Gran Hotel Bali

“Guadalupe reception Grand Bali”

After a late arrival we were greeted by Guadalupe at reception whos warm welcome and professional approach immediately impressed us all and set the tone for the rest of our stay. Lovely relaxed atmosphere in the hotel and every interact with the hotel team was polite & professional. The pool area … lisää

After a late arrival we were greeted by Guadalupe at reception whos warm welcome and professional approach immediately impressed us all and set the tone for the rest of our stay. Lovely relaxed atmosphere in the hotel and every interact with the hotel team was polite & professional. The pool area was very impressive and relaxing despite it being busy . Further interacts with Guadalupe at reception as we seeked local information and direct were great and we cant speak highly enough of her attitude , approach she is a credit to the hotel team .. thank you all

vähemmän

“Great value stay for the price paid”

Have just returned from a 5 night stay with my 12 year old daughter. Ignore the negative reviews!! We were on floor 37, had a balcony with an amazing view. Room was dated but clean and bed very comfortable. The washing line in our bathroom was broken but was reported and fixed first thing the next… lisää

Have just returned from a 5 night stay with my 12 year old daughter. Ignore the negative reviews!! We were on floor 37, had a balcony with an amazing view. Room was dated but clean and bed very comfortable. The washing line in our bathroom was broken but was reported and fixed first thing the next morning. Maids came every day with fresh towels and sheets changed every 2 days. Never had a problem queuing for lifts - max wait was 5 minutes. Reception staff were all friendly and happy to answer any questions. Pools were great! We have been to lots of busy family hotels and this was the easiest place to find a sunbed/parasol even if coming down around 11am. Lifeguards would bring out extra sunbeds for you if there were none free. Each pool was closed off once during our stay due to someone pooing in the pool but not the hotels fault - and at least they take cleanliness seriously. There was lots of activities on during the day for kids and the animation staff were all lovely. Yes, there is a majority of Spanish speaking guests but if you go over to join in they will speak in English and you are made to feel just as welcome! Good atmosphere of friendliness between all the guests despite the language barrier. The kids club runs until 11pm and is right beside the entertainment so parents were sitting enjoying the music with kids running in and out of the club/park which would be great for smaller children. We only went B&B but the breakfast was nice and lots to choose from. We paid for the buffet one night and the food was fine but not a lot of choice so I would recommend eating out for dinner. We got lunch at the pool bar and it was always lovely and fresh, pizzas, toasties, chips, burgers all reasonably priced. The area is good if you want to be somewhere quieter. Big supermarket just across the road and a few bars/restaurants just outside the hotel. 10 minute walk down to Finestrat beach which has lovely restaurants (especially the Italian!) We got the bus into town, €2 each and bus stop right outside the hotel. Taxi back from Old town was €8 and main strip €13. We went in to see the tribute acts a few nights and had a great night but it was nice to not be in the middle of it all the time! Evening entertainment in the hotel was okay but usually just singers. If you load money onto your room card you get 15% off drinks and food at the pool bars which is great. Also if you are checking out but have a later flight you can book a shower room for free which we didn’t know so that would definitely be worth doing! Overall for the size of the hotel it really doesn’t seem crowded and we had a great time. We would definitely return! Thank you to all the staff for making our holiday so enjoyable!

vähemmän

“There are plenty of other hotels that wound be better for your money”

Customer service wasn't there best, we seemed to be an inconvenience to the majority of the staff when asking for help. No information was provided on check in, we had to ask. Breakfast was good if your went before 830am, plenty to choose from. Our room was very small, tired and in need of a revamp… lisää

Customer service wasn't there best, we seemed to be an inconvenience to the majority of the staff when asking for help. No information was provided on check in, we had to ask. Breakfast was good if your went before 830am, plenty to choose from. Our room was very small, tired and in need of a revamp. 4th floor with no balcony even though we requested one. We had a leaky broken shower for 2 days despite reporting it. Sunbeds were hit and miss, lots of towels on them but no bodies. One day we didn't get a sun bed at all. We found alot of local Spanish people came with there big cool boxes and picnics, took up the sunbeds and pool and then went home. Which is a little unfair when they are not paying customers. This pool isn't ideal in august if you actually want to swim as there is no room to do that, with the amount of people in it. 2 vodka and sprites €15 Local mercadona 5 mins walk away Taxis to new town cost €17 Lots of waiting for the lift as no more than 4 people can fit in them. The restaurant Chila over the road from the hotel was so good, the food and service was excellent. Towels to hire were €15 each and then you got €12 on their return. Some random hotel member of staff with a clipboard let herself in our room, saw I was having a nap on the bed, spoke in Spanish and then left. I am still non the wiser as to why she let herself in. Fire alarm went off, no information provided, everybody left their rooms to be told once we reached reception it was a false alarm, despite the alarm ringing for 10minutes. Leaky air-conditioning right in reception and work men with step ladders right by the lifts. €18 to go to the sky bar, includes a free drink. Overall it was ok. Were excited to stay as the pictures looked perfect and were left a little disappointed. I personally wouldn't visit this hotel again. If you have difficulty walking avoid.

vähemmän