Intercontinental Cali, An Ihg Hotel

“Paula and Andres were amazing!”

What makes Intercontinental Cali amazing is the dedicated teams, who are all super friendly and super helpful. Paula the ambassador, was incredible. In helping me plan my time in Cali, with activities and places to eat and drink, having that local insight was priceless. Paula is a credit to the h... lisää

What makes Intercontinental Cali amazing is the dedicated teams, who are all super friendly and super helpful. Paula the ambassador, was incredible. In helping me plan my time in Cali, with activities and places to eat and drink, having that local insight was priceless. Paula is a credit to the hotel and she also helped me with insights into other cities I was visiting. An absolute GEM! I'm very grateful for all of Paula's help and time, asking a million questions, so I am truly grateful Paula, thank you! Andres was also amazing, with recommendations, insights and super helpful. The hotel has its approved drivers on site, so its safe to travel around with them, all super friendly Harold Gonzalez and George were both professional and full of local knowledge. The hotel has a lot of history with famous guests and is still the place to stay in Cali. It has its casino, multiple restaurants, pool and gym. Breakfast spread was brilliant. San Antonio is behind the hotel, walking distance which is great and you also have El Penon for bars and restaurants. When in Cali again, I would 100% stay there again, because of the place but more importantly the people!

vähemmän

“Very good hotel”

I stayed with my wife in April 2024. The service from IHG is not good at all, but the staff made things better. Specially Mr. Andres, Reception Manager. He corrected an issue with IHG customer service (horrible communications, horrible attitude, deceptive to say the least). Mr. Andres gave us a J... lisää

I stayed with my wife in April 2024. The service from IHG is not good at all, but the staff made things better. Specially Mr. Andres, Reception Manager. He corrected an issue with IHG customer service (horrible communications, horrible attitude, deceptive to say the least). Mr. Andres gave us a Jr. Suite, breakfast, spa, and sent wine, strawberries with chocolate to our room and let us check out at 5:00 pm since our flight out of Cali was at midnight. All of that to compensate for the TERRIBLE customer service from the hotel chain. Staff is great with such a kind attitude. This is the best hotel in the city. The terrace is a great place to hang out and eat. We enjoyed this hotel very much.

vähemmän

“A great hotel... except for the events.”

Even though it´s an old hotel, it is well kept, clean, roomy. My husband is a frequent guest, so we got an upgrade to a suite. On the 8th floor, for Club members, our suite had 2 rooms, a large desk, 2 comfortable chairs, coffee tables, 2 closets, mini bar, ironing board, large tub, separated sho... lisää

Even though it´s an old hotel, it is well kept, clean, roomy. My husband is a frequent guest, so we got an upgrade to a suite. On the 8th floor, for Club members, our suite had 2 rooms, a large desk, 2 comfortable chairs, coffee tables, 2 closets, mini bar, ironing board, large tub, separated shower, large towels and everythin you expect in an InterConti. The only thing we disliked was the amount of events during our stay. One day it was the registration point for a Marathon. The next day, a dentist convention filled the lobby and a women´s entrepreneur convention on the 9th floor filled the elevators. There were 3 elevators, but one of them constantly went from working to out of order. They also had a small market on the drop off that formed long lines. The restaurants had good food but were short of staff (we tried all of them) and drinks and food took very long.

vähemmän

“Tired Hotel”

Nice pool and five good restaurants. Rooms are tired and outdated. They are a throwback to the 1980’s. Plastic shower curtains and cheap laminate flooring for $100 USD a night? Great and helpful staff. Management needs to renovate interior of hotel.