Memories Caribe Beach Resort - Adults Only +16

“Better than expected”

March 31-April 7, 2024 I was a solo traveller that had friends book their own room and join me. We all had Diamond Club. Unfortunately the hotel didn't know we were travelling together. LOVED that they had our a la carte dinners pre-booked for us at check in. When we weren't together at the s... lisää

March 31-April 7, 2024 I was a solo traveller that had friends book their own room and join me. We all had Diamond Club. Unfortunately the hotel didn't know we were travelling together. LOVED that they had our a la carte dinners pre-booked for us at check in. When we weren't together at the same times the lovely lady at customer service fixed us up. Diamond Club was priceless on this trip. The grill at the beach was delicious. The a la cartes were much better than expected. The wine was even decent. The Al Fresco room was worth every penny. I go on vacation for an experience and the outdoor shower is unique. Even without warm water. My location 4202 was ridiculously convenient to the beach area and two of the a la cartes and far enough away from the main stage and Club 66. Never found Sunwing's a la carte lunch for Diamond Club and couldn't have cared less. The a la carte breakfast in the Mediterranean was a much better surprise (and if this is the new daily option for Diamond Club they should update their catalogue). Flour, beer and TP shortages. No soda water, tonic water one day, wine only in restaurants until it runs out. Eggs more days than not. No bacon all week. No water in my room. My friends got a bottle of water on the 2nd last day. Don't we know in Canada to avoid single use disposable plastic? Bring your own travellers! I brought 2 and it's my fault on one day that I only filled one and was parched by dinner. Hot dogs mimicking ham were replaced by ham the last 2 days. If you NEED sugar in your coffee - bring it (I think the staff is providing it). The sugar cane stir sticks are all I need to indulge to take a cappuccino/latte to an indulgent level. Nothing surprising for Cuba especially during their current crisis. I will say though, travel with your own TP and hand sanitizer. Basic travel advice for many parts of the world. But here, these are often absent from the public washrooms and shouldn't be, but are. I found the beach in Santa Maria whiter and more beautiful than here. The staff really do try. Kudos to the swim-up bartender - best pina coladas in the resort. I change my towels every 3 days at home and do the same while travelling - never an issue with house keeping/towel replacement. Only a sheet on my bed, but 2 blankets in the cupboard and I used them. My toilet didn't flush properly but I never complained - it wasn't worth the effort. I don't like a noisy pool area and found the entertainment staff respectful and when they did stretches or aqua fit there I participated. There are bugs that bite. I'm a person that always get eaten. I bought a Thermacell before this trip for my first time travelling. It couldn't have hurt because I saw people worse than me. But I was way worse than my travel companions- even though one said they felt the bites and just never had the same reaction as me. I'm certain it is a histamine / individual reaction. Take a Benadryl pen as the AfterBite wasn't the be all to end all itch. IF the hotel, or rooms, are ever upgraded (again? as mine was in pretty good condition), I'm putting in my vote for ceiling fans. After lots of sun I find the AC harsh and prefer ceiling fans.

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“Pleasantly surprised”

We got back Tuesday from a nice stay at Memories Caribe. The beach and the staff were the highlights. Yanelis in Customer Relations was helpful and knowledgeable. Yismelba (sp?) at Beans made us delicious coffee beverages which I thoroughly enjoyed and our server, Vladamir was friendly and so he... lisää

We got back Tuesday from a nice stay at Memories Caribe. The beach and the staff were the highlights. Yanelis in Customer Relations was helpful and knowledgeable. Yismelba (sp?) at Beans made us delicious coffee beverages which I thoroughly enjoyed and our server, Vladamir was friendly and so helpful! Food was plentiful and good. The selection wasn’t huge, but there was always a selection of good food. We had eggs available every day but one. Bread sometimes. We did not go hungry. Drinks were good. We prepared for fly bites by spraying many times a day and managed to only come bite free! We had bottled water in our room all but 2 days. We just filled our insulated bottles we brought at the bar or the coffee shop. All in all, a great trip.

