Castello Boutique Resort & Spa - Adults Only

“Another wonderful stay in Sissi ”

Our second visit to Castello Boutique Resort this year and it was a lovely, welcome break for us. The staff are so wonderful and would do anything to help you with any queries you may have. Loved our room and the entertainment we had at the hotel. Didnt use the spa this time but we enjoyed the... lisää

Our second visit to Castello Boutique Resort this year and it was a lovely, welcome break for us. The staff are so wonderful and would do anything to help you with any queries you may have. Loved our room and the entertainment we had at the hotel. Didnt use the spa this time but we enjoyed the pool to cool off in. Hotel was spotlessly clean, absolutely no complaints there. There were plenty of sunbeds to be had but there seemed to be a bit of a sun bed war going on with 2 couples claiming the same sunbeds everyday with the usual towel going down and them going off for breakfast etc. My gripe about the sunbed area would be that the grassy area was turning into a mud bath by the time we were going home. We loved all the staff and their fun nature, too many to mention but we hope to see you all again next year. Not a big complaint but the food could have been hotter! Till the next time, have a nice end of season break! Karen and John McK

vähemmän

“Lovely hotel with friendly staff. Food lets it down. ”

The hotel is in a lovely location and we had a beautiful view of the church as we’d upgraded to a pool view. The room was spacious and well equipped. There was a kettle and fridge and the tea and coffee were refreshed daily. The bed was comfortable, as were the pillows. Slept well. The bathroom ... lisää

The hotel is in a lovely location and we had a beautiful view of the church as we’d upgraded to a pool view. The room was spacious and well equipped. There was a kettle and fridge and the tea and coffee were refreshed daily. The bed was comfortable, as were the pillows. Slept well. The bathroom has double basins and the toiletries were kept stocked up. If you like a proper blow dry I’d recommend taking your own hairdryer. The cleaner came daily and kept the room beautifully clean. The whole hotel was kept very clean. Every member of staff we interacted with were welcoming and friendly. The breakfast was really good but food in the evening wasn’t. We were half board but ate out 5 nights due to the poor food. The dining room is more like a canteen and not a restaurant experience as I would have expected from a 5 star hotel. The pool area is well kept and very clean. The majority of the sun beds are on a lawned area which although it had not rained the lawn was muddy and this got into your footwear and all over the towels. The hotel is at what I would say is the nicest side of Sissi. Shops, bars and restaurants are within a 5 minute walk. Overall the hotel, staff and location are excellent. It is just the dining room and food in the evening that let it down. I wouldn’t hesitate to recommend the hotel but would go Bed and breakfast.

vähemmän

“Relaxing Hotel in Sissi Crete”

We booked this trip through Jet2 Holidays and were attracted by the fact that the hotel was described as "An award-winning 5-star, adults only, luxury hotel" that offered an "exceptional culinary experience". Initail impressions were excellent as we arrived very late in the day yet the hotel had ... lisää

We booked this trip through Jet2 Holidays and were attracted by the fact that the hotel was described as "An award-winning 5-star, adults only, luxury hotel" that offered an "exceptional culinary experience". Initail impressions were excellent as we arrived very late in the day yet the hotel had prepared some cold plates of food for us to eat on arrival and the staff on duty were very welcoming. The room we were allocated was really nice, clean and comfortable with lots of space and a big balcony over looking the garden and pool area. Overall the hotel was high quality with a contemporary feel. Clean and well maintained. The hotel had it's own very nice little Spa which we made use of for a swim in the small indoor pool and to have a massage. Staff here were very friendly and helpful as were all the staff we encountered in bars, restaurants and reception. Pool and surrounding are was great with plenty of sunbeds. The only slight issue was that the grassed area for most of the sunbeds could get a little muddy. The biggest disappointment was the food. In my opinion it was not what I would expect from a 5* hotel and did not come close to a 5* hotel we stayed at in Dubrovnik last year. The breakfast was passable although the hot dishes were unappetising the cold food was better. The evening buffet was reminiscent of canteen food and we resorted to eating out for at least have the stay. I know they offered an a la carte menu as a paid option but were did not feel this was worth the risk. So, in summary a lovely hotel in an OK location with excellent staff but let down by the catering.

vähemmän

“Disappointed”

Definitely not a 5 start hotel. Reception staff generally poor. Bar staff and cleaners friendly. Coffee slow at breakfast more tinned fruit than fresh fruit, orange juice not very nice.. Hi speed Wifi poor. Air conditioning leaked twice across whole room in night and leaked above your head at... lisää

Definitely not a 5 start hotel. Reception staff generally poor. Bar staff and cleaners friendly. Coffee slow at breakfast more tinned fruit than fresh fruit, orange juice not very nice.. Hi speed Wifi poor. Air conditioning leaked twice across whole room in night and leaked above your head at reception where you sat, Plaster coming off walls in bedroom.

vähemmän