Costa Calero Hotel Thalasso & Spa

“Costa Calero”

hieno hotelli, mahtavat palvelut, erinomainen ruoka johon ei kyllästynyt vaikka olimme 4 viikkoa. Siivous vähänkin liiallista. En löydä muuta huonoa kuin hidas WLAN. Nykyään ihmiset haluavat hyvät yhteydet lomallakin. Parasta varmaan 30 vuoden matkailumme aikana. Maiju ja Kari Kinnunen from Finland!

“Family of 6 adults & Baby - June 2023”

Visited as a family of 6 adults (3 couples and 1 baby). Great pool areas - we mainly stayed at the smaller pool with grass and a bar but just up the steps was a busier pool, with entertainment great for children. Another quiet pool close to our room which we did not use. Food - good variety and... lisää

Visited as a family of 6 adults (3 couples and 1 baby). Great pool areas - we mainly stayed at the smaller pool with grass and a bar but just up the steps was a busier pool, with entertainment great for children. Another quiet pool close to our room which we did not use. Food - good variety and hot. Ate out a couple of times but purely for a change of scenery - nothing to do with the food at the hotel. Also a good variety on drinks, cocktails and cider available on the AL. Only downside is the main bar can get quite busy, queing for 15/20 minutes. The bar in the evening was also very busy, queing for around 20/25 minutes which meant getting a couple of drinks each time we went. Cleanliness - 5/5 - no faults with the cleanliness and the cleaners do an Excellent job. Always a quick turn around for the daily clean in the room. I would recommend this hotel to small families/ couples. We went as all inclusive and do not feel we missed out not being prestige.

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“Great hotel for a relaxing stay”

This a really great hotel and would recommend it highly. We went all inclusive and were really impressed! For reference we are a young couple in our 20s. Positives: - Food was excellent. Really tasty and far better than many other all inclusive we have visited. Had a great selection & most of a... lisää

This a really great hotel and would recommend it highly. We went all inclusive and were really impressed! For reference we are a young couple in our 20s. Positives: - Food was excellent. Really tasty and far better than many other all inclusive we have visited. Had a great selection & most of all was tasty, had great variety and changed slightly day to day. Also seemed to have a lot of options for fussy eaters including pizza, chicken nuggets, chips & pasta. - Drinks were also excellent. Good quality spirits used & was great that we could get imported brands at a heavily discounted price. - Cleanliness was 10/10, everywhere was spotless which impressed us again for such a big resort hotel. - Entertainment seemed good, we only participated in the Aqua gym but I’m sure the rest is well suited for other age groups. - Room was lovely. Really modern, good layout, comfy bed & nice balcony. - Plenty of seating areas & sunbeds. - 4 pools - 2 of which salt water which we don’t like so we stuck to the 2 fresh water pools. Can’t use pool floats in the bigger infinity pool which I think is for safety of falling over the edge but the lower pool was still good to use them in. - Enjoyed the pool tables - Pool towels available to rent with a deposit of 10 euro per towel which you get back once you return. - We arrived quite late & hungry at around 11pm and they had prepared us a snack pack with sandwiches, fruit & a drink inside which was great as we were stressed we wouldn’t be able to get any food. - Staff were very friendly & spoke good English - Plenty of showers by the poolside for us to get proper showers before we got picked up by our transfer - really clean, hygienic and plenty of space for us to get changed & get ready. - ATM machine in lobby which was handy - Shop also in lobby although open minimal hours Negatives: Only a few here and this is just us being picky! - We should’ve really researched a bit more before we booked I must say, but this hotel is clearly more suited / desired by the older generation. I’d say around 60-70% of guests were aged 60+ which made the atmosphere a bit quiet, but we still really enjoyed it nevertheless. - There was a lot of birds but this really didn’t bother us as we could tell there were measures to stop them going on the food. Shutters on the food & also we think they had a noise box to make high pitched sounds the birds wouldn’t like to keep them away? Although we did hear this sometimes but wasn’t bad once we had sat down. (Our young ears 😂) - Air con was terrible in the room, just seemed like a fan. That was the only real downside of our stay that we were disappointed with. - Reception staff were lovely however some did give us mixed information! We were told on our second to last day that we wouldn’t get any food or drink after we checked out at 12pm. This was a huge problem for us as we were getting picked up at 7pm! But decided to leave it and we were going to go out for the day until we got picked up. However when we checked out the lovely young man on the desk (didn’t catch his name) told us to keep one of our key cards to bring back later so we could still get lunch & drinks for the rest of the day. This really helped us out and to be honest we were expecting this anyway as I really disagree with the hotel just not providing anything on the day you leave even if you’re getting picked up late. Especially because we arrived at 11pm on our arrival date so they didn’t have to give us any food or drink on that day either! But this worked out fine in the end (still not sure what the actual policy on this is) - Would’ve liked more music around the pool & more activities in the pool. We’ve been to resort hotels before which have done water polo, volleyball etc which we’ve loved but to be honest with the average age in the hotel we understand this probably wouldn’t work well anyway so we got on with it - Was a shame the spa had salt water in the pool which was the reason we didn’t visit as we just really don’t enjoy salt water. I have eczema so it stings really bad. However overall we were really impressed with this hotel. Clean, friendly, great food, great drinks & the prestige package really seemed like it was good value! If we would’ve had more info on it upon arrival we probably would’ve paid the extra. From what we gathered you get to sit in exclusive areas & the main benefit would’ve been you get all imported spirits for free which is so worth it for a small price! We only noticed this at the end of our holiday otherwise we would’ve paid the extra just for that benefit plus many more. Also something to note is that there is QR codes around all the bar areas so you can see what drinks & snacks are available and what are included in the all inclusive price. We only realised this on our last day, it would’ve been really handy to know at the start as we were unsure of what snacks and drinks were available at the pool bar. Loved this hotel though. Great if you want a nice relaxing stay with good food. The area is quite quiet though but a taxi into Carmen was only 10 euros and the hotel reception called it for us too. Really impressed overall despite a couple negatives.