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“Love Cuba”

The customer service team are great ...they are so helpful and nice...any problems we had they rectified very quickly...Nayat Dominguez Garcia she is so friendly she talked with us every day to make sure that all was good and asked if we needed anything ...we had a great time and are returning...... lisää

The customer service team are great ...they are so helpful and nice...any problems we had they rectified very quickly...Nayat Dominguez Garcia she is so friendly she talked with us every day to make sure that all was good and asked if we needed anything ...we had a great time and are returning...thanks memories caribe see you soon

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“The Hotel uses the Gorgeous beach against the customers and holds back on Services but still enjoyed things”

I visited Memories Caribe, Cayo Coco near the end of March-April 2024. I am a very well-travelled Canadian. I go to Cuba about every 2-3 months and experienced many resorts and this was my first to Caribe. I am educated in the Cuban Economy and know exactly what is going on with the shortages and... lisää

I visited Memories Caribe, Cayo Coco near the end of March-April 2024. I am a very well-travelled Canadian. I go to Cuba about every 2-3 months and experienced many resorts and this was my first to Caribe. I am educated in the Cuban Economy and know exactly what is going on with the shortages and why this is happening and also, I am fully aware of the monetary values there and how they lived considered I lived there also. I am well experienced in Travelling and was a Restaurant Manager. I try and give a different prospective then the usual same old reviews…. Hope it helps….. Pros of this resort This resort has one of the best beaches you will probably see in Cuba… similar to Veradero. This is what the resort uses against the negative info I will explain. Pristine blue clear water and a beach to walk for a few kms. I’m told the fishing to the right area of the beach is amazing. Also starfish and Conch shells. I really loved the room design. Been to many Cuban hotels and I loved this one. The standup rain shower was perfect with hot water each day. This resort DOES NOT even mention that they have a dance club called Route 66. I first heard about it in one post and thought It would be outside. But it is inside and an amazing beautiful club and made my vacation go to a new level. I love to dance and this is an extreme bonus. Open until 2 am if busy. Please mention if you see other resorts with a dance club in cayo coco… I think there is only 2 other resorts this good. Loved the design and size for a great party atmosphere. This is one of the reasons I will return. The pools were a large proper size and no overcrowding. I loved that and the swim up bar was long with enough room. I never waited in line to book any of the Al la Carte restaurants, so no comment other than the lineup is long. The Entertainment staff, with JR (Jose) is the lead and does an incredible job at it. Cheers to all the chicas and chicos in the group. Enjoyed your enthusiasm and games. I just feel that the hotel needs more energy and added things to do. Many people were telling me the hotel is lacking. The orange party didn’t have the foam party- machine broken? Important. so, it was just dancing in an orange uniform… boring. Lol. I think Memories Flamenco hotel was at the top of the Entertainment because they had more things like the foam party and foam run into the pool… mattress in the pool. you run fast onto it and if not, you fall into the pool. that was the best. need new ideas. Add some ping pong Ideas, more adult theme games, etc…. The lifeguards were very nice and also the beach has someone to setup a chair for you. The Beach party was Excellent. And loved that atmosphere at the beach. Lots of energy. The beach bar has lots of seating on the patio and very lovely to chill. They serve up Pizza each day if they have flour. Pretty good for Cuban standards and the chef is a true Gentleman. Hotel Cons Only 2 small bottles of water in the room on day one. Never had water again for 5 days. Yes (5)? Unacceptable. I had to get water glasses from the bar and bring them back to the room. wake up at 7 am because I was dry from drinking and still needed more. It’s a 5 minute walk each way just for water. The whole resort didn’t get them unless you Paid crazy money for Diamond Club. That’s not right at all. No towels changed for 2-3 days and then needed to make a serious complaint at CS. I also told them why is there NO bed sheet. Just one covering the mattress and then the colored blanket. They don’t wash those for at least a month… and everyone is in bed before you NUDE. They got me only one for the 2 beds the next day at least. No towels for a few times each day so they replaced them with beach towels at least. Just give me a towel. Front desk was aware of my complaints for the new towels. Made me walk to the room cause maid told him they were changed. Waste of me time. Took a picture and said, does this look like new towels. That wasted about 1 hour of my vacation trying to get towels to wash up for dinner. He said the maid told him. I asked to talk to the maid and a Customer Service (CS) rep. the maid lied straight to me face that she gave them to someone in my room. LOL no one is in the room. I also told her to show me her work sheet to see my room. it was on it… still no towels…. So, after I caught her in lies… they changed my towels… but this was the worst of service for towels I ever experienced in Cuba. TIP- Do not believe when your maid tells you they are working the full week and you give