Cavo Zoe Seaside Hotel

“nice hotel but one staff member was so rude.”

Bit of mixed bag on this hotel, we had a hire car and there was always a spot for us to park but space is limited. There is a big lot at the side/back of the hotel, but I do not think that is for guests to park in should the front of hotel spaces be full. The walk way to the hotel is on a slope an… lisää

Bit of mixed bag on this hotel, we had a hire car and there was always a spot for us to park but space is limited. There is a big lot at the side/back of the hotel, but I do not think that is for guests to park in should the front of hotel spaces be full. The walk way to the hotel is on a slope and if you're arriving during the night, be careful of your footing as it is sloped steps and it is not obvious as the steps are slight and you will tumble if you are not paying attention - there really should be markers on it indicating it is a stepped slope, because at first glance it is a slope. So not sure how accessible this is for someone in a wheelchair since it is a stepped slope. The receptionist was not very friendly upon checking in and I had requested twin beds, I didn't get twin beds and the receptionist was very rude about it 'did you ask for it? you need to ask for it' then proceeded to say nothing will be done about it until the next day but I had to ask for it. I didn't in the end follow-up because of his stinking attitude, however, it was done the next day. I only found out a couple of days later that we were supposed to have been given some vouchers and cards to be able to get towels by the pool - needless to say, we didn't get anything but the room key when we checked in - along with staff attitude. When we did get the card and vouchers, we were served by someone a lot friendlier and the check out lady was lovely too. The restaurant staff were so so in terms of friendliness, some just kept their heads down but you could tell they were just working hard. The hotel itself, is nice, there is lots of sunbeds dotted around by the pool, we only were able to go once as there was a spot, but mostly it was occupied and we did not try the pool. But most of our time was not spent in or around the hotel so not being about to lounge about here was not a big deal. The room was nice and we had a balcony which was nice to hang out on, but the view was not great. The breakfast options is fantastic, lots of choice and very nicely set up. Probably one of the best breakfast bars we have had in any hotel. The hotel is a ways from Lanarca airport, but it was where we wanted to be to be near the sights we wanted to see. There are some shops nearby and the centre of Protaras is nearby, about 6 mins in a car or maybe 45 mins walking. It is a nice hotel and I would possibly stay here again, only because of the lovely breakfast and location, but the front facing reception staff (not all), would put me off re-booking.

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“Flooring like glass”

Hotel was fine apart from the flooring at the pool which was like walking on glass fell on day 1 and ripped my hamstring from my pelvis still suffering now 7 months later hotel not concerned at all so anyone going i suggest you tread very carefully its a real danger

“Good, until it wasn’t…”

This was our second time staying at Cavo Zoe within the past year, and our return is obviously a result of our first positive experience. However, a couple of things have clearly started to decline over the year. The hotel facilities and location really are top draw, along with the food, especial… lisää

This was our second time staying at Cavo Zoe within the past year, and our return is obviously a result of our first positive experience. However, a couple of things have clearly started to decline over the year. The hotel facilities and location really are top draw, along with the food, especially the lunch options. The check-in staff were lovely and very accommodating. The rooms are nicely decorated and to our taste. On the other hand, as stated in other reviews, the bar staff, most of whom are new from our previous year, are quite rude and their attitude when you request a drink is abrupt and makes you feel as if it’s a chore. The waiters however are very hard working, however probably a bit too hard working and not very personable. Our biggest concern about our most recent stay was their attitude towards allergies. My partner has a severe nut allergy and as a result was unable to eat most of their dessert options as nearly all of them contained nuts. However, one evening there was a ‘Vanilla Mousse’ dessert, which did not have ‘nuts’ highlighted on its allergy card. THANKFULLY, under closer inspection my partner noticed this dessert to have been sprinkled with pistachios. I approached the manager about this, more to raise awareness for the potential of another customer with a nut allergy falling victim to this. The manager was rude and acted more offended than concerned, simply stating that I should have asked if I wanted a nut free option. I explained that this wasn’t what I was saying and that I was simply raising awareness that it contains nuts, although the allergen card stated otherwise. I later noticed that the sign remained the same and the desserts still contained the nuts. Not good, considering that worse case scenario this could result in extremely ill health if not death. Room for improvement.

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