a cocktail properly. 🤩 Big shout out the entertainment team 🤩 - they are on shift from 9am till gone 10pm every single day. Always with a big smile & make time to chat to you and are so friendly. My kids loved the pool parties and the balloons are a fun touch!! The one negative comment I have is that RIU MANAGEMENT NEED to invest in regular, professional evening entertainment. The programme changed a couple of times and it came across like the Riu entertainment team had to fill in last minute. They gave it their all and it was watchable but for a hotel of this standard, we should be watching different, professional shows not just singing and dancing! Gave the entertainment team a break in the evening and invest!!

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“Uusi hotelli”

Saapui myöhään eilen illalla, sujuva sisäänkirjautuminen ja erittäin miellyttävä henkilökunta. Henkilökunta auttoi minua löytämään tieni huoneeseen, koska se on niin suuri hotelli, kun saavut ensimmäistä kertaa, voit helposti eksyä. Ole myös varovainen, koska hotellin suunnittelu on todella hyvä, m… lisää

Saapui myöhään eilen illalla, sujuva sisäänkirjautuminen ja erittäin miellyttävä henkilökunta. Henkilökunta auttoi minua löytämään tieni huoneeseen, koska se on niin suuri hotelli, kun saavut ensimmäistä kertaa, voit helposti eksyä. Ole myös varovainen, koska hotellin suunnittelu on todella hyvä, mutta siellä on paljon pieniä askelmia, joista on helppo päästä yli.  Hotelli on kaunis ja henkilökunta erinomainen, KYLLÄ on hieman pettymys, että asiat eivät ole valmistuneet, mutta päällä kaikki on rapeaa uutta. Älä ole pettynyt negatiivisista ihmisistä, jotka haluavat valittaa. Monet baarit ovat hienoja, ja henkilökunnan lämmin vastaanotto muodostaa suurimman osan pienistä asioista, jotka tarvitsevat säätämistä.  Kaksi asiaa, jotka vaativat kiireellistä huomiota, kylpylä ei ole valmis eikä tule olemaan muutaman viikon ajan, ja varattavissa olevat retrunssit eivät avaudu joka ilta, joten sinun on varattava enimmäkseen saapumistasi minuutti, koska muuten tilaa ei ole.  Niin, ranta on fantastinen ja turvallinen suurilla aalloilla eikä nykyisellä, mutta se tapahtuu kuukausia ennen kuin yksityisen hotellin ranta lisätään loppuun, mutta rehellisesti se ei estä sinua nauttimasta rannasta, eikä myyjiä ole kiireellisiä.

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“Not 5 star, but ok for a last minute cheap week away if you like cats.”

We recently stayed here as a family of four for a week at the end of May to the beginning of June. We had previously stayed twice in this hotel a couple of years ago and enjoyed it and this why chose to return. Unfortunately our experience this time was not as good as previous. The main lobb… lisää

We recently stayed here as a family of four for a week at the end of May to the beginning of June. We had previously stayed twice in this hotel a couple of years ago and enjoyed it and this why chose to return. Unfortunately our experience this time was not as good as previous. The main lobby reception area and bar is lovely still with lots of space and light. The first room we were allocated was as far away as possible from everything located in the 5000 block and quite a walk. The room was very tired with broken furniture and the shower smelt of old hair and mould. It was in the ground floor which was nice to have a patio but there was an old broken sun bed on the lawn unusable which looked like it had been dumped for some time. We stayed in this room for a couple of nights before moving due too being so far from the restaurants and pools and a sleepless night with people arguing above and noise . We then moved to a room in the main block 1000’s which was much better and cleaner. The rooms come with a mini fridge and soft drinks and water. However this was not re stocked. We had to call for water to reception and replenishment of drinks and coffee creamer. We were advised someone would bring some but this never happened and was not replenished. We ended up having to ask for water from the bars to take back to the room in the end. The food in the main buffet was ok but not great, slow to replenish items. Not enough servicing spoons meant lots of cross contamination of foods. Average for an all inclusive I would think. Service is hit and miss in the buffet some better than others. Cleanliness of plates is also very varied, I would have to check a few before finding a clean plate or bowl at every meal. The pool area is large as are the pools. However the sun beds are all tired and worn out, very uncomfortable with holes in them as were the chairs dotted around. There are also piles of broken ones dumped on walkways which really let it down. The first few days was very busy and crowded but this settled after the school holidays. However people places towels on sun loungers and day beds from very early pre breakfast and there were few left after breakfast for those wanting to sit by the pool and actually use it. Every day we witnessed towels on beds that were unoccupied until late afternoon or even all day and were never moved by staff which was frustrating. The indoor pool is nice but very few sun loungers to sit on. Someone also stole our daughter’s shoes while we were swimming too. The lifeguard was also no use as he was always sat on his phone not watching any swimmers which is a disaster waiting to happen. We used the spa and had massages and hammam. The booking process was not particularly easy due to the language barrier with the reception staff. While the massage was nice it was only ok. You could hear the pool noise and entertain ment staff singing cheering and announcements which was not very relaxing. The master also seemed to be very distracted during the first part of the massage and kept letting out little laughs as I could only presume they were on their phone with one hand while face down and this only stopped when turned face up. Very disappointing indeed. No relaxation after either just walked straight back to the changing room to leave. While the price is very reasonable for a massage compared to other spas it is still a sub standard experience. We did not use the kids club as we went to see this the first day as we were informed by the spa we could leave the children there and have a couples massage. It was open with no locks or closed doors. One member of staff was inside and lots of small children who could just walk out and we did not feel comfortable using it as it was unsafe. The entertainment staff were very pushy every day trying to force you to join in and loud which is not a part of any 5 star resort experience. Being informed while trying to relax one day that we needed to go to the restaurant to review the entertainment team as very good because they work every day with no day off 12 hours a day was also very off putting. The big issue is also cats, they are everywhere. In corridors by rooms in the restaurants eating off plates under tables at every meal and most look very unhealthy. The staff generally just leave them alone and let them wander the food areas and it is very unhygienic. The risk from rabies would be very high if injured by one. Overall it was an ok holiday but it was not 5 star, it would be 4 star at best if they carry out refurbishments and improve service. If you can get it for a cheap deal and know you’re getting a functional holiday then it’s worth it, but it is not luxury in any way. Such a shame as it was much better previously and could be improved easily.

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