Elios Hill

“Exceptional Hospitality – The Reason We’ll Be Back ⭐⭐⭐⭐⭐”

Subject: Heartfelt Appreciation for Your Outstanding Team Dear Elios Hill Management, We would like to express our sincere gratitude for the wonderful experience we had during our stay at your hotel. The hotel itself is beautiful, but what truly made our vacation unforgettable was your exception… lisää

Subject: Heartfelt Appreciation for Your Outstanding Team Dear Elios Hill Management, We would like to express our sincere gratitude for the wonderful experience we had during our stay at your hotel. The hotel itself is beautiful, but what truly made our vacation unforgettable was your exceptional staff. Every interaction was filled with kindness, professionalism, and genuine care. It is rare to meet people who provide such heartfelt hospitality. We would especially like to recognize Michalis Koutandos (Front Office Manager), Mania, Sophia, Lorelai, and Gianluca. Each one of them went above and beyond to make us feel welcome and cared for. No request was ever too much, and they were always ready to help with a genuine smile and a positive attitude. Their kindness, dedication, and willingness to assist came straight from the heart, making us feel more like valued guests than just visitors. In a world where genuine hospitality has become increasingly rare, your team reminded us how much a warm smile, kindness, and a sincere willingness to help can truly make all the difference. This is the kind of service that people never forget. They are a true credit to your hotel and represent the very best of hospitality. Employees like them are the reason guests choose to return. Please pass on our heartfelt thanks and appreciation to each of them. They made our stay truly special, and they are the main reason we will gladly return to Elios Hill in the future. We will also highly recommend your hotel to our family and friends. Thank you once again for an unforgettable holiday and for having such an incredible team. Warm regards, The Sarusi Family Room 355

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“Nice time at Elios Hill”

The location of the hotel is really good with a beautiful seaview. All staff members care about their guests, so that you find yourself very welcome. The atmosphere at the main pool is to loud for me, so I like to enjoy the infinity pool more even so it is crowded. The kids like it here very much … lisää

The location of the hotel is really good with a beautiful seaview. All staff members care about their guests, so that you find yourself very welcome. The atmosphere at the main pool is to loud for me, so I like to enjoy the infinity pool more even so it is crowded. The kids like it here very much as well. Our family room is amazing. Today I had a wonderful massage and facial treatment with Ioanna who is a very competent and sensitive therapist. I felt quite good and secure in her hands.

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“Amazing experience and great hotel”

The location of the hotel is close to many beaches and towns which makes it great for exploring. It is very picturesque and you can see the beautiful sunsets. The atmosphere here is lovely in every part of the hotel, all the staff are super friendly and willing to help with whatever is needed. The … lisää

The location of the hotel is close to many beaches and towns which makes it great for exploring. It is very picturesque and you can see the beautiful sunsets. The atmosphere here is lovely in every part of the hotel, all the staff are super friendly and willing to help with whatever is needed. The bar staff, Vlad, Ioannis, Themis and Joana, stood out and make a great effort so everyone has a good time. The rooms are lovely and there is lots of room/storage for belongings, aswell as things like a hairdryer and shampoo to save bringing your own things. The value of everything included in the holiday is great, the selection of food every night is fantastic and there is always something different every night which prevents repetitiveness, and there is something for everyone. There wasn’t a problem with noise levels being too high. All facilities are very clean and the room service provides clean sheets everyday. Overall we had a wonderful experience, I would definitely visit here again.

