The View Agadir

“Overall a great place to stay”

I stayed at The View with my daughter for a week and had a wonderful experience overall. The hotel is beautiful, the rooms are spacious and comfortable, and the location is excellent. Throughout our stay, most of the staff were exceptionally friendly, professional, and genuinely focused on providi… lisää

I stayed at The View with my daughter for a week and had a wonderful experience overall. The hotel is beautiful, the rooms are spacious and comfortable, and the location is excellent. Throughout our stay, most of the staff were exceptionally friendly, professional, and genuinely focused on providing great service. A special mention goes to the team at the pool, especially Osama. They truly understand what hospitality means and consistently went above and beyond to make guests feel welcome. The only disappointing aspect of our stay was the reception staff in the lobby. In contrast to the rest of the hotel, they came across as arrogant and unfriendly. Having stayed at many five-star hotels around the world, I have rarely encountered this level of poor customer service at the front desk. It's unfortunate because it doesn't reflect the high standards of the hotel and detracts from an otherwise outstanding experience. Despite this, we thoroughly enjoyed our stay and would definitely recommend this hotel. With some improvement at the reception desk, it would be close to perfect.

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“Very nearly a 5 Star - such a shame!!”

Perfectly positioned hotel but 5 star it is not. This hotel is 4 star as attention to details lacks, even though the accomodation & look of the hotel is excellent. The grounds are beautifully kept with daily ongoing work via maintenance teams. Where the 5th star is lost, is general consistency of … lisää

Perfectly positioned hotel but 5 star it is not. This hotel is 4 star as attention to details lacks, even though the accomodation & look of the hotel is excellent. The grounds are beautifully kept with daily ongoing work via maintenance teams. Where the 5th star is lost, is general consistency of service throughout the hotel. For example, not just our experience either but others we spoke to. Request food and drinks around the pool and within 10 mins it's brought to you, the next time it never arrives. Go to the pool bar to chase it up & they insist on bringing it. It may arrive, it may not. Filling up room beverages is a hit or miss. All rooms have a phone to reception & room service. Ours was faulty on day one and after repeated requests, never got fixed during our stay. 5 star to me means these types of things either do not occur, or should they do are rectified immediately. As I touched on earlier, the hotel facilities are terrific, stunning spa & inside pool, Michelin star Italian restaurant, an enormous outside TV screen at the beach restaurant, really handy as we were there during the world cup. The gym is as good as I've experienced in a hotel, however air con was not working & remained so during our stay so it was hard going. If you pitch this as 5 star, consistency of service & facilities is paramount. Some names of staff that went the extra mile... Hind & Dauoo in the breakfast area( amazing food selection) always with a smile & happy to go out of their way to help. The cheerful & accomodating Oussama Nait T. But particularly Oussama 'B'. Dynamic, intelligent, super helpful & a one man excursion assistant. His English is incredible, to go with 5 other languages, all at the ripe age of 22! Summary...Lovely hotel, great position, some great staff, some not so. Excellent facilities, but not always working. A wanna be five star but sadly & ultimately lacking.

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“Good Hotel, but Several Disappointing Issues”

Overall, we had a good stay, but there are several areas where the hotel could improve. The reception staff were efficient, but they weren't particularly warm or welcoming. On the other hand, the valet staff were excellent and always happy to help. One gentleman in particular stood out as he was c… lisää

Overall, we had a good stay, but there are several areas where the hotel could improve. The reception staff were efficient, but they weren't particularly warm or welcoming. On the other hand, the valet staff were excellent and always happy to help. One gentleman in particular stood out as he was constantly smiling, friendly, and went out of his way to assist guests. His positive attitude made a real difference to our experience. Breakfast was a mixed experience. The woman preparing the semolina bread was often quite rude and seemed to allow other guests to push in front of those who had been waiting, which was frustrating. The drink service was also disappointing. Guests were not allowed to pour their own drinks, meaning you had to wait for a member of staff to serve you. Unfortunately, the service was slow, and on several occasions we waited between 10 and 15 minutes for coffee or other drinks. By the time they arrived, we had often finished eating, making them unnecessary. The coffee itself was average and certainly not worth the wait. The room was comfortable overall, but there were a few design issues. The biggest negative was the bathroom layout. The toilet was completely separate from the shower room, yet there was no sink in the toilet. This meant you had to leave the toilet and walk into the bathroom just to wash your hands, which we found unhygienic and a very strange design for a hotel. There was also a coffee tray that protruded from the wall or unit, and both my family and I caught our shoulders on it several times. It felt like a poor design choice and a potential safety hazard, especially when moving around the room. Communication was another challenge. If you don't speak French, you may find it frustrating to deal with the hotel at times. On several occasions we had to explain simple requests four or five times before they were understood, and there were instances where calls to reception were disconnected before our query had been resolved. One example was when we requested a travel adapter. We were told one would be sent to our room and that it was "on its way." After waiting an entire day, we contacted reception again for an update, only to be told that the hotel did not provide adapters and that we would need to buy one ourselves. Had we been given the correct information from the start, we could have purchased one immediately instead of wasting a full day waiting. The swimming pool was another disappointment, as the water was cold on most days, making it less enjoyable than expected. The advertised beach access also felt misleading. It simply consisted of a gate leading onto the same public beach that everyone else uses. There was nothing exclusive or private about it despite how it may appear in the hotel's description. The helpful valet staff deserve recognition, but improvements to customer service, communication, breakfast service, room design, and guest information would make a significant difference. With a few changes, the hotel could provide a much better overall experience.

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“Disappointing service”

Great location and good looking hotel, however we struggled to feel it's 5 star claim. The pools are lovely and grounds well kept and the pool staff are great. A special shout out to the breakfast front staff, they certainly know how to uphold 5 star hotel experiences for guests. This is about wher… lisää

Great location and good looking hotel, however we struggled to feel it's 5 star claim. The pools are lovely and grounds well kept and the pool staff are great. A special shout out to the breakfast front staff, they certainly know how to uphold 5 star hotel experiences for guests. This is about where it stops. We had 2 large suites and the rooms are spacious but housekeeping is not great. We had to ask for our room to be made up a few times and even when it was we had to request towels and bath mats as they hadnt been left in the room. On arrival a lovely pastry and fruit plate awaited us but it didn't get cleared for our entire 7 day visit with the pastries going off. In addition the real disappointment was the front desk staff . WE requested a late check out or atleast ability to shower our younger kids before leaving and the lady dealing with my partner was rude and completely unwilling to look at solutions. Having travelled across the globe we've never come across this as a challenge with 5 star hotels... They're always accommodating and if they can't be then atleast courteous enough, she spoke over him repeatedly and refused to listen to solutions he was offering. Her eventual solution was to pay for another day-absolutely ludicrous . The service outside of the pool area was also shocking. Slow would be an understatement.. They have multiple restaurants but the food is all cooked in one central kitchen so you are waiting a very very long time for your food. One night we waited nearly 2 hrs!! And largely when the food arrives it is cold. The breakfast staff also look lost when it gets busy and they don't seem to have any order in which they manage tables. Hot drinks are ordered to the staff but to try and find one or once ordred for it to arrive is pot luck. Paying a premium for a hotel should include getting a premium service, this hotel certainly lacks that and has much work to do and cannot rely on its looks alone.

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