Hilton Garden Inn Cali Ciudad Jardin

“Excellent customer service”

Alexy Castro: This was my first time staying at this hotel, and I was blown away by the exceptional customer service I received. I saw this lady two days in a row, and every single time she greeted me with a smile and treated me with such kindness. Whether she was working overtime or just dedicated… lisää

Alexy Castro: This was my first time staying at this hotel, and I was blown away by the exceptional customer service I received. I saw this lady two days in a row, and every single time she greeted me with a smile and treated me with such kindness. Whether she was working overtime or just dedicated to her role, her professionalism and positive attitude truly stood out. We need more people like her in customer service. She will go very far never stop being you!

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“Good service in general”

Very good Service, people are very friendly and in the restaurant Alexa and Alex are the best! The hotel is clean and all the sites are nice. The terrace have a good view. thank you to all the staff for be so friendly with me! I recommend this hotel so much I will be back here

“Top Tier Service!”

Top tier service from the staff. A great hotel for business, medical or vacation travel. The restaurant has options but the breafast eggs are the best! The buffet is also good. Very clean and the view from the roof top is breathtaking. The shoppping center is right nearby and the walking distance i… lisää

Top tier service from the staff. A great hotel for business, medical or vacation travel. The restaurant has options but the breafast eggs are the best! The buffet is also good. Very clean and the view from the roof top is breathtaking. The shoppping center is right nearby and the walking distance is safe.

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“My stay here.”

Over all experience was ok. Breakfast was good. make sure to get there early to get the freshest meal. Shout out to Alexa, she was treating us every day with her best care. We did stay for a month more or less. no netflix or other steaming services available or smart tvs available at the hotel. J… lisää

Over all experience was ok. Breakfast was good. make sure to get there early to get the freshest meal. Shout out to Alexa, she was treating us every day with her best care. We did stay for a month more or less. no netflix or other steaming services available or smart tvs available at the hotel. Jose from engineering was so kind and tried to do his outmost to assist us in getting a smart tv. However it still didn’t work out. Hotel just needs to update their rooms. Reception should definitely refresh their costumer service. Some times when you'd call at reception there would be an attitude in response. Do not depend on reception if they’re calling a taxi. You'll get there late. Preferably use uber. Whenever they do events, volume is exaggeratedly high. They'll keep you up till 3 in the morning. So make sure to bring noice canceling headphones. Walls are also to thin, if you have a loud neighbors unfortunately you will hear everything. In our case we had to hear of allot domestic abuses. The restaurant Filomena overall good. Service good. Food good as well. Portions were quite too big for my personal taste most of the time i would be full with just appetizers. Overall menu taste ok. Allot of times the electricity went out for a reason. Spa was ok. Massages are good, however the treatment bed are too small or not the proper massage bed. Hands would fall off all the time unable to relax. If its busy at the pool you will hear everything. Also that day one our therapist were quite late.

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