Kempinski Hotel San Lawrenz Gozo Malta

“Upea!”

Halusimme nähdä Maltan (Gozon) luontoa, ja nähtävyyksiä, ja siihen tämä hotelli ol täydellinen! Huoneet olivat isoja ja parveke hyvän kokoinen. Aamiainen oli todella hyvä, ja siellä tarjoiltiin myös Maltalaisia ruokia. Auton vuokraus Gozon saarella lähes välttämätöntä, ja hotellilla suuri parkkialu… lisää

Halusimme nähdä Maltan (Gozon) luontoa, ja nähtävyyksiä, ja siihen tämä hotelli ol täydellinen! Huoneet olivat isoja ja parveke hyvän kokoinen. Aamiainen oli todella hyvä, ja siellä tarjoiltiin myös Maltalaisia ruokia. Auton vuokraus Gozon saarella lähes välttämätöntä, ja hotellilla suuri parkkialue.

vähemmän

“With the right training of the staff, this will be a great hotel.”

Got of to a rocky start on the first day as service was slow, I was informed the season didn't realy start until the following week. There are many young staff being trained in which is to be expected. It's a beautiful hotel, very friendly staff, great spa. Special shout out to a young man named Ma… lisää

Got of to a rocky start on the first day as service was slow, I was informed the season didn't realy start until the following week. There are many young staff being trained in which is to be expected. It's a beautiful hotel, very friendly staff, great spa. Special shout out to a young man named Matheo, he was polite, professional and very helpful. Therapy was another staff worth a mention. I've worked in retail for over forty years and I understand the importance of customer service and satisfaction, with a little more help from management these young staff members with the right training will cintinus to improve and make this Hotel special. Thanks to the food and beverage manager for sporting out our service issue from day one.

vähemmän

“A lovely base for Gozo – with room to improve”

Kempinski San Lawrenz is a hotel we genuinely wanted to like – and in many ways, we did. The property itself is beautiful: generous rooms, attractive gardens, a pleasant pool area, birdsong, quiet surroundings and a sense of space that is increasingly rare. Breakfast was very good and the front of… lisää

Kempinski San Lawrenz is a hotel we genuinely wanted to like – and in many ways, we did. The property itself is beautiful: generous rooms, attractive gardens, a pleasant pool area, birdsong, quiet surroundings and a sense of space that is increasingly rare. Breakfast was very good and the front office team handled interactions with professionalism and genuine care. Where the experience became less convincing was consistency. For a five-star resort in such a secluded location, food & beverage should be a highlight. Instead, the main dining outlet felt overly broad and under-curated – trying to please every taste, but lacking clear culinary direction. In our case, one meal was simply not good enough for the standard and price point. Service also felt uneven depending on department, and some operational choices were difficult to understand (room allocation despite visible availability elsewhere, an odor issue from an adjacent room, spa capacity feeling tight for resident guests). What impressed us most was how management handled feedback: openly, professionally and with sincerity. Concerns were acknowledged, solutions offered, and follow-up communication was excellent. That shows class. Our conclusion: this is a very pleasant and comfortable place to stay – particularly as a base for exploring Gozo – but it currently feels like a hotel with strong fundamentals that has not yet fully translated them into a consistently excellent guest experience.

vähemmän

“Keskellä kesää Juhannuksena”

Hotelli mainoostaa itseään 5 tähdellä, mutta on korkeintaan 3 arvoinen. Standart huone on kyllä riittävä. Pesutilat on pinnoitettu hieman huolimattomasti, vessa ei vedä ja suihkun paine on olematon. Aamiainen oikein hyvä. Allaspalvelut huonot; pyyhepalvelu ja allasbaari aukeavat vasta klo 11:00, … lisää

Hotelli mainoostaa itseään 5 tähdellä, mutta on korkeintaan 3 arvoinen. Standart huone on kyllä riittävä. Pesutilat on pinnoitettu hieman huolimattomasti, vessa ei vedä ja suihkun paine on olematon. Aamiainen oikein hyvä. Allaspalvelut huonot; pyyhepalvelu ja allasbaari aukeavat vasta klo 11:00, mikä on käsittämättömän myöhäistä. La Trattoria ravintolan hintataso on 5 tähteä . mutta tarjoilijat petkuttavat ja varastavat.

vähemmän