Telégrafo Axel Hotel La Habana - Adults Only

“Such an incredible experience”

This is such a beautiful place I went there with my boyfriend and we spent a lot of fun. In general the customers service was amazing, perfect and I would like to thank specially to Miss Isabel who made this experience such incredible time for us. We enjoyed so much all the food and drinks. I hop... lisää

This is such a beautiful place I went there with my boyfriend and we spent a lot of fun. In general the customers service was amazing, perfect and I would like to thank specially to Miss Isabel who made this experience such incredible time for us. We enjoyed so much all the food and drinks. I hope I can go again soon. I am very thankful for everything.

vähemmän

“Best massage in Havana”

For our honeymoon we stayed at Axel Telegrafo hotel. It was an excellent choice. Staff were very friendly, helpful and very professional. Also the spa is amazing and I had an excellent massage done by Adrian. Really recommend this hotel and its services.

“Great location”

A great location on the central park and a fairly short walk to the old town and the Malecon. Cash not accepted so you have to use credit cards at the official exchange rate which makes food and drinks expensive. Nice rooftop bar with a small pool and good views over the city. Restaurant/terrace ... lisää

A great location on the central park and a fairly short walk to the old town and the Malecon. Cash not accepted so you have to use credit cards at the official exchange rate which makes food and drinks expensive. Nice rooftop bar with a small pool and good views over the city. Restaurant/terrace on the floor below was closed when we were there but there didn't seem to be any work going on to suggest it was going to be re-openend. Staff were friendly and helpful and the room was fine but the breakfast was probably the worst I've ever come across - there appeared to be major shortages/absence of many basic foods - no fresh milk, fruit or eggs and very unusual bread there was a good supply of beetroot, carrot and razor clams though! The casas and hotels we stayed in elsewhere didn't seem to have the same problem so not sure what the issues were.

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“You need to be a forgiving character to enjoy this hotel, just like Cuba as a whole”

The first impression is not great. Everything is chipped, frayed, grubby, stained, unreliable... But after a few days in Cuba you'll realise that the Telegrafo is right at the top end of the quality and comfort possible here. The essentials were solid, and not just by cuban standards: the mattre... lisää

The first impression is not great. Everything is chipped, frayed, grubby, stained, unreliable... But after a few days in Cuba you'll realise that the Telegrafo is right at the top end of the quality and comfort possible here. The essentials were solid, and not just by cuban standards: the mattress was enormous and luxurious, the shower hot, location unsurpassed, gym complete (but 8am-8pm opening hours are limiting). Breakfast was very inconsistent - ranging from an affront to adequate, but the coffee was always good and the team very attentive. It is certainly not worth the price - for 70% less you could get a better breakfast to order from Bonema around the corner. Yes, reminders of Cuba's dire situation were everywhere within the hotel: from wifi working once then - for a variety of errors - never again to the dusty bread at breakfast to the water dripping from the ceiling outside the room to the sewage smell in the steam room to the lack of pillowcases for half the pillows to the hair all over the bedroom floor. If you chose Cuba as a travel destination, you probably already consider such things superficial details which won't hinder your overall enjoyment of this wonderful country. The Telegrafo is however far too expensive to be forgiven for all this: they set their prices and therefore the set the expectations. The 4G tourist SIM was reliable and quick, so the lack of wifi didn't really matter. This is an Axel Hotel in name only. The majority of guests were elderly straight couples; there no event programme; the rooftop bar and pool were always deserted (probably because the prices are offensive).

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