Secrets Lanzarote Resort & Spa (Only Adults)

“Wonderful relaxing holiday”

Wow - so pleased we returned, what a fabulous three week stay we have just had. For info we went all inclusive - secrets call it ultimate luxury - preferred. We had booked a preferred ocean view double room and on arrival were upgraded to a junior suite which was fantastic. The preferred option g... lisää

Wow - so pleased we returned, what a fabulous three week stay we have just had. For info we went all inclusive - secrets call it ultimate luxury - preferred. We had booked a preferred ocean view double room and on arrival were upgraded to a junior suite which was fantastic. The preferred option gives you access to a separate pool and lounge bar/restaurant with stunning ocean views plus a la carte separate breakfast room and other touches. We were here March 2023 and we noticed a definite improvement in food and service from last year - maybe more to do but big strides in the right direction! Our main reason for returning though was the wonderful staff - they are like family! The new guest experience manager Laura Lopez is going to be brilliant and amazing in the role. She was very visible around the hotel at all different times of day checking on guests well being - she also ensured all our requests pre holiday were actioned and in our room on arrival. Poor Laura had the worst of luck when the guest experience email system failed without her knowledge. In fact the whole guest experience team were fantastic particularly Laura B and Carla. From the welcoming bottle of cava and chocolates in our room on arrival to helping decorate our room with balloons and banners and arranging a special meal for my husbands big birthday on the day - they were just incredible - it appears nothing is too much trouble for them - they genuinely want you to have everything you need. This year we noticed restaurants and bars much sharper ie correct orders received and prompt service - Christian who was in the Lounge bar last year now a well deserved promotion to blue jacket in Bluewater grill and Melania - new to us in Portofino was fantastic - such a charismatic young lady. Sandra in piano bar also new to us was brilliant - after day 1 remembered our drinks preferences and so happy in her work. Good to see porters Konte and Mummy Liane - still as helpful and friendly as ever. Valeska in the lounge bar also very helpful and cheerful. There are many more lovely staff - too many to mention by name! The housekeeping staff were very good - our room was spotless and toiletries replenished regularly. A nice touch is that sunscreen is provided and replenished. The Hyatt app lets you know what restaurants are open, what the evening shows are and daily activities plus you can also request housekeeping and report any maintenance issues. We had only very minor gripes 1. Theatre style seating in piano bar unsociable 2. Preferred guests having to go to main pool to get towels - last year towels were freely available by preferred pool - none of this exchanging tokens for a towel! 3. Waterfall in Oceana - so noisy plus loud running water not conducive to older chaps (my husband) needing the loo frequently 😂. Will we return - most definitely 😀

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“5 stars”

Excellent service by all staff nothing was a problem so helpful food was excellent I would highly recommend can’t fault anything location is perfect if you are looking for a relaxing holiday the spa is excellent and the staff are so helpful weather was beautiful

“Wonderful Secrets”

We visited Secrets for a week in February to celebrate 50 years living together. We are a same sex couple and had told Secrets this information in advance. We had decided to pay extra for a 'preferred' room, but when we arrived we were told we had been upgraded to a suite (room 217). It was ama... lisää

We visited Secrets for a week in February to celebrate 50 years living together. We are a same sex couple and had told Secrets this information in advance. We had decided to pay extra for a 'preferred' room, but when we arrived we were told we had been upgraded to a suite (room 217). It was amazing, so large and so peaceful. A bottle of Cava and a lovely greeting welcomed us too. We had a lovely relaxing week in this spacious and peaceful hotel. We enjoyed the 10 - 15 minute walk to Puerto Calero and relaxing on the grass area (reserved for 'preferred' guests. We enjoyed our meals at two of the special restaurants but were equally happy to eat at the buffet restaurant where we could decide how much food we wanted. We enjoyed all the food. Our special thanks to the lady who took our cases to the suite when we arrived and took them back to reception when we left. Her name began with an 'L'. She hugged us when we left and clearly understood the journey that a same sex couple (women) has taken over 50 years. Thank you Secrets for making a special occasion extra special!

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“Great hotel but average food”

Nice hotel We booked preferred club, The breakfast in preferred club is very good . Dinner (evening meal ) is very basic and poor If you want to eat better food you have to pay extra and go to one of the specialty restaurants. The preferred club lobby is very poor . Daytime snacks are very li... lisää

Nice hotel We booked preferred club, The breakfast in preferred club is very good . Dinner (evening meal ) is very basic and poor If you want to eat better food you have to pay extra and go to one of the specialty restaurants. The preferred club lobby is very poor . Daytime snacks are very limited and not very appealing . Last year we went to Secrets resort in Majorca and found the food far superior,and the preferred club lobby also 100 per cent better than here . When you pay a premium for the preferred club you expect to find better service . I also think the food in the World Cafe (evening meal ) needs a massive improvement on quality of the food they offer at the minute .

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