Barceló Tenerife Royal level

“Fantastic Service, well recommended…”

Fantastic service from all at Barcelona Royal Level in Tenerife.. Suleman deserves particular praise…

“Great facilities, but inconsistent service and attention to detail”

We travelled as a family group and stayed for a week at the hotel on the Royal Level package. Overall, we had an enjoyable holiday. The hotel has many positive aspects, including friendly staff, spacious accommodation, and a good range of facilities and activities. However, our group's experience w… lisää

We travelled as a family group and stayed for a week at the hotel on the Royal Level package. Overall, we had an enjoyable holiday. The hotel has many positive aspects, including friendly staff, spacious accommodation, and a good range of facilities and activities. However, our group's experience was mixed in several areas. As Royal Level guests, we expected a more premium experience from arrival, but the separate check-in area felt more like a corridor and lacked the luxury feel we were anticipating. When we arrived, there was no porter available to assist with our luggage until after we had checked in. Our room was clean, spacious, and featured a lovely large balcony. The shower was excellent, and housekeeping generally maintained the room well throughout our stay. However, one of the other rooms in our group had a bathroom with an unpleasant smell and signs of unfinished maintenance work. The standard of room servicing also varied from day to day. Beds were not always properly secured after cleaning, causing them to move when someone sat on them. While the room itself was very good, some basic amenities commonly associated with hotel accommodation were missing, such as a tissue box and shower caps. Requests for these items had to be made multiple times, and when tissues were eventually provided, it was only a small pocket-sized box containing three tissues. Reception staff were always polite and keen to help, but there appeared to be communication issues between departments, resulting in delays and missed requests. As a family-friendly hotel, there were no bed guards for available for children. Instead, we were directed to an external hire company. Alternative solutions were suggested by staff, but these also required repeated follow-up before they were provided. Dining was another area where expectations did not always match the Royal Level marketing. The advertised "exclusive dining area with unbeatable views" was only available for a short time before being relocated to a section within the main buffet restaurant. Breakfast from the à la carte menu was excellent, but the quality and availability of dinner were inconsistent. Some dishes were unavailable despite appearing on the menu, and while some meals were very good, others lacked consistency. Service in the restaurant was also variable, with drinks, starters, and other requests frequently forgotten. The buffet offered a wide selection, but food labels were not always displayed, making it difficult for guests with dietary requirements. Our biggest concern was the management of food allergies. One member of our group has a severe egg allergy, and this was a significant factor when choosing the hotel. While some staff made genuine efforts to help, the information provided was not always consistent. The kitchen agreed to prepare separate meals to accommodate the allergy, but during the first two days these meals were frequently not ready on time, and staff often seemed unaware that the request had been made until reminded. On one occasion, the egg allergy was mistakenly treated as a gluten allergy, and staff had to be reminded that the meal needed to be completely egg-free. There were also difficulties when arrangements had been made for a baby to be fed before the restaurant officially opened. The hotel had agreed to this in advance, but access was initially refused, and it took persistent discussions and complaints before the family was eventually accommodated. While these issues were ultimately resolved, the process created unnecessary stress and reduced our confidence in the hotel's allergy procedures. The Royal Level pool area was a lovely benefit during most of our stay, but on our final day it was closed for a private event. Guests were relocated to another pool area, which did not have sufficient sun loungers to accommodate everyone comfortably. Overall, we had a pleasant holiday, and there are many things the hotel does well. The facilities, friendly staff, spacious rooms, and dedicated Royal Level areas are definite strengths. However, compared with other five-star properties we have visited, the service, attention to detail, and dining experience fell short of what we would normally expect from a luxury five-star or premium-level hotel.

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