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“A good family resort, but not the relaxing holiday we were hoping for”

We recently stayed at Elios Hill at the end of July, and while the hotel has many strengths, our overall experience was mixed. It is a well-maintained resort with excellent facilities for families with young children, but if you’re looking for a quieter, more relaxing holiday, it may not be the bes… lisää

We recently stayed at Elios Hill at the end of July, and while the hotel has many strengths, our overall experience was mixed. It is a well-maintained resort with excellent facilities for families with young children, but if you’re looking for a quieter, more relaxing holiday, it may not be the best choice. The rooms are modern, clean and comfortable, with excellent beds, good storage and everything you need for a comfortable stay. The only things we felt were missing were body lotion and a better selection of tea and coffee in the room. The resort itself has an attractive Cretan village aesthetic, with natural stone architecture, mature gardens and beautifully maintained grounds. Staff are constantly cleaning and tidying, and the hotel always feels well cared for. Fresh pool towels are available every day, which is appreciated. For families, the facilities are excellent. Our children loved the water slides, splash pools, football pitch and evening entertainment. The entertainment team deserve particular praise—they work incredibly hard and are undoubtedly one of the hotel’s greatest assets. There are also nice touches such as the crêpe and ice cream stations, which were very popular with the children. The on-site shop stocks most forgotten essentials such as sunscreen, swimming goggles and inflatables, although it is noticeably expensive. The food itself was generally fresh and of a good standard. Our criticism isn’t the quality of the food, but the dining experience. During peak season the buffet becomes extremely busy and crowded because virtually the whole hotel is eating in the same place. Although there is an adults’ seating section, everyone still uses the same buffet. It often felt noisy and hectic, and the coffee was disappointing. The all-inclusive wine selection was fairly poor, with only basic wines on tap. If you want a better bottle of wine or premium cocktails, you’ll need to pay extra in one of the à la carte restaurants. This is not available around the pools either so you can’t pay for more premium drinks. Our biggest criticism is that there simply aren’t enough places for adults to properly relax. There is an adults-only pool beside the spa, which is a nice addition, but throughout the resort there is almost constant loud music. Rather than calm background music suitable for a resort, it often felt more like Ibiza-style club music, making it difficult to switch off. We also found there weren’t enough quiet, shaded areas to escape the noise or the heat. As a result, there was never really a peaceful place to read, rest or simply enjoy the surroundings. Nor is there any poolside service which would be a huge plus for at least one of the pool areas. Another area that could be improved is smoking. We couldn’t identify any clearly designated smoking areas, which meant we were having to ask guests not to smoke next to us at breakfast or around the pool. The hotel is not directly on the beach, which means leaving the resort generally involves taxis and additional expense. Taxis were often difficult to get during busy periods. Unfortunately, the beach club affiliated with the hotel was overcrowded and didn’t provide the relaxing beach experience we had hoped for, so we chose to spend our money elsewhere at another beach club, which we enjoyed far more. There were also no complimentary beach activities or equipment included as part of the all-inclusive package, so once you left the hotel, most things involved additional cost. Check-in could also be improved. Staff were friendly and helpful, but clearly busy, and we weren’t given much information about the layout of the resort or where various facilities were located. A more comprehensive welcome would have made settling in much easier. The hotel advertises padel and tennis courts, but using them proved unnecessarily frustrating. Court hire and racket hire are both chargeable, and it was surprisingly difficult to contact the person responsible for bookings. The hotel only runs a one-hour tournament each week, which feels like a missed opportunity given how prominently these facilities are advertised. Another feature that detracts from the setting is the large electricity transmission lines running down the hillside behind the hotel. They are visible from many areas of the resort and inevitably dominate what would otherwise be attractive views. During our stay, the hotel felt very international, with many German, Dutch, Israeli and British families. We travelled at the end of July, which is clearly peak season, and the resort was extremely busy throughout. Anyone who prefers a quieter atmosphere would probably be better visiting outside the school holidays. Overall, Elios Hill is a lively, clean and well-run family resort with excellent facilities for younger children and an exceptionally hardworking entertainment team. However, we felt it lacks enough quiet spaces for adults to relax and unwind. The constant music, crowded buffet, limited shaded areas, additional costs once you leave the resort and lack of a truly peaceful atmosphere meant it wasn’t the relaxing holiday we had hoped for. Families looking for an energetic resort with plenty to keep young children occupied will probably have a great time. However, if you’re looking for a calmer family holiday, or if you’re travelling with children who are particularly sensitive to noise and overstimulation, this may not be the right fit.

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