Grand Hotel Baia Verde

“Lovely place and staff but let down by minor customer service points”

Stayed st the end of Nov so understandably quiet. The staff were all without exception pleasant and friendly. Hotel was spotless throughout. Got a bit fed up with the same choice of breakfast each day but not sure how much more they could have laid on. The spa area was locked, outside pool was b... lisää

Stayed st the end of Nov so understandably quiet. The staff were all without exception pleasant and friendly. Hotel was spotless throughout. Got a bit fed up with the same choice of breakfast each day but not sure how much more they could have laid on. The spa area was locked, outside pool was being emptied and bar area closed( despite it being 23 deg Four things that really irritated me - -there was no facility to make a hot drink in our room but you could order room service for 10 euro plus the cost of the coffee! - there was no iron in the room and you are not allowed to take your own. In fact there was no facility at all to iron clothing apart from sending out of the hotel to be done. - apparently it is illegal (Italian law) to take any food or drink into the room. There were no local( within a 20 min drive so it was either stay out in the evening or use the restaurant with its expensive limited menu - the Hotel suffers from slamming door syndrome. No need for an early morning alarm because it starts from about 0730 until maybe 0900 Id be interested to see if there is any difference in the summer.

vähemmän

“Resort past it's grandeur”

Large resort with ocean views away from the hustle and bustle of Catania. The resort seems dated and past its once glory time. The rooms seem to be antiquated and are in need of some refreshing and rejuvenation. Our room had a nice balcony to sit during the evenings. The guest corridors are in ne... lisää

Large resort with ocean views away from the hustle and bustle of Catania. The resort seems dated and past its once glory time. The rooms seem to be antiquated and are in need of some refreshing and rejuvenation. Our room had a nice balcony to sit during the evenings. The guest corridors are in need of some deep cleaning and fresh paint as walls are scratched and of poor condition. The Breakfast included was disappointing, minimal and non- fresh options. Eggs were crumbly, and undesirable, as the bacon was over undercooked, while fresh bread was always out. The only savior was the bar with fantastic cocktails, compliments to Sergio and his PM staff. Overall service was friendly and professional. Unfortunately the pool was closed off and the usual breakfast room (ocean view) was closed. This property has so much potential, but the details lacked.

vähemmän

“Views are great”

We used it as a base for our visits to Mt Etna. As such it provided the facilities we needed. We found the rooms small and cramped and somewhat noisy as others have noted. Breakfast was OK but nothing special. Not up to its 4 star rating.