Mediterraneo Bay Hotel & Resort

“great for families”

The hotel met our expectations. We felt comfortable and our 3-year-old had a wonderful time in the pools and water slides.

“Lots of Potential, But Several Areas Need Improvement”

We have just returned from a 10-night stay as a family of seven, spread across two double rooms. Overall, I would describe this as a very mixed experience. The hotel has a lot of potential and there are plenty of positives, but there are also a few issues that really let it down. We stayed on a ha… lisää

We have just returned from a 10-night stay as a family of seven, spread across two double rooms. Overall, I would describe this as a very mixed experience. The hotel has a lot of potential and there are plenty of positives, but there are also a few issues that really let it down. We stayed on a half-board basis, so breakfast and dinner were included. Breakfast was consistently good, with plenty of choice including hot food, pastries, doughnuts, pancakes, omelettes, fresh bread and much more. There was something for everyone. The evening meals were also enjoyable, with different themed "showcase" stations each night, such as kebabs, sushi, hot dogs and a cheese board, which helped keep things varied. The only downside was the quality of some of the meat. I had a couple of pieces of freshly grilled pork that were still pink in the middle, and the grilled beef was extremely tough and inedible, so it's worth choosing carefully. The location is excellent. Walking out of the back of the hotel takes you straight onto the seafront, with plenty of small shops and supermarkets within easy walking distance. There is also an Aldi around 15 minutes away on foot, so it's very convenient. My only criticism is that the transfer coach drops off and collects passengers from a nearby street, around a three-minute walk away. Normally this wouldn't be an issue, but with young children and several suitcases it was quite difficult. The pavements are in very poor condition and are not suitable for pushchairs or wheeled luggage, meaning we had to walk on the road. The pool area is one of the highlights of the hotel. There are several pools and the slides are brilliant fun for both children and adults. Unfortunately, cleanliness is a real issue. The pool water stained our swimwear yellow, so I definitely wouldn't recommend bringing expensive swimsuits. The children's splash pool was particularly grimy, with so much built-up sunscreen residue on the floor that children were literally slipping backwards when trying to walk up the gentle slope. You can see from the lilo on our pictures the colour that it was stained from the swimming pool, showing that the water isn't adequately cleaned or filtered. Swim shoes are highly recommended. The larger blue slides are fantastic, but the stairs leading up to them are incredibly slippery. We spoke to another family whose young son had to go to hospital after slipping and splitting his chin open, so this is something the hotel really needs to address. There is also an island in the middle of the children's pool with a palm tree in the centre, and this wasn't cleaned once the whole time we were there. It was covered in dirt and grime. One other thing to mention is that the hotel has had decking installed around the pool area - Visually, it looks lovely, however it is desperate for some maintenance. There are slats sticking up which you can catch your feet on, huge holes where the slats have come away from each other and you can see the screws sticking out inside. I feel like if this isn't addressed then it will get worse and worse, and someone could get seriously hurt. During our stay, the ice cream freezers were broken for three days, meaning there was no ice cream available. This wasn't a huge issue, but it was disappointing, particularly for the children. The bedrooms themselves were spacious, but the storage was very poor. For a family of three, there was just one wardrobe with around three shelves and approximately five hangers. There were no drawers whatsoever—not even in the bedside tables. We struggled to find anywhere to store our belongings and ended up leaving one suitcase permanently in the bathroom because there was simply nowhere else to put it. The rooms have plenty of floor space but aren't designed particularly well. The rooms are also starting to show their age and would really benefit from some TLC. There was black mould around the shower screen (photos attached), and the sliding wardrobe doors repeatedly came off their runners because they were so worn. Maintenance came to fix them once, but after they fell off again we gave up and managed with only one working door for the rest of the holiday, which was frustrating given the already limited storage. We also were given a travel cot that had a huge hole in the one side, so we had to keep our daughter at the opposite end to ensure her head didn't get stuck during the night. One thing I do want to mention is how hard the staff work. The housekeeping team kept the rooms clean throughout our stay, and all of the staff we encountered were friendly and hardworking. The cleaning staff work very hard, but sometimes I feel as though they were cleaning the wrong areas, and not giving enough attention the areas that REALLY needed a clean. Overall, the hotel was perfectly adequate for our family holiday and we had a good time. However, it's a shame because with a little more investment in maintenance, cleanliness and some attention to the smaller details, it could be a much better hotel. There is a lot to like here, but there are also several issues that stop it from being as good as it could be.

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“Not a holiday for me. Wont be back”

Very over crowded. Lots of sunbeds packed in like sardines. If you are really unlucky you will have a smoker on top of you too. Even though the hotel tried to put a rule in no reserving before 9am and the lifeguards did go round removing towels they were sadly met with abuse from the die hard… lisää

Very over crowded. Lots of sunbeds packed in like sardines. If you are really unlucky you will have a smoker on top of you too. Even though the hotel tried to put a rule in no reserving before 9am and the lifeguards did go round removing towels they were sadly met with abuse from the die hard reservers up at dawn claiming their space. The rule was removed the next day. Pool areas were good for kids. Poor communication with regards to what you can have or cant gave on all inclusive. Even though you have to wear a string band you are also given a card to show. It seems hit and miss when or where you have to show this. On our arrival day we had to go to reception several times as key card not working, hairdryer not working, wrist bands not working. Each time having to queue for at least 15 mins or more. Reception always busy and very slow. Buffet breakfast has a good range of choice. Lunch and dinner does too although can be a little repetitive but never experienced undercooked food. Everything we had was tasty and hot. There is always plenty of food. Ordering your drinks at restaurant entrance was strange and you are given a receipt to place on your table and then servers get them for you. Once you understand the process it works but noone explains you just have to find out yourself. Our bedroom was on top floor (5) and above the bar area. Music starts around 9pm and carries on until just before midnight getting louder as the night goes on so dont expect to be able to sleep until midnight unless you are deaf.

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