Impulso Hotel By Mellow Mood Hotels

“Great stay with excellent service”

We had a very pleasant family stay. The staff was friendly and helpful, the room was very clean and comfortable, and the overall service was excellent. Good value for money and a relaxing atmosphere. The location is decent, although not the most central, but overall we were very satisfied and would… lisää

We had a very pleasant family stay. The staff was friendly and helpful, the room was very clean and comfortable, and the overall service was excellent. Good value for money and a relaxing atmosphere. The location is decent, although not the most central, but overall we were very satisfied and would recommend this hotel.

vähemmän

“Great hotel, excellent location highly recommend”

Great Hotel really good location and excellent value for money would highly recommend. The room as very comfy and the staff great very central for everything

“Mixed stay - lots of pluses with a few minuses”

Firstly the pluses - a good sized room with a mini fridge, polite and welcoming staff, well located for the Metro, tram and Tesco Express about a 2 minute walk. Small niggles about the room - no shower rod so only position is so high it’s impossible not to get your hair wet, the air conditioning w… lisää

Firstly the pluses - a good sized room with a mini fridge, polite and welcoming staff, well located for the Metro, tram and Tesco Express about a 2 minute walk. Small niggles about the room - no shower rod so only position is so high it’s impossible not to get your hair wet, the air conditioning works ok but it’s not directed into the sleeping part of the room so our clothes were lovely and cool but we were still warm. Milk/cream cartons not replaced at all. Breakfast was busy but fine - for some reason English breakfast tea is not available-there is a large selection of fruit teas and coffees but I was not the only person missing my morning ‘cuppa’! Very handy that we could store our luggage on our last day as we had a late flight home.

vähemmän

“Far away from 4*…… average 3* max”

There was constant noise from the trams passing outside the hotel, right in front of the road. Our room was facing the street, so we could hear the noise every 5–10 minutes. It was very disturbing, especially during the night and early in the morning when you wanted to rest. On the other hand, the… lisää

There was constant noise from the trams passing outside the hotel, right in front of the road. Our room was facing the street, so we could hear the noise every 5–10 minutes. It was very disturbing, especially during the night and early in the morning when you wanted to rest. On the other hand, the room was quite comfortable, although more attention could be given to cleanliness. The minibar fridge on our arrival still contained bottles left by previous guests that had already been used. There was also a swimsuit placed on the heater/radiator, clearly left by a previous guest to dry and forgotten — something that housekeeping should have noticed. The bathroom was a bit small, and the toiletries were not up to a 4-star hotel standard. The soaps and amenities were of very poor quality. Breakfast was a disaster. There was insufficient seating space, no service at all — no table service, no clearing of tables. Coffee was constantly running out, and everything was self-service. The machines were constantly breaking down, and you had to call a staff member every time to fix them so you could get a coffee. There were no small cups for espresso, only one cup size for all types of coffee. Cleanliness in the breakfast area was very poor. There was no service at all — guests had to set their own tables, and tables were not cleared. Overall, it was a very unpleasant experience with very poor organisation. The staff were rude, unmotivated, and did not smile or show any hospitality. Additionally, they charge extra if you want to pay in euros instead of their own currency, which should not be the case — the price should be the same.

vähemmän