Aegean Palace

“Nice few days on the beach”

We recently spent three nights at Aegean Palace and it was overall a positive experience. We were a family of 4 and stayed in a signature suite (which is two bedrooms) with a private small pool. The rooms were lovely and the people at the hotel were very nice. Our only complaint about the room wa... lisää

We recently spent three nights at Aegean Palace and it was overall a positive experience. We were a family of 4 and stayed in a signature suite (which is two bedrooms) with a private small pool. The rooms were lovely and the people at the hotel were very nice. Our only complaint about the room was that the pool overlooked a street and parking lot. We had two great days at the beach in the beach beds which required an 80 euro minimum spend which we thought was reasonable (guests of the hotel do not have to pay the minimum for chairs/umbrella set ups). Our kids also enjoyed time at the pool and participated in the water sports with the place right next door. We found a couple nice restaurants on the strip walking along the beach and didn't find the need to leave the plaka beach area or do anything outside of walking distance at all during our three night stay. The hotel provided complimentary transportation to and from the ferry. It's possible that some rooms are not as nicely renovated as our were and I don't have a great sense of how this place compares from a price point to other hotels in plaka beach but we enjoyed our time there.

vähemmän

“A lot needs to be improved”

We stayed here for 3 days at the end of September 2023. We left with mixed feelings. On the one hand, we had a relatively good room (with maintenance problems, although renovated: the windows did not close well, one of the air conditioners did not work) and the adequate front desk, on the other h... lisää

We stayed here for 3 days at the end of September 2023. We left with mixed feelings. On the one hand, we had a relatively good room (with maintenance problems, although renovated: the windows did not close well, one of the air conditioners did not work) and the adequate front desk, on the other hand, the hotel has many important issues. I don't know if it is a family-run hotel or if it is managed by a company, but it is clear that there is a management problem. The staff either does not exist (swimming pool) or if there is, the host does not feel it. During the three days we stayed, no care/cleaning was done in the room. We had to go looking for the maids to get clean towels. But where the real big issues are at breakfast. It's not just the lack of variety, it's not just that the food was not renewed (and you were forced to take what was left... ), the main issue was the very low quality of the items offered. Sugary concentrated juices !! ( this is the first time I have come across something like this even in hotels of a lower (nominal) category!! The coffee machine offered an undefined coffee without any taste and whether you drunk it or not, it was the same. The plates all three mornings we had breakfast were empty and dirty, an omelette full of oil, the vegetables wilted and stale, there was no yogurt and the cereals (the few that were available) were of the lowest quality. But what was really infuriating was the staff at breakfast. Not only did they not offer any services, but they were demonstrably indifferent, they didn't even leave the bar, where they were looking at their mobile phones. I really wonder what the management of the property is doing? Does it exist? at no point during our stay did we feel that there was a direction in the service of the guests. The hotel is not 4*, but much lower. Although its location is good, all the rest lead me not to recommend it

vähemmän

“Stay somewhere else”

We were a family of 4 adults and one baby. We, two of us, stayed in room 138 which is one of the older rooms for four nights 1/9. Toilet seat was broken, shower leaked all over the bathroom floor. Pillows were awful and I am not even going to get started on the mattress ! Customer service skills... lisää

We were a family of 4 adults and one baby. We, two of us, stayed in room 138 which is one of the older rooms for four nights 1/9. Toilet seat was broken, shower leaked all over the bathroom floor. Pillows were awful and I am not even going to get started on the mattress ! Customer service skills for the staff was none existent, especially around the pool and at breakfast. Felt like I was doing them a favour by staying there and not the other way round. On the up side Daniel on the beach was lovely and nothing too much trouble together with the cleaning staff …. Get them to train the rest of your staff. Location ok you are towards the far end of Plaka beach bus stops outside so easy to get to Naxos Town. Would I recommend NO, there are far better places to stay in the area ! Not good value and did not feel welcome

vähemmän

“Beautiful place but room too old ”

Beautiful infrastructure Big pool perfect for kids Parking free But my room was very old fashioned The wall are thin so you ear everything !!! Toilet was off The hotel was not as good as I thought