Doubletree By Hilton Mangroovy El Gouna Resort

“The Perfect Holiday – Exceptional Staff, Beautiful Memories”

El Gouna is a beautiful place to visit. I spent 12 days at the DoubleTree by Hilton El Gouna, and I can truly say it was the perfect holiday. From the moment we arrived, they changed my room to better accommodate myself and my daughter, which was greatly appreciated. The hotel is immaculately cle… lisää

El Gouna is a beautiful place to visit. I spent 12 days at the DoubleTree by Hilton El Gouna, and I can truly say it was the perfect holiday. From the moment we arrived, they changed my room to better accommodate myself and my daughter, which was greatly appreciated. The hotel is immaculately clean. Housekeeping came every day and cleaned our room as though it was our first day of arrival. Fresh flowers were left in the bathroom, which my daughter loved—she said they smelled beautiful. The mini fridge was well stocked with drinks and snacks, which were all very nice. The food in the restaurant was excellent, with a great variety of options. It was the first time I had eaten fruit and salad in Egypt, and everything was incredibly fresh and sweet. I have a nut allergy, and every day the chefs prepared desserts and other dishes especially for me to ensure they were nut-free. A huge thank you to Mahmoud Ramadan, who was fantastic. He took the time to talk me through each dish and spoke with the other chefs to make sure everything was safe. I can honestly say this is the first hotel that has taken my allergy so seriously, and I was extremely impressed. Although there was a mistake on our last night, it was rectified very quickly and professionally. A big thank you also to Salah. Every time we arrived for lunch or dinner, he remembered exactly what drinks we liked and brought them straight to our table. He was incredibly kind and always checked to make sure we were happy. Mohamed Hemly, the Director, greeted us every day from morning until evening, always with a warm smile and often a big hug. He made sure my daughter and I had everything we needed throughout our stay. He is a genuinely caring person, and his kindness made our holiday even more special. We will miss him so much. My only suggestion regarding the food would be to add a little more seasoning and spice. Many people come to Egypt to experience the wonderful flavours, but apart from that, the food was some of the best I've had at an all-inclusive hotel. The entertainment is quite limited, with only a few evenings of organised activities, but what they did offer was fantastic. Ahmed, the bartender at the rooftop Social Creatures bar, made some incredible cocktails and kept everyone entertained throughout the evenings. He was brilliant, and we will miss him dearly. The beach was one of our favourite parts of the holiday. All of the staff who looked after the towels and beach area were incredible—friendly, funny, and always made every day enjoyable. The beach was spotless, and they were always checking to see if we needed anything. The drink selection at the beach could be improved, but there was always something refreshing available to keep cool. The sea was absolutely stunning. The water turned the most beautiful shades of turquoise throughout the day, and it felt like sitting in a warm bath. My daughter and I spent hours simply relaxing in the sea, and it was one of our favourite memories from the holiday. The snack van was also great, offering just enough choice if you wanted something to eat during the day. Overall, I would give this hotel 5 out of 5. Every member of staff we encountered was friendly, welcoming, and went above and beyond to help with a smile. Including my favourite security guard on the door I won't mention him by name but he always greeted with big smile, asked how I was doing. It was the perfect relaxing holiday. I can't wait to see how the hotel continues to develop, and I will definitely be returning very soon. Finally, a special thank you to Haya in Customer Service. She was always available to talk to, incredibly approachable, and genuinely listened to any suggestions or feedback. Thank you to everyone for making our holiday so memorable. We can't wait to come back.

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