Barceló La Nucia Palms, Adults Recommended

“Loud poolside music but many positives”

This review is a mixed one. Good location for visiting the Costa Blanca, notably Altea as well as accessible to Alicante airport. The room was great, spacious, clean and great beds. Housekeeping was prompt, friendly and faultless. Generally the facilities were well maintained with lovely pools. Sh… lisää

This review is a mixed one. Good location for visiting the Costa Blanca, notably Altea as well as accessible to Alicante airport. The room was great, spacious, clean and great beds. Housekeeping was prompt, friendly and faultless. Generally the facilities were well maintained with lovely pools. Shout out to Laura C Espe and Lisa who did a great job fielding complaints from many different customers. They brought empathy, and friendliness to an otherwise aloof reception area. Laura C and Espe in particular tried to be helpful, listened and genuinely cared about the customer experience. The concept of having adults recommended in one and the sister hotel being more child friendly didn't work. The 2 hotels blended together meaning children in the adult area and vice versa. However it wasn't really an issue for us. Our biggest issue was the dreadful loud music (slow lounge music versions of well known songs on a continuous loop). It is clearly a Barcelo policy to have this everywhere and was inescapable due to speakers planted everywhere in the pool area. We got a defensive and uncooperative response about this from a manager telling us 'nobody else has an issue with it' which was untrue as the family next to us said they were not enjoying it. Clearly the Nucia Palms caters to corporate groups and there was a huge group of musicians during our stay. In some ways wonderful to hear the practise of the instruments but when it was 11.30 at night or before breakfast it was a bit much. This was stopped quickly though which was welcome. In terms of food, the Nucia Hills has the better restaurant for breakfast with outside space and we appreciated being able to go there for breakfast. Overall we would go back if the music was stopped.

vähemmän

“Beautiful hotel poor service”

Beautiful hotel and very comfy rooms. Reception staff were very friendly and welcoming.The air con was very good one of the best we have had in a hotel so very happy with this. Rooms very quiet and cool. What lets this place down is the service at meal times. Our first night we were seated but no … lisää

Beautiful hotel and very comfy rooms. Reception staff were very friendly and welcoming.The air con was very good one of the best we have had in a hotel so very happy with this. Rooms very quiet and cool. What lets this place down is the service at meal times. Our first night we were seated but no cutlery had to go find some then we had no service so had full meal with nothing to drink. Items once gone were not restocked and very long ques for coffee in the morning… about 25 minute wait as full hotel but only one working coffee machine. Plates were not cleared at meal times so you are eating your meals with many dirty tables around you which is quite unpleasant, definitely need more staff when hotel is so busy. We could not find any sunbed during our stay to relax on as many were reserved with towels with nobody using them so we had to go out for the day. It is very easy to get a bus into Benidorm only 2euros and then uber back around 13 euros. Overall beautiful hotel but poor service we would not return and would not recommend to friends this hotel should be 3 star as it stands.

vähemmän

“Pretty good”

First of all, the hotel is absolutely stunning. Quite small, but immaculately clean and modern. Small pool but hardly anyone in it ever which meant it wasn’t cramped at all! It’s a very quiet and chill vibe, had some live music on the rooftop bar some nights. It is a bit out of the way location-w… lisää

First of all, the hotel is absolutely stunning. Quite small, but immaculately clean and modern. Small pool but hardly anyone in it ever which meant it wasn’t cramped at all! It’s a very quiet and chill vibe, had some live music on the rooftop bar some nights. It is a bit out of the way location-wise, but there’s a bus stop (you’re looking for bus 52) just across the road which takes you directly into Benidorm centre for €2 and these run until 2am so we didn’t struggle getting anywhere! We had a few late nights out and a taxi back only cost us €13, make sure you use the taxis directly! Uber charge a fortune. There is also a supermarket just 1 minute across the road which was very handy. The food was pretty good. We are picky eaters and still ended up with full plates every night. Maybe slightly limited choice but it is a small hotel. The desserts at dinner are amazing! My only complaint is that service was a bit hit and miss, we were either welcomed promptly and warmly or completely ignored! Just to note also, this is a cashless hotel but very easy to charge to the room and settle up on checkout.

vähemmän

“Not 5 Star”

We were rudely asked to move where we were sunbathing as there were apparently different colour beds around the pool and the grass even though they were next to each other.