Costa Calero Hotel Thalasso & Spa

“Honest review”

Need to write this review to clarify a few points that other guests have/ are experiencing. We are returning guests for the past 10 years and stay twice a year. Overall we hare happy with our experience, but yes hotel can/ could do better on certain points. Good Cleanliness Amount of sun beds av… lisää

Need to write this review to clarify a few points that other guests have/ are experiencing. We are returning guests for the past 10 years and stay twice a year. Overall we hare happy with our experience, but yes hotel can/ could do better on certain points. Good Cleanliness Amount of sun beds available Food Main restaurant Drinks Not so good Service( especially in the bars. This includes them all). Most of the times only one member of staff serving. Queues are ridiculously long . Yes there used to be bar service in the piano bar and entertainment lounge. But not now. You are lucky if you get two serving. So be prepared to wait a long time. Most of the time if you wish to get a table be prepared to clear empty glasses yourself ( which we don’t tend to mind, at least we got a table….) Attitude of some staff Still only one hair dryer and socket in the ladies toilets for checking out and only 6 lockers. One previous guest mentioned that some guest and not all were charge £40 to change rooms. We were charged £40 last year to change rooms and had to wait 3days as hotel was full. Overall the hotel does try its best to accommodate everyone but as you can imagine as like with most hotels this is not always possible. Yes the hotel needs to take guests comments seriously as there are the same complaints over and over again and still no improvement. Saying the above. It still has not put us off staying in the future and we are booked to come again in September, and hopefully see improvements. 😎🤞🤞

vähemmän

“Costa Calero”

hieno hotelli, mahtavat palvelut, erinomainen ruoka johon ei kyllästynyt vaikka olimme 4 viikkoa. Siivous vähänkin liiallista. En löydä muuta huonoa kuin hidas WLAN. Nykyään ihmiset haluavat hyvät yhteydet lomallakin. Parasta varmaan 30 vuoden matkailumme aikana. Maiju ja Kari Kinnunen from Finland!

“Overall, good”

Just returned from a fortnight at the Hotel Costa Calero and overall we were quite happy with our stay. It was our first time here, and first time on Lanzarote for almost 20 years. We were on the standard all-inclusive regime which was fine for us as all drinks we enjoyed were available in that pa… lisää

Just returned from a fortnight at the Hotel Costa Calero and overall we were quite happy with our stay. It was our first time here, and first time on Lanzarote for almost 20 years. We were on the standard all-inclusive regime which was fine for us as all drinks we enjoyed were available in that package. We arrived around 11.15am after an early flight and fortunately we were able to check in, and our room was available immediately. This was a very positive start to our holiday. We were given a “garden view” room on the ground floor overlooking the main pool. It was a nice room, cleaned daily by an efficient housekeeping service. There was plenty of storage, a comfortable bed, a safe and tv in the room, decent bathroom, and a patio area with table and chairs and two sunbeds. The only downside to the patio area was the plethora of neighbouring guests who passed by on their way to friends/relatives’ rooms nearby – this meant you had to pull the curtains to for privacy when getting dressed or after you had been in the shower. Also, it was a rather shaded area due to a large concrete overhang that formed part of the building which meant there was little or no sun on the patio. No real gamechangers, but I think next time we might ask for a sea view room with a balcony. The hotel itself is huge, but in a small, quiet, and mainly residential resort. It was a 5 minute walk down a very steep hill to the lovely marina where there were a selection of bars and restaurants and a couple of shops. The walk back up is tough one though so be aware it’s not great for those with reduced mobility. The hotel has 3 large pools and a kids one too. We based ourselves around the larger pool that had swimming lanes set out and also a “beach” area with a lot of sunbeds. We found no need to reserve sunbeds at all - there were always plenty available. Selfish guests, of course, were out very early in the morning reserving the specific sunbeds they wanted next to the pools but we never found it necessary. Breakfast and evening meal are taken in the La Magdelena restaurant and the food was of a very good standard. Lots of choice and we never found ourselves struggling to put a meal together. The only issue we have with the restaurant was the somewhat miserable, unfriendly waiting staff. Some were fine, but the majority were young and it was as if they’d been told to be formal, unsmiling and unable/unwilling to engage with guests. Lunches were at the outdoor Oyembre restaurant. Again, the food was very good for a lunch service, and you helped yourselves to beer, wine and soft drinks. It was often very busy and the staff struggled to keep up with clearing the tables. It did concern me that guests did seem to wander in and out freely regardless of whether they had lunch as part of their regime. I suspect a lot of half board guests availed themselves of the free food and drinks. It was a similar situation at the two pool bars and in the evening where room cards were often not swiped, just a nod of the head and you could have whatever drinks you wanted. As guests who had paid a lot of money for all inclusive the lack of checks on other guests who may have been half board, and therefore should be paying for all their drinks, was very frustrating. The evening entertainment was split over two venues. Upstairs was the Piano bar where there was entertainment four night a week. This was usually a solo artist – a singer, a saxophone player and guitarist one other night. That was all fine, and there was a nice outdoor seating area too, if you didn’t mind taking in the smoke and vapour from guests who smoked/vaped. The service in this bar was generally poor though, a real lack of staff. I queued for 10/15 minutes several nights for a drink. The lack of staff going around clearing tables was also frustrating. In the downstairs Bar Matelenas there was entertainment every evening, but the bar service here was dreadful – a lack of staff and a separate queue for “Prestige” guests who would jump the queue which was very annoying. There was more of a social club feel to this bar and added to the lack of good bar service meant we generally avoided going in there. There were a lot of kids around too, which was odd for the end of June – obviously some parents have no hesitation in taking their kids out of school. There were other areas around the hotel where you could sit and chat, have a drink and relax in the evening which was nice. There was also a conference room available showing the World Cup matches. We didn’t partake in any of the activities, but there was a daily programme of events. We were given a pass to use the spa one day but didn’t use it, but it did look ok from a distance. The hotel puts on a free bus to Puerto del Carmen three times a day which we used once, and there is a public bus stop a couple of hundred yards away that gives you good access to the rest of island – we went to Playa Blanca twice, which cost 2.75euros each way and took about 25 minutes. There is a taxi rank just a few yards down the hill from the hotel too. So, a generally positive stay to be honest. There were a number of minor things that concerned us, particularly the lack of staff at the bars and the perceived ability of half board guests to get free drinks and food, but overall, we enjoyed our stay, and I think we would return, maybe during the winter months. The hotel management does need to take note of the issues I have mentioned because these seem to be very common complaints from guests recently.

