Kumara Serenoa By Lopesan Hotels

“Brilliant hotel, amazing staff.”

This is our third visit to the hotel, and have already got our fourth booked! Beautiful setting, feels like a private oasis but only five mins in taxi to beach or the Yumbo centre. The staff are so friendly and attentive. Real value for money and plan on coming back on many more visits.

“Wicked”

Manuel was absolutely fabulous from the animation team highly recommend doing the games by the pool enjoyed all the games thankyou manuel for a great time xx

“3 tähteä tälle hotellille”

Henkilökunta pääosin tylyä, ei saanut hymyn hymyä kuin respassa. Huone muuten ok mutta bidee puuttui. Maan tasolla olevan huoneen ovet kannattaa pitää kiinni varsinkin illalla torakoiden lähtiessä liikkeelle. Ruoka oli surkeaa!! Sama tarjonta joka päivä ja all inclusive erittäin suppea. Sijainti ke… lisää

Henkilökunta pääosin tylyä, ei saanut hymyn hymyä kuin respassa. Huone muuten ok mutta bidee puuttui. Maan tasolla olevan huoneen ovet kannattaa pitää kiinni varsinkin illalla torakoiden lähtiessä liikkeelle. Ruoka oli surkeaa!! Sama tarjonta joka päivä ja all inclusive erittäin suppea. Sijainti keskellä ei mitään ja ilmaiset bussiyhteydet vain harvoin päivässä Inglesiin tai Maspalomasiin. Taksi edullinen tapa liikkua ja ainoa jos et halua kävellä pitkiä matkoja. Pieni ja rauhallinen ympäristö, lyhyt matka huoneesta altaalle ja syömään. Pääosin mieleen jäi hapan henkilökunta jolla ei minkäänlaista palvelunhalua tai halua ymmärtää asiakkaan toiveita. Laadukkaat drinkit voi täällä unohtaa, valmiita sokerimehu-sekoituksia pullosta tai hanasta.

vähemmän

“Read the reviews - wouldn’t recommend”

I really feel like this hotel could be so much better than it is. It really is a beautiful hotel, I think the rooms are lovely, the pool area is so generously sized and you never struggle for a sunbed. The location I thought was ideal, it’s a short cab journey to get anywhere but it was a nice quie… lisää

I really feel like this hotel could be so much better than it is. It really is a beautiful hotel, I think the rooms are lovely, the pool area is so generously sized and you never struggle for a sunbed. The location I thought was ideal, it’s a short cab journey to get anywhere but it was a nice quiet area which we really enjoyed. The hotel was clean too, except for cockroaches that were rife but I feel like that’s just something you encounter anywhere in the Canary Islands. In terms of value, I’d say it was okay but I am frustrated with a few things. We paid for the premium drinks package but I don’t see what was premium about it - the hotel wouldn’t accommodate half of the drinks we requested which was just annoying. The all inclusive drinks are from 11am - 11pm which again, I find really rubbish. I had to rent a kettle, the hotel knew full well I had a baby that I would need to feed and they didn’t mention anything about no kettle being in the room. The towel situation was again, annoying - I’ve seen on some other reviews it’s to be more sustainable and save water but they don’t tell you that’s their reasoning behind it, it’s just “€1 a day”. We asked for late checkout on the day we were leaving as we weren’t getting picked up till 7pm and again, I had a baby who would need to sleep, be changed, have bottles prepared etc. They let us have our room for an extra 2 hours (12-2pm) but even when we’d left at 7pm, no one was checked into my room so we definitely could’ve stayed in the room for longer and would’ve happily paid. It’s nothing to do with the room needing to be cleaned either, it was done within an hour while we sat round the pool. The food was the biggest disappointment for me - I had breakfast twice out of the 10 days and we ate out every single night. The food tasted like it had been sat there for so long, everything we had at lunch was often there for dinner as well. The only thing I enjoyed were the chocolate eclairs - 10/10, wish I could’ve had them every day. Male reception staff also need some work on their customer service skills, very rude and unhelpful.

vähemmän