The Westin Los Cabos Resort Villas - Baja Point

“Baja Point fantastic 32 unit boutique resort.”

We stayed at Baja Point, not the Westin. They are next too each other, but Baja Point is a small 32 unit boutique resort. 2 and 3 bedroom units. Fantastic staff, service and views.

“Lovely Resort”

The rooms have updated accommodations and are very clean. The grounds are well kept. The ocean views are beautiful from the beach and pools. The staff is helpful and friendly. The downside: the food is decent. The balcony’s are very tiny and the taxis are extremely expensive into Cabo and San … lisää

The rooms have updated accommodations and are very clean. The grounds are well kept. The ocean views are beautiful from the beach and pools. The staff is helpful and friendly. The downside: the food is decent. The balcony’s are very tiny and the taxis are extremely expensive into Cabo and San Jose

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“Missed Expectations”

Things I wish I’d known about the Westin Baja Point: 1. The only restaurant on the property is not kid-friendly. This is a Westin Vacation Club supposedly intended for families. Twice we were told “this really is not a place for small kids.” We only went back a second time because the front desk a… lisää

Things I wish I’d known about the Westin Baja Point: 1. The only restaurant on the property is not kid-friendly. This is a Westin Vacation Club supposedly intended for families. Twice we were told “this really is not a place for small kids.” We only went back a second time because the front desk and concierge had told us that of course they would accommodate kids. One of many times when the message we heard from one staff member was completely different from another. After the second time we were turned away, I told the front desk that we were frustrated. I got a call later that night from a “supervisor” who did not ask me to explain the situation but rather informed me that he’d already talked to the restaurant manager and he was certain he was only “informing” us of the coursed menu so that we knew it would take longer for us to eat. First, the worst example of customer service - if you’re going to call a customer, start by asking them what went wrong, not telling them why you’re right. Second, the concern of the length of dinner was ridiculous. We returned from eating at the Westin next door at the same time as the family (older kids) in front of us at the hostess stand exited the restaurant. Our meal took the same amount of time. 2. This place is difficult to get around and not stroller friendly. We had to take two elevators and then park our stroller at the end of our building, about 50 yards from our front door and haul our kids and all things up and then down flights of stairs. Even better, on the last day, our stroller was gone from where we’d parked it. Spent the last morning speaking to security, housekeeping, etc and preparing to go to the airport without a stroller. They called a couple hours later and had “found it in another building.” No apology, no further explanation, just returned the stroller and walked away. 3. We had a three bedroom unit. Unclear if this was only true for our unit or is true for all 3 bedrooms, but in order to have access between the rooms, we had to keep doors opened into the center foyer the entire time. If we did not, they would close and lock and we'd have to go outside to gain access again. As you can imagine, this means walking very carefully in and out of the room to avoid hitting yourself in the head with an open door. 4. Servers in the restaurants where we did eat (at the Westin) and at the pool were very polite and accommodating, but be prepared to wait. Most meals took 90 mins plus which is a long time with small kids. Pool orders took 40 min to an hour. 5. Owners are treated VERY differently from non-owners. They have an entire pool that is owners-only - one of two pools onsite. I've seen special seating for owners at other Westin properties, but an entire pool with many more attendants is a first. On the plus side, the whirlpool on the deck is a nice addition especially for our kids, and the view from the deck is directly overlooking the ocean and gorgeous. Thank goodness for the Westin next door as we would not have had anywhere to eat without it. Their pool is also very nice and right on the beach, with a pool bar in the adults only pool. They had cute pool aerobics and games for the kids on Easter. All in all, I suppose we got what we paid for. This resort cost substantially less than other Westin Vacation Clubs we've visited in the US and substantially less than an of the luxury resorts nearby (The 5-star One and Only Palmilla is about 10 mins away and ironically was more than happy to welcome our kids to dinners at their restaurants). I only wish I'd known of these things prior to visiting as it would have led me to reconsider.

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