Serry Beach Resort

“Exceptional Service with a Smile”

Youssef (Abd. Elmohsen) was an exceptionally attentive and dedicated housekeeper during our stay. Every day, he did his work with great care and attention to detail – everything was always perfectly clean and beautifully arranged. What made him truly special was his warm and friendly personality. … lisää

Youssef (Abd. Elmohsen) was an exceptionally attentive and dedicated housekeeper during our stay. Every day, he did his work with great care and attention to detail – everything was always perfectly clean and beautifully arranged. What made him truly special was his warm and friendly personality. He had a smile on his face every single day, which made our stay even more enjoyable. His work is truly appreciated, and the hotel can consider itself very lucky to have such a wonderful employee like Youssef. I wish him all the very best and truly hope to see him again one day.

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“Getaway”

It was a fantastic experience, all inclusive had so much fun. I will come again

“Great Looking Resort, But Very Disappointing Service Experience”

I stayed at Serry Beach Resort with high expectations, and while the hotel has a beautiful design and amazing atmosphere, unfortunately the overall experience was disappointing because of the poor service and the way guests are treated. First, I want to say that the hotel area and beach are truly … lisää

I stayed at Serry Beach Resort with high expectations, and while the hotel has a beautiful design and amazing atmosphere, unfortunately the overall experience was disappointing because of the poor service and the way guests are treated. First, I want to say that the hotel area and beach are truly beautiful. It is a very stylish, “Instagram-style” hotel where you can take many amazing photos. The architecture, pools, beach, and overall aesthetic are probably the strongest part of the resort. If you care about beautiful surroundings and social media pictures, you will definitely enjoy that aspect. I have visited Egypt 30 times and I usually stay in luxury hotels such as Steigenberger Hotels & Resorts and Rixos Hotels, so I have a good comparison when it comes to hospitality, customer service, and overall hotel standards. Unfortunately, the quality of service at Serry Beach Resort did not meet the level expected from a luxury resort. Service in the restaurants and bars was slow and poorly organized. We often had to wait a very long time just to get drinks. Even when going directly to the bar, staff would not prepare the drink immediately and instead told us to sit down and wait for service at the table, which then took another 10–15 minutes. This happened repeatedly and became frustrating during the stay. Another issue was the cleanliness and organization in the restaurant areas. Staff often took a very long time to remove empty plates and leftover food from the tables. Because many restaurant areas are open, birds were constantly coming to eat the leftovers from unattended plates. Guests could not leave plates with food on the table even for a short moment because birds would immediately come to the table. This created an unpleasant dining experience and showed a lack of attention from the restaurant staff. The worst experience happened during check-out. We were checking out 4 rooms at the same time, and 3 room who checked out with us, had already taken the same beach bags home with them, and nobody from the hotel said anything to them or informed them that the bags were not allowed to be taken. However, when it came to me, the reception staff suddenly accused me of stealing the beach bag and demanded payment. This situation was extremely uncomfortable and embarrassing. I own designer beach bags myself, so there would be absolutely no reason for me to “steal” a simple hotel beach bag. I only wanted to take it as a small souvenir and memory from the hotel, especially because nobody clearly explained that guests were not allowed to take it. Since these bags are presented similarly to slippers and other guest-use items, it was genuinely unclear that they were not included. To avoid further conflict, I opened my luggage in front of the reception staff and gave the beach bag back immediately. Even after this, the situation was handled in a very rude and unprofessional way. What upset me most was not the bag itself, but the attitude of the reception staff and the night manager. Instead of politely explaining the misunderstanding, they immediately treated the situation like theft, which felt disrespectful, aggressive, and completely unprofessional. In my opinion, the management should seriously reconsider whether employees with this attitude should represent a luxury hotel, because their behavior damaged the entire experience. This hotel has beautiful aesthetics and potential, but luxury is not only about design and photos — it is also about hospitality and service. Unfortunately, the customer service experience did not meet expectations, and because of this we left with mixed and negative feelings.

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