Kumara Serenoa By Lopesan Hotels

“Paradise!”

The perfect hotel with excellent customer service! The location is perfect and the taxi is available at any time. If you like the perfect combination of calming vibes and entertaning shows, this is the place! Thank you !

“Beautiful Hotel & location”

Gorgeous holiday and hotel. I would highly recommend. We stayed in the adults only section, which was so tranquil. The hotel is spotless and the cleaners work very hard on a daily basis to keep it that way. If you want to walk into town it will take roughly 45 mins (4km), which we loved doing. It’… lisää

Gorgeous holiday and hotel. I would highly recommend. We stayed in the adults only section, which was so tranquil. The hotel is spotless and the cleaners work very hard on a daily basis to keep it that way. If you want to walk into town it will take roughly 45 mins (4km), which we loved doing. It’s also only 7 euros in a a cab which are readily available. We opted for half board (breakfast and dinner), which worked great for us and the food selection was great. Healthy choices available. I would suggest buying some nespresso coffee pods from Lidl / aldi as you’re only provided with 4 pods, which do not get replaced. The onsite supermarket sells them for 6 euros if not. ☺️ We would 100% return to this hotel. We had a fantastic holiday.

vähemmän

“Nice Stay”

Overall good stay and it’s a nice place to just relax. Few observations if you’re thinking about this as a stay. It’s likely the furthest from anything and so you’ll need a car, although there is a regular bus service provided by the hotel. If a walk in the evening is your want? It’s the wrong choi… lisää

Overall good stay and it’s a nice place to just relax. Few observations if you’re thinking about this as a stay. It’s likely the furthest from anything and so you’ll need a car, although there is a regular bus service provided by the hotel. If a walk in the evening is your want? It’s the wrong choice. I’ve never seen so many under five’s in one place, so clearly attracts the young family element. The buffet, whilst small, provides fresh, tasty food and kept me very happy. Among some of the nicest I’ve had and I travel a lot. The only downside perhaps is housekeeping, or lack there of. Whilst there is a coffee machine. You’re provided four coffee pods on arrival, no tea and that’s your lot. The instruction is you then buy your own. I’ve never seen this before and bad in a four star hotel. The rooms are also never cleaned. Beds are made and towels are replaced. Shampoos etc are never replenished and no actual cleaning is ever done. This has to be a business model as whilst various different people attended the room. All carried out the same tasks. Dirty cups stayed as they were for six days. Rubbish remained for the same period of time. It’s really odd and to my mind and I work in the hospitality industry, I own my own business. A huge no, no. The management need to address this and quickly. You’re failing your guests on a very basic requirement. I’m able to keep things clean and tidy myself and it didn’t affect my trip. But it’s disappointing and I’d never stay in a hotel belonging to the chain again. It’s not cheap to stay here and poor. Good break and thank you to your staff who are on the whole very pleasant.

vähemmän

“3 tähteä tälle hotellille”

Henkilökunta pääosin tylyä, ei saanut hymyn hymyä kuin respassa. Huone muuten ok mutta bidee puuttui. Maan tasolla olevan huoneen ovet kannattaa pitää kiinni varsinkin illalla torakoiden lähtiessä liikkeelle. Ruoka oli surkeaa!! Sama tarjonta joka päivä ja all inclusive erittäin suppea. Sijainti ke… lisää

Henkilökunta pääosin tylyä, ei saanut hymyn hymyä kuin respassa. Huone muuten ok mutta bidee puuttui. Maan tasolla olevan huoneen ovet kannattaa pitää kiinni varsinkin illalla torakoiden lähtiessä liikkeelle. Ruoka oli surkeaa!! Sama tarjonta joka päivä ja all inclusive erittäin suppea. Sijainti keskellä ei mitään ja ilmaiset bussiyhteydet vain harvoin päivässä Inglesiin tai Maspalomasiin. Taksi edullinen tapa liikkua ja ainoa jos et halua kävellä pitkiä matkoja. Pieni ja rauhallinen ympäristö, lyhyt matka huoneesta altaalle ja syömään. Pääosin mieleen jäi hapan henkilökunta jolla ei minkäänlaista palvelunhalua tai halua ymmärtää asiakkaan toiveita. Laadukkaat drinkit voi täällä unohtaa, valmiita sokerimehu-sekoituksia pullosta tai hanasta.

vähemmän