Hilton Taghazout Bay Beach Resort & Spa

“Good experience but wished we would have stayed somewhere else”

Lovely hotel, nice rooms, beach are needs improvement and such a shame it is ruined by the reception staff. We stayed for the hotel for 3 days as part of an 11 day trip to a Morocco. The hotel and rooms are really well kept, large rooms with lots of space, great pool area and excellent food. Staff … lisää

Lovely hotel, nice rooms, beach are needs improvement and such a shame it is ruined by the reception staff. We stayed for the hotel for 3 days as part of an 11 day trip to a Morocco. The hotel and rooms are really well kept, large rooms with lots of space, great pool area and excellent food. Staff were very warm and welcoming in the resort, however the reception staff were rude and unaccommodating, the beach bar and area requires some update and cleaning and there is nothing going on at night. There other better options to stay at in Taghauzout bay such as the Hyatt Regency which I would recommend staying at.

vähemmän

“Good but needs improvement on service”

Nice welcome when arrived, clean hotel and location good if you want pool, sea and beach. Good walk into village takes you 30 mins to walk in if you want something different. Anaw restaurant in grounds first night tried & waited to be served even a menu for a drink & get anyone’s attention. Had a … lisää

Nice welcome when arrived, clean hotel and location good if you want pool, sea and beach. Good walk into village takes you 30 mins to walk in if you want something different. Anaw restaurant in grounds first night tried & waited to be served even a menu for a drink & get anyone’s attention. Had a negroni from this bar and not good & poor quality. They need to up their game on service, cocktail making & choice. Ideas put strawberry dairiquri, Long Island ice tea, long negroni. They need more staff trained in customer service and someone keep an eye on the area. Breakfast area at main part of hotel full of staff in the morning but the Anaw is short staffed in the daytime and evenings needs a change. Pillows terrible in bedroom even with two pillows completely go flat in a matter of minutes. Bedroom lovely, hairdryer, iron, slippers included, nice bathroom.No bathrobe disappointed. Room kept clean by maids every day make me feel looked after even when I didn’t make my bed myself. Ladies toilet by pool attached to Anaw for 3 days no soap in dispenser to wash hands - why this isn’t checked by cleaners need to improve. In the evening early 18.30 went to use toilets and hand soap but no toilet paper in any of the toilets. Breakfast mayhem on Saturday 28/3/26 with 130 conference lawyers/legal people hitting the main hotel & breakfast area very loud voices, with no consideration for other people for the whole weekend they were in. They were very demanding to staff who were trying to cope and the rest of the guests felt annoyed. It was chaotic & stressful and unpleasant. I would suggest from experience of setting up and running conferences you set up the conference centre with breakfast to avoid the traffic of these people over powering the main breakfast area and causing havoc and upsetting the other hotel guests!!

vähemmän

“Lovely stay.”

Lovely modern hotel which was always spotlessly clean. Room was large and well equipped (though I would have liked more coat hangers and a shower cap). Staff were very friendly and helpful, especially Oumaima and the pool man who always supplied us with towels and umbrellas and checked we were okay… lisää

Lovely modern hotel which was always spotlessly clean. Room was large and well equipped (though I would have liked more coat hangers and a shower cap). Staff were very friendly and helpful, especially Oumaima and the pool man who always supplied us with towels and umbrellas and checked we were okay. Breakfast was excellent, had everything you could possibly want with delicious pastries. The staff actually opened the Imim restaurant early for us as our toddler granddaughter was tired and hungry. The only negative was that sometimes the service at the Awal restaurant was rather slow, a 40 minute wait for a pasta dish for granddaughter and the fact that they couldn’t serve ice cream because they didn’t have a scoop!! Loved the pool layout and the gardens. Definitely come again.

vähemmän

“Decent but not a 5 star”

My husband and I came here for a 5 night getaway and while the property itself is beautiful, we had some not so great experiences. The good - - The breakfast buffet is delicious and well worth the spend. - The staff at the pool restaurant, Mbark in particular, were very nice and attentive - The… lisää

My husband and I came here for a 5 night getaway and while the property itself is beautiful, we had some not so great experiences. The good - - The breakfast buffet is delicious and well worth the spend. - The staff at the pool restaurant, Mbark in particular, were very nice and attentive - The property is well maintained and the pools are clean. Lounge chairs are all new and very comfortable The Bad- -If you aren’t a walker, you’ll be taking a lot of taxis. It’s a 45 min walk each way into town and while the boardwalk or beach are very nice, in the heat, it’s a killer so be ready with water. - I emailed the hotel prior to our arrival to request the shuttle from the airport. They never replied so we ended up taking a taxi - Our check in was a disaster. They had no idea how to add our Hilton rewards number, the woman at the Honors desk was extremely rude, our room was 30 minutes late and then they said they were giving us an upgrade as an apology. The upgrade was a ground floor room with no view of anything, a shower that leaked and flooded the bathroom and shower gel that took days to get refilled even after asking. The manager said he would be coming back the next day to give us a better room and never did. - They say to not bring in outside food or drinks but there is nowhere on site to buy snacks or any drinks. You can’t even get a Coke before 11 am; forget about a bag of chips should you want one - if you’re in a country where you can’t drink the tap water, hotels shouldn’t be charging you for water. They only provide 2 x 500ml bottles of water a day and in the heat, you need to be drinking at least 6 of those a person.

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