Grand Hotel Et Des Palmes

“A wonderful hotel”

We stayed here on a vacation for four nights. The service was excellent, particularly at the wonderful bar at cocktail time. The staff is helpful and the concierge is excellent. The rooms are quiet (we had one in the back) and very modern, with excellent facilities. I highly recommend this hotel.

“Magnificent”

We stayed in November 23 and to be honest were just blown away by everything to hotel has to offer. The surroundings are beautiful and the team who run the hotel are supremely professional but friendly at the same time. The hotel definitely has a soul that you feel the minute you walk in. We cann... lisää

We stayed in November 23 and to be honest were just blown away by everything to hotel has to offer. The surroundings are beautiful and the team who run the hotel are supremely professional but friendly at the same time. The hotel definitely has a soul that you feel the minute you walk in. We cannot wait to visit the hotel and Palermo again.

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“Hotel was fine but beware the taxi stand to the left of the hotel”

Nice newly renovated hotel with a well situated central location that allows you to walk to most sites. Our hotel room was huge but could use more interior decoration to better fill the size. The showers are the best I have experienced ever. Breakfast was a real treat with a grand selection of op... lisää

Nice newly renovated hotel with a well situated central location that allows you to walk to most sites. Our hotel room was huge but could use more interior decoration to better fill the size. The showers are the best I have experienced ever. Breakfast was a real treat with a grand selection of options in a gorgeous room. The hotel also recommended us two excellent and local restaurants for dinner a short walk from the hotel. Beware the taxi stand to the left of the hotel. Knowing that we are were at risk of being ripped off, we asked the hotel to flag a taxi for us from the stand. Once we got in and had advanced past a couple of stop lights the driver turned off the meter, confirmed where we were going and demanded we pay him double what the rate should have been. With the doors locked we felt trapped. We told one of the front desk staff members upon our return. This individual got very defensive (thought we wanted the hotel to compensate when we just wanted the hotel to know what happened and to warn other tourists) and then doubled down to insist that the taxis were fine. No show of empathy. Dealing with him left an underwhelming impression of the ability of the staff to handle sticky customer situations and marred what would have otherwise been a wonderful stay at this hotel.

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“Not quite 5-star”

Location: Decent but not great. It’s in the newer part of town. There’s a shopping district in the back with decent cafes and restaurants. But to reach the historic center, it still takes a 15-20 minute walk. Then there is the problem with the front entrance. The sidewalk is too small and is most... lisää

Location: Decent but not great. It’s in the newer part of town. There’s a shopping district in the back with decent cafes and restaurants. But to reach the historic center, it still takes a 15-20 minute walk. Then there is the problem with the front entrance. The sidewalk is too small and is mostly taken up by parked vehicles. There’s no grand entrance, something one expects of a 5-star hotel. In fact, pedestrians have to essentially walk in the street in front of the hotel with cars and buses zipping by. Physical plant: The room and the building are excellent. My room was spacious, with high ceiling and a very comfortable bed. Everything works well. The building is also superb, looks and feels new with an elegant and luxurious design. The whole place does feel very high class. Service: Decent but spotty. Three instances of failure. One morning at breakfast I asked for tea. The first server completely forgot it. The second brought hot water but no tea. I had to ask a third one. The teabags finally arrived but there was no words of apology. There is turndown service but on my last evening, there was none. But later in the evening, someone knocked at the door and asked if the room was OK. Very strange. Finally, when I checked out, the bill was wrong because I was charged for some drinks that I did not consume. These service failures were minor, but for a 5-star hotel, they are unexpected. Food: The breakfast buffet food was nothing spectacular but decent. The restaurant on the 5th floor is actually very good. I had some of my best meals in Palermo there. So overall, it’s a good hotel but there is some work to be done if they really want to operate at the 5-star level.

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