Hotel Adriana

“Great Location On Bay Strip With Good Staff But Watch For Mistaken Minibar Charges”

I would like to give this hotel a better review, Most were helpful, in particular Betty, Antonio and waiter Matej P, but after my stay a sour incident occurred. First, it is well-located right on the hotel strip fronted by the bay and walkway. They give a free breakfast, but unlike most, it's not a… lisää

I would like to give this hotel a better review, Most were helpful, in particular Betty, Antonio and waiter Matej P, but after my stay a sour incident occurred. First, it is well-located right on the hotel strip fronted by the bay and walkway. They give a free breakfast, but unlike most, it's not a buffet, instead offering several items from a menu. What was bothersome was that we are limited to two drinks: an orange juice and coffee or two coffees, and you have to ask for milk (seemingly unheard of). There is an inside dining area, with most guests choosing outside tables that were alongside similar eating facilities at other establishments up and down the strip. Their menu was fine and I ate there once, as the prices were a bit higher than many others in the vicinity. Now, for the bad part. When I got to my next destination I checked my bank seeing the hotel charged $11.79 in addition. I called, reacting to their email indicating it was for 2 beers taken from the minibar, which I had not. There was no argument in rebuttal and it was agreed it was a mistake and a refund would come in over a week. It took eleven days. Why, I asked, couldn’t they just issue an immediate credit, as my previous hotel in Dubrovnik had done when I pointed a mistake to the desk clerk. Their machine was not equipped to do so (is this really so?) They assigned it for approval to their accountant and then to a firm called Worldline before I received my refund. So be careful before you go,

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