Radisson Resort & Residences Tenerife

“Worth every penny”

Excellent staff, from the reception team to the breakfast service staff, who were all welcoming and professional. The breakfast was outstanding, offering a wide variety of high-quality products to suit different tastes. The rooms were spacious and comfortable, featuring a large queen-size bed of ex… lisää

Excellent staff, from the reception team to the breakfast service staff, who were all welcoming and professional. The breakfast was outstanding, offering a wide variety of high-quality products to suit different tastes. The rooms were spacious and comfortable, featuring a large queen-size bed of excellent quality. The bathroom was also spacious, spotless, and well maintained.

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“Relaxing place”

Very nice and relaxing hotel. It has been fully renovated, and everything feels fresh and comfortable. Breakfast and dinner were both above expectations, with good variety and quality. Overall, a great place to unwind and enjoy a pleasant stay.

“Good Hotel but some Issues”

When we first got here, the staff were very friendly and helpful and upgraded our room which was lovely. We booked with Tui for a very low price so had low expectations for what was claiming to be a five star hotel and our expectations were not exceeded. The infrastructure of the hotel is lovely; b… lisää

When we first got here, the staff were very friendly and helpful and upgraded our room which was lovely. We booked with Tui for a very low price so had low expectations for what was claiming to be a five star hotel and our expectations were not exceeded. The infrastructure of the hotel is lovely; brand new rooms, impeccably clean pool and lots of deckchairs and lovely, landscaped gardens. However certain features were lacking such as the presence of staff during mealtimes which really did not reflect the standard of what is claiming to be a five star hotel. Firstly, the table was rarely set meaning we had to collect our own crockery whilst the staff often did not take our dishes meaning they were left on the table during the next course. Secondly not all the food was labelled despite there being a sign at the front saying ‘’We care about your food allergies & intolerances.” But it was hard to work out what I could eat as a pescatarian. Additionally, I often felt uncomfortable due to the lack of individual tongs for food, leading to me restricting what I ate as tongs for the non- meat items were also used for the meat. Regarding the food, you get what you pay for- we upgraded to half board fro £10/night extra and it was worth it for us, but there were pretty much the same options every night which isn’t necessarily a bad thing but can be repetitive if you are staying for longer. The staff mainly seemed lovely, but due to there being a severe lack of them and due to them not speaking English, it was very hard to communicate at mealtimes, leading to situations such as it taking 20 minutes for us to pay for drinks and then the drinks being charged to the wrong room. This is not the staff’s fault and they all seemed lovely, it was just hard to ask for help with basic things such as clearing plates or getting more water for the table when you (and the majority of people in the hotel!) could not communicate with them. The location is a good base for the town which is lovely, although we have some complaints, they are mainly due to the hotel being deceptively labelled as 5 star and, if we consider the price we payed and the lovely trip we have still had- it was definitely worth it for us. Minor details such as no robes in room, no public spa for hotel guests to use and no slippers or branded toiletries were all small things which we noticed that differentiated the hotel from other 5 star hotels which we have previously stayed in. Breakfast was good but similarly disappointing service; there were rarely enough tables for guests and equally no tables which were set or enough water jugs etc. The live cooking staff at breakfast and dinner were lovely, but communication errors led to us being dissapointed with the food which was cooked for us, despite this being the best option at both mealtimes. Would we recommend this hotel? Yes. Would we recommend the dinner? Probably not. We understand the hotel is just starting out having changing management and, with the lovely pool and rooms, it has the potential to be a great 5 star hotel, however, we think it is more like a low 4 star. However, the location is great, the drinks are fairly cheap and the people staying here and running the hotel were lovely. Overall a positive experience with a few fixable flaws.

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“Disappointing service and lack of care”

We booked this hotel based on the reviews, but we left disappointed and wondering if all the positive reviewers had stayed somewhere else. The Junior suite we stayed in was very nicely decorated and clean, but the lack of soundproofing made it very noisy from next door neighbours. You could hear e… lisää

We booked this hotel based on the reviews, but we left disappointed and wondering if all the positive reviewers had stayed somewhere else. The Junior suite we stayed in was very nicely decorated and clean, but the lack of soundproofing made it very noisy from next door neighbours. You could hear every conversation that was had. We liked the pool area and felt this was the highlight of the hotel. The major weak points of the hotel were the staff and the food. I’m not sure if they realise that staff friendliness is one of the selling points of a holiday and can make you return to a particular hotel, over another. The only staff member that we felt was outstanding was Natalia on reception. The others either looked like they didn’t want to be there, or you felt like an inconvenience asking for anything. The male waiter in the bar area was very rude and ignorant. I was waiting to order a drink at the bar that was almost empty, and he walked past me four times without acknowledging me, no smile, no word of acknowledgement, just nothing. I felt invisible….. I watched him go in the back to wipe his face, empty bottles, start to put all the glass bifold doors back on the bar, then he went to reception to restock the arrivals drinks, there were no arrivals there. All this was while I was stood there waiting to order. We never went in again, we drank at the Puerto Palace hotel over the road, the staff were more welcoming and wanted to serve you. This was not an isolated occurrence with the waiter, we spoke to multiple guests who also made similar comments. We reported this to Reception, who explained that he was on his own. The bar was almost empty, so he wasn’t rushed off his feet. Little things throughout the week appeared that they just don’t seem to have grasped the concept of making customers feel looked after in the most basic way. One morning we went to breakfast and one of the waiting staff said we can’t sit at the numerous tables we chose, as they were all set for dinner. This was at 9.30 am and breakfast was up to 11 am. Multiple guests just wondering around being told the same thing, unimpressed. The waiting service in the restaurant in general was less than satisfactory, tables not cleared for ages, tables not set with cutlery, no friendliness whatsoever. Just basic skills missing from all points of service lines. The breakfast was lovely and the fresh orange machine was our highlight. We ate out a few nights as couldn’t face the evening buffet. The meals that were supposed to be hot were cold, and they weren’t replenished very quickly. One morning , there were no cereal bowls for one hour. On our last day, after checking out, we made enquiries if there was a courtesy room to shower as we had a late flight. We were told that we would have to shower in the gymnasium shower. As we didn’t have a towel to use after checking out, we were given some towel tickets to give to the lifeguard in exchange for a towel to double up for the sunlounger and then for the shower later. The lifeguard stated that there were no towels , so we waited from 11.00 - 12.15 with no towel. Again this is a basic service that is missing. We would not return to this hotel as the plus points of the pool and room decor do not make up for the consistent lack of customer care and service that should be present in a lower graded hotel, never mind this establishment. We are not impatient people and don’t expect the world, but were very disappointed in the hotel overall. Maybe as it’s not been open long, they haven’t found their ground yet?????

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