vähemmän

“Good and bad....”

My fourth visit to this hotel. Whilst there have been a few cost cutting changes in recent years I still think that overall, despite staff issues detailed below, it has enough good points to consider it and still represents good value. PRESTIGE I stayed on All Inclusive Prestige basis which I fe… lisää

My fourth visit to this hotel. Whilst there have been a few cost cutting changes in recent years I still think that overall, despite staff issues detailed below, it has enough good points to consider it and still represents good value. PRESTIGE I stayed on All Inclusive Prestige basis which I felt was worth the extra cost. Disappointed that no longer a dedicated Prestige check in desk. I enjoyed the daily access to the spa which is lovely. I enjoyed the a la carte dinner in Puntal restaurant. Although the Club Prestige lounge was officially adult only, on several occasions there were young teenagers playing noisily and crying baby. I did report this to the waiter clearing the glasses in lounge but he appeared not to understand Spanish or English. I mentioned it to reception but no action was taken. BARS/RESTAURANTS I liked the quieter Prestige area in the refurbished Matalanas restaurant at breakfast and dinner and appreciated being able to order bottles of decent wine as part of Prestige package (although my favourite wines Yaiza and Bermejo were out of stock). Although bottles of decent wine are available in Oyambre restaurant, guests have to queue at bar to order and then walk through restaurant with ice bucket and glasses and find a table. Apart from the Asian themed dinner, which was dreadful, I enjoyed the food. The only "hot" food I ate was the freshly cooked to order omelette at breakfast and cooked fresh fish and meat at dinner which was good quality. Other "hot" food was unappetising and lukewarm. The piano bar is looking tired and shabby and in need of tlc. Sadly, there is no longer waiter table service in the bars. I really did not like having to queue for drinks at bar and then, drinks in hand, looking around for an empty table. Often the tables were covered in dirty used glasses. I was disappointed that there is now live music on only four nights in piano bar. I did visit the show bar on two occasions but it was spoiled by the large number of small children running around. POOLS The cascada pool was monopolised on several afternoons by massive inflatables that meant it was very noisy and unusable for any other guests. STAFF/MANAGEMENT Most of the staff are friendly and professional. Special mention to Claudio and Anniel in restaurant, José Carlos, Javier and Jesus in piano bar and Elda and Violetta in Oyambre restaurant. On previous visits the General Manager, Eduardo Miquel and the senior management team were very much in evidence around the hotel and overseeing operations. However, this time this was definitely not the case. I understand that the General Manager was on holiday but not one member of senior management was visible anywhere throughout the week. Unfortunately, the reception staff were not at all welcoming and some very obviously in need of training. Bizarrely, in Lanzarote, a number of them seemed not to understand Spanish. Prior to my visit I had emailed the hotel requesting a quiet non connecting room. On my last visit I had been allocated a connecting room and it was like sharing a room with the neighbours, every little noise was audible through the flimsy door. On that occasion my neighbour was a family member so it didn't really matter. However, if this were not the case it would be unbearable. On arrival I was allocated room 180 on ground floor next to spa directly in front of the machinery room. The noise was awful, like being in a ship's engine. I immediately returned to reception. A more experienced and helpful receptionist changed me to room 166. This room was still quite noisy and before using the room I asked if there was anything else available. I was prepared to pay extra for a room upgrade. At this point I was directed to Guest Relations. I spoke to Steffi who appeared to be very inexperienced in the role. She was quite ineffectual and merely grimaced and was unable to help. She summoned Manuela whose manner was brusque, unpleasant, unhelpful and certainly unfriendly. She informed that paying for an upgrade was not possible but I could change to another room of same category the following day but at a cost of €40 for cleaning of room. Having spoken to other guests, who for whatever reason, were unhappy with their rooms, they changed without any cost. I felt that I was being singled out by Manuela who treated me as though I were a nuisance rather than a returning guest. I asked to speak to a manager but was repeatedly told by Manuela that this was not possible. In my opinion neither Steffi nor Manuela are suited to a Guest Services role. On my return home I emailed the hotel and requested that they comment on the issues with Guest Relations. I did not receive any response. If a senior manager had bothered to speak to me whilst I was actually at the hotel or if I had received a response from my email I would have scored the hotel higher and would not have detailed the appalling behaviour of Guest Relations on this platform..........

vähemmän