Hotel Fergus Puerto de la Cruz

“Great hotel, staff, and town”

We were slightly concerned at some of the reviews we read before we left criticising the food and the All Inclusive being limited, however none of this was a problem for us. The location was great, with brilliant views of the sea and mountain, and the steep hill was not an issue for us, but I can s… lisää

We were slightly concerned at some of the reviews we read before we left criticising the food and the All Inclusive being limited, however none of this was a problem for us. The location was great, with brilliant views of the sea and mountain, and the steep hill was not an issue for us, but I can see it might be for older people - there are plenty of taxis and buses. The All Inclusive worked fine, and although not quite as late and as many bars as other places we've stayed, it was perfectly fine. The food was varied and fresh and healthy, and the coffee machines were great. The atmosphere and staff were lovely and plenty of live entertainment. The room was great, clean, and with a lovely balcony and sea view. The roof top areas were amazing. Overall very good value, some school trips there, but no real noise problems. The town is a proper place where people actually live as well as holiday, and lovely to walk around. We were really lucky with the weather but understand it can be a bit mixed.

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“Pleasant stay”

The hotel staff were amazing especially Julio he was lovely. Great service, we really enjoyed our selves and the hotel is immaculate very hygienic. However, jet2 didn’t inform us that even though we were all inclusive you have to pay for drinks at the top pool, which we were very disappointed. This… lisää

The hotel staff were amazing especially Julio he was lovely. Great service, we really enjoyed our selves and the hotel is immaculate very hygienic. However, jet2 didn’t inform us that even though we were all inclusive you have to pay for drinks at the top pool, which we were very disappointed. This meant having to carry our drinks up from the bottom to the top, would have been nice to have known this. The service for all inclusive drinks also stops at 10pm and after that you have to pay. However was a pleasant experience

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“Great hotel and could be fantastic if they stop accommodating school trips! Also check the roof terrace is open!”

I really wanted to give this hotel 5 starts but very sadly, I cannot. We stayed here for two weeks and have just returned home. On arrival we were checked in. We had booked with Jet2 and booked a MAGNUS room. We did this as we wanted an adults only area to sunbathe. The room was ready. It was clean… lisää

I really wanted to give this hotel 5 starts but very sadly, I cannot. We stayed here for two weeks and have just returned home. On arrival we were checked in. We had booked with Jet2 and booked a MAGNUS room. We did this as we wanted an adults only area to sunbathe. The room was ready. It was clean and tidy and a bottle of cava was waiting in an ice bucket - Lovely. The fridge was stocked. The view (sea view) was amazing. Definitely worth booking the MAGNUS room with sea view. It’s on level 7 and very quiet. The room itself was quite spacious but there’s only two chairs and a small table on the balcony and only one desk style chair in the room, so unless you sit outside, one of you is on a bed. We didn’t have the good weather every day, so sitting on the bed on the rainy days is not great. The bathroom was nice, great hairdryer! Towels were changed when you wanted them and room cleaning was good. There was a lack of storage, but nothing that couldn’t be overcome with some extra coat hangers and stacking of clothing. There was a safe which we used. Housekeeping was generally good. There is some wear and tear but that’s to be expected. We went to explore the roof terrace. It’s split into two, each end of the corridors on level 7. One side of the terrace was locked. This is the side that is the bigger side. The other side was open but only had one Bali bed, three other beds in aline but all shaded (until late afternoon) and a jacuzzi with two sun beds next to it. There were two seating areas (4 chairs and a small table). We went to reception to ask if the roof terrace was fully open. We were told it was closed but when we asked when it would reopen we were answered with shrugged shoulders. One receptionist didn’t even know it was closed. So we used the roof terrace only three times, because on sunny days the beds were taken early. We did use the jacuzzi on these days and it’s fab. A jacuzzi with a wonderful view. Water is readily available from the fridges on these terraces too. The roof terrace fully opened on our last day there. In the meantime, we had to listen to the roof works being carried out, starting at 0745 until around 1500. Not good! We had no prior notification from Jet2 about this or from the hotel. Had we been told we may have opted to move to a suite. By the time we’d unpacked, and spoken to reception who were a little disinterested, we couldn’t be bothered to request a move. Fortunately the pool area from level 2 is great, except when overrun with Spanish teenagers and other nationalities on school trips! The noise was loud and they ignored all the signs about reserving sunbeds, using the Bali beds, which were an extra daily payment and diving and causing a nuisance in the pool. Oh well, we were all young once. But the teachers with these groups were not keeping control of them and seemingly had no concerns that there were actual holiday makers who wanted a quiet time! I also felt for the pool staff who were also fed up with them. You could tell. We didn’t use the pool at reception level but was popular and also clean. The upper pool was amazing, clean and well looked after, and also so quiet, when there were no teenagers. The breakfast was a buffet. We didn’t eat in there at any other time. It’s a canteen style restaurant, not a restaurant. I wouldn’t have wanted to eat in there for three meals a day. It was spotless and the staff great. The buffet became a bit boring, sometimes lukewarm food and a lack of variety of fresh fruit! The toasters needed three turns around with the bread to get anything resembling toast! We had an issue one day with the chef using salt instead of sugar in the porridge. OMG It was awful but once I notified the restaurant manager he dealt with it immediately and stated that there had been a problem. The staff also ensured the rowdy teenagers were quieter in the buffet restaurant but on days they were on site, if you hit the restaurant at the wrong time, it was like a free for all. Lots of pushing in and a general lack of manners. Also a lack of hygiene with them picking up food and putting it back. The communal areas in the hotel are again spotless. The staff don’t stop. They are so polite and friendly. The evening entertainment wasn’t for us. It’s aimed primarily at a Spanish audience, who do make up the majority of the guests. No problem with this, as I speak Spanish and we found the “real holiday makers” pleasant and fun. The bar prices were a tad pricey. We did hear a lot of complaints about the teenagers and the drinks in the all inclusive package. The pool bar on the upper pool didn’t serve drinks on the package, the pool bar on the ground level did and it’s a trek down and back up. Didn’t bother us as we paid for our drinks as we went along and the bar was well stocked. The hotel itself is situated at the top of a very very steep hill. If you have mobility issues it’s not for you, unless you want to use taxis. We power-walked most days and went out for dinner nightly so walked that hill twice daily sometimes. It was a challenge but the upside is the views from the top of the hill, both of Mt. Teide and the sea. I’m so glad we had the sea view. On some days you could hear the sea crashing in as the sound travelled. It was very nice. Puerto de la Cruz was an amazing place. The variety of good eateries and food was excellent. Prices were also good. Great for scenic walks and lots of history. We will definitely return to the resort. Sadly though, not to the Fergus. It let us down with the amount of school kids there and the roof terrace issue. We’d like to give a mention to Julio on reception. He was such a wonderful personality and good fun. He couldn’t do enough for you. He’s worked there for years and it’s worth making friends with him. He genuinely wants you to have a nice stay! If this hotel could refuse the school parties and concentrate on the tourism and providing a five star experience, it would be amazing!