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“First and last visit!”

Just returned home after a 6 night stay, felt the need to write an honest review of the hotel. Firstly would like to point out this is our opinion and everyone has different standards. We travel a lot and always book a minimum of a 4* hotel so have a good experience of hotels throughout the worl... lisää

Just returned home after a 6 night stay, felt the need to write an honest review of the hotel. Firstly would like to point out this is our opinion and everyone has different standards. We travel a lot and always book a minimum of a 4* hotel so have a good experience of hotels throughout the world. The hotel itself upon arrival looked quite impressive, reception checked us quickly but certainly couldn’t call them friendly, also find it bizarre you need to pay for a safety deposit box and also leave a cash deposit for towels in this calibre of hotel? We didn’t have enough cash but were asked to take some from the machine before the towels would be provided. There is a charge to withdraw so please be aware of this. We were given vague directions to our room and 25 mins later found it, disappointed to look out of the balcony to see a skip, and realised we were in the block next door to the renovation work! We were advised of this but also advised Jet 2 customers would be placed away from the works! We also booked a pool view room but overlooked a road the front of the hotel? Reception advised hotel was full and didn’t have the rooms to be able to change is?? Next morning went for breakfast, ok selection, which we quickly realised was the best meal of the day! Restaurant is currently been renovated so this is open concept meaning there are birds flying around whilst you eat!! There are plastic owls used to scare them away but clearly not working as actually saw a bird picking at the cheese!! Also sitting at what appears to be plastic patio furniture which is very dated unless you’re a “prestige customer”. Sunbeds around the pool are plentiful but need a good clean, bird poo all over them, other hotels hose them daily etc. Morning being the only time of the day we saw cleaners, sweeping and removing glasses etc that had been left? We often took glasses back that were still left from the day before. Toilets at the side of the pool bar are very unclean and I actually told the staff at the bar on 3 days! Pool bar staff apart from a a member called Marta not the friendliest either, often waiting whilst they have a conversation before serving you. Lunch is at the same restaurant so same issues apply, pizza were the choice of my children but always cold and oily, a lot of the food is luke warm so very off putting, we lived on salad and bread at lunch. We were told the snack bar was open after lunch service had finished. Selection was awful, Ham slice in 2 pieces of bread, vegetable sandwich? Cold vegetable cream(soup I think) some sort of cake and a toaster machine to able to toast your sandwich, there was also a small fruit selection, apple,orange and kiwi. Evening meal was much the same and after the first evening, we then looked at the offerings daily and choose to eat out! In other hotels we have stayed in you can have a fresh pasta made for you, jacket potatoes with a filling selection etc but we found the food very bland that first evening. The hotel entertainment appeared to be geared towards older clientele and very few people in the auditorium watching so lacked atmosphere. Piano bar with a nice view, again live singer but singing old Jazz music etc. Animation team we saw doing water gym a couple of times and bingo but not a lot else, my teens certainly didn’t partake in any activities. Room was nice and bright and cleaned daily, although only water in minibar and no tea/coffee making facilities again for a 4 * hotel is very strange. They are working on the hotel so could hear drilling and banging throughout the day, although not loud as such very aware of it happening. The skip being filled waking us at 8am on a morning didn’t go down well and brought this to the hotels attention immediately! We didn’t use the spa so can’t comment however the days beds around the spa pool were constantly reserved but no one ever sitting on them?? Location is good with a short walk down to a nice marina with nice restaurants and a few bars, the hill is steep to get back up if you have limited mobility this will be difficult. Transfer time from airport these than 15 minutes. Free bus to Puerto del Carmen but this finishes at 16.30 and no return ? Late check out cost is 60 euros to keep the room an extra 4 hours which I think I quite expensive. As there was 5 of us, we didn’t upgrade to prestige AI thankfully as this was another £32 euros per day each, which we certainly wouldn’t have taken advantage of! All in all we had a nice break, weather was amazing, ate out every evening bar one. I struggle to see how this is part of Jet 2 Luxe collection as still yet to find luxury at all? We have stayed in several hotels that have been of much better standard albeit not in Lanzarote. This was our first visit to this hotel and will certainly be our last. Maybe the time of year but aimed at much older clients than us (late 40’S) there are much better places to spend your money in own experience m. Could be a decent hotel but need to look really hard at its food and customer service, now looking for our next trip but sadly won’t be here!

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