a big tip. $$ More lies. I had 3-4 maids which did a nice job in my room and very nice but ONLY tip per day, cause each day is different in services. Thank you, ladies, for keeping my room clean. Remember the towels are out of their control if they are not cleaned. That is up to CS. I didn’t realize that the paper I signed with CS, I was told was to explain all my complaints but I found out its actually a waiver for a complaint. (here are my complaints anyway for improvement) … I forgot the CS manager’s name but thank you for the help and wine and especially thanks from Yanelis for her help and resolution to all my issues as best as they could. I don’t like to create more problems but I think my problems were serious enough to gain attention. The hotel had supply issues all week for BEER. Wow.. beer.. it was hit and miss. No cola for Rum or orange mix, no soda or tonic for Gin all week. BRING YOUR OWN MIX IF YOU REALLY NEED IT (Pepsi, tonic water). Sad that we need to start bringing bar supplies. The snack bar actually only had 2 bottles of Whiskey and 4 bottles of Rum at 11 pm 3 days into our vacation. I took a picture of the liquor wall and CS took a picture of that. I told them for the amount I paid, this is totally unacceptable. Same at the Dance Club we checked after. That is so wrong on the part of the manager. Your bartenders should inform the bar manager of shortages and restock supplies. I never ever seen this sad alcohol situation in any hotel in Cuba before. This hotel is the only hotel in Cayo Coco that doesn’t serve Tequila or Gin and NO Havana Club Rum all week (only Black Tears Rum) without being a Diamond Club customer. That is terrible. Never seen that in 8 years at a resort in Cuba. Strick manager for this decision… I personally feel and talked to many people and there is a sense of unhappiness at some of the bars in this hotel. I got this sense from the very start of my Vacation and others expressed the same views without me addressing it in conversation. I honestly am very fun and from the very first day… I stated that the staff were very cold. (at the Snack Bar- mostly the men and the pool bar) have managers stand around and see how your staff interact with the customers and see what I mean. That is how managers should work if you know your job. I met some beautiful fun-loving staff also… but many very cold and unwelcoming. That usually has to do with how management treats them. Remember we are the customers paying for your survival and more and more Canadians are saying they will pay more and visit Dominican Republic and pay a little more and get better value. That is the consensus if you read more Cuban Reviews. The Buffet is a medium size, but it is Air Conditioned and that is a real bonus. The food selection was very repetitive and although the food supply from the Government is appointed through them, the chef also needs to use the imagination and change up the meals. Only fried chicken, beef and pork each day. Love the soup but there needs to be more choices of ideas. Bread was only available 3 of the 7 days and not cake deserts all week. (Cuba has a serious shortage of flour) Beach bar is very limited in drinks and not the same with the Diamond Club bar. Sunwing needs to address this issue when it is called all inclusive. Call it LIMITED INCLUSIVE. It is not even close. I felt that the nightly entertainment was really lacking and too much dancing shows. There could be much more but I think it is the budget. The Flamenco Hotel was at the top for me. The seating amount at Caribe seemed to be extremely small compared to the size of the hotel. I don’t think everyone would get a seat if the hotel was full. Best show was the Retro Show at the snack bar. EXCELLENT. The Lobby bar Is located inside a closed section with a piano in the middle. Only experienced the show once and seemed amazing. Never seen a lobby bar in this setup. Similar to a cigar lounge. Loved the bar staff there. Thank you for all the fun conversations and laughs. My issues are the red/pink plastic tables and chairs they have on the outside area. These tables need to be replaced. They are all warped and your lucky to keep your drinks on them without spilling. Very poor condition. Same thing with the Snack Bar plastic chairs. They are very uncomfortable and not enough room for your feet at a high level. You will understand as soon as you sit on them. They look good…that’s about it. My overall review of this resort is that it is over managed in the sense of happiness with the staff and the control of alcohol in which all other hotels give more options WITHOUT having to purchase the useless Diamond Club bracelet. We can get all the different alcohol choices next door, 10 minutes’ walk to the hotel Cayo Coco which is a 3.5 star. Less expensive. How is this possible you have more options at a less expensive hotel. Same at Flamenco Hotel. Been there 5 times and they serve Havana Club 7 years to regular customers. So please read my review and decide what you’re searching for on vacation. I try and give more information then all the standard repetitive info everyone says. I feel that I will give this hotel one more opportunity to hopefully address my concerns. I want the management when you respond to the review to actually state that your hotel will make changes to the Alcohol and water shortages and that your response is NOT always GENERIC as all responses are stating you will get better. We as customers are much smarter than hearing false promises. I hope this review helps you in your decisions. Email if you have questions also to celebratenow33@gmail.com pictures to follow soon

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