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“Lovely hotel but slight issues”

We had a great stay but with some annoying issues Location is excellent with short walk to town and the sea front which is a lovely part of Tenerife. The walk down is easy but the walk back is tougher as all up hill. We did it few times a day and was good exercise. Food was the usual hotel buffe… lisää

We had a great stay but with some annoying issues Location is excellent with short walk to town and the sea front which is a lovely part of Tenerife. The walk down is easy but the walk back is tougher as all up hill. We did it few times a day and was good exercise. Food was the usual hotel buffet type with salad, soup, meats etc and a rotating theme of Asian, pizza, Mexican, Indian etc. I always found something. It didn’t have a kids section which some hotels have with burgers, chips, fish fingers etc but I never eat that so didn’t mind. Pools, there are two and the bottom one seemed warmer as top one was freezing. Bottom one was good fun and nice atmosphere around the pool. The top seemed a bit more frosty and I saw some guests complaining to people in the pool. It seemed less inviting. Rooms were good with a nice balcony overlooking pool and the roads and mountains. Lovely to sit out at night. Staff were helpful and friendly though one guy at the bar kept ignoring me to serve Spanish guests behind me which was annoying as I always be polite to staff and the other bar man was very friendly. The issue I had was there are huge amounts of teenage school kids. 30 would leave and a bus of 40 would arrive. One night it was so bad I was down composing every 30 minutes until 2am. They kept saying they have told them to be quiet so I went down myself and their teacher and security looked annoyed with me which didn’t help. I know the reception and security were trying but I was amazed this could happen in a 4 star hotel. They offered to move me and I wasn’t moving in the middle of the night so moved the next morning. I was with a group of college kids and they were in their rooms for 11pm and zero noise. I wouldn’t have tolerated them running the corridors all night and they know how to be respectful of others so I only asked the same. Most of these kids were well behaved and many were polite but shouting, banging doors and running the corridors all night is unacceptable. My new room had a smell in the toilet but I didn’t care as was just so happy for peace and quiet on the 6th floor. So the hotel would have scored higher if I hadn’t lost sleep and had to move rooms. Other hotels I’ve stayed in if you continue to make noise through the night and ignore multiple warnings from staff you are out. Maybe these groups should have a similar warning because people pay a lot of money for their holidays.

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