Grand Palladium Lady Hamilton Resort & Spa All Inclusive

“Daniel is the best”

Daniel from the entertainment was absolutely fantastic, couldn’t have asked for better, everyone else in the resort was ok but Daniel. He took his lunch break off to come snorkel with us which we had the most fun out of our 7 days would totally come back!

“Sugar Cane experience”

Amazing Sugar Cane experience, above and beyond, thanks to the girls

“Things sure have changed”

Let me start by saying my Wife and I have been to this resort 3 times previously to this visit. The Palladium was always at the top of the list for a stay in Jamacia. This resort has definitely changed for the worst. It started with the vacation club worker being aggressive while we were trying to … lisää

Let me start by saying my Wife and I have been to this resort 3 times previously to this visit. The Palladium was always at the top of the list for a stay in Jamacia. This resort has definitely changed for the worst. It started with the vacation club worker being aggressive while we were trying to check into the resort. I took multiple times telling the guy that we were not interested and did not stop until I became visibly angry, he finally stopped harassing us. As I'm sure most of you are aware when you get to the hotel after a long day of travelling the last thing you want to hear is an aggressive sales pitch with them not taking the first 4-5 no's as an answer. Unfortunately, that was not the last problem with the vacation club sales workers. One morning when walking to breakfast we were once again confronted with an aggressive sales pitch that would not take no for an answer. The saleswoman made my wife visibly angry with her very rude behavior. To top it all off she tried to shame my wife about supporting her because they had a hurricane. We had very many choices of where to travel on vacation and choose Jamacia to support one of our favorite destinations. Secondly, we booked a beachside room. Upon arriving to our room, it was very disappointing to not only be beachside, but we could not even see the ocean from our room. Our balcony vies was of another set of rooms a road, and walkway. Not sure how this qualified as beachside. The bed was also very loud making it hard to sleep at times anytime one of us would move it would wake the other up. Eventually we just placed the mattress on the floor so we could get a good night sleep. Another very disappointing experience was that they changed the adults only coral pool and beach over to signature club only. On past trips this is where we would spend the majority of our time. There was not mention of the change anywhere while booking. We first found out about this during check in. Very disappointing. The restaurant reservation are a complete joke. We were told we had to get reservations while checking in by the app or guest relations. After getting settled in we tried to book all dinner for the week. Most restaurants showed no reservations available. We did get 4 dinners booked eventually but not at the places we wanted to. On our last dinner come to find out you don't need reservations we walked up and was able to eat at the Italian restaurants which we were previously unable to get reservations at. Thanks goodness because this was the best dinner of the trip. Our waitress was amazing as well as the food. We did notice that the majority of the time the al carte restaurants were empty. Most likely because of the way people are told they need reservations to eat there and the difficulty in getting them. Lastly a lot of the Palladium employees seemed like it was bothering them to provide service to the customers. Don't get me wrong there were some shining stars in the staff but a large part were definitely not. This is extremely different than anything I have experienced in the past. Every other time I had been to Jamacia everyone seemed happy and excited to contribute to your good time on vacation. One experience that really had me in disbelief was one day at the pool the worker that goes around picking up empty cups and dishes. He was asked multiple people in the pool enjoy their vacation to swim over and get the empty cups from the middle wall in the pool. Sorry but I did not go on vacation to do your job for you. It was unbelievable. Overall, after loving this resort for many years, we will never go back. It seems like maybe management has drastically changed and now it is a big money grab to seem what we can get out of you with minimum service. Hopefully someone from the Palladium reads this and does something about the vacation club salespeople it is absolutely ridiculous to act in that way towards customers at your resort.

vähemmän

“Vacation”

Ceiling fan and air conditioner were noisy We had to keep asking for our coffee to be resupplied A carafe of coffee in room service would be great wit breakfast