Royal Solaris Los Cabos - All Inclusive Resort

“Great experience, knowledgeable instructor”

Great class, the instructor was very knowledgeable and kind. I would recommend this class to beginners that want to work on core

“Return Members due to amazing Staff”

We have been members for 3 years and haven't been back since Dec. Of 2022. 1st off the Staff is what makes this Resort amazing. Your greeted by amazing Bell Hops like Omar, Alberto, German, Alvin they take care of you and your luggage from the get-go. The Guest Services staff such as Jair(Dr.J) F... lisää

We have been members for 3 years and haven't been back since Dec. Of 2022. 1st off the Staff is what makes this Resort amazing. Your greeted by amazing Bell Hops like Omar, Alberto, German, Alvin they take care of you and your luggage from the get-go. The Guest Services staff such as Jair(Dr.J) Francisco, Neymar are super friendly and Helpful. Premier Member Concierge Ceasar & Eduardo were Great. Osmar Vera members front desk check-in Representative was very friendly and very helpful. The Food Servers and Busses like Axel, Urel, Martin, Matias, Cluida(Omelete extraordinaire) provided amazing customer service. Room service employees such as Ricardo(Water Boy) and House keeper Isabel were Great. Now the only Bad thing we can say about this visit is, They took Marco Pollo restaurant down to only one menu they use to have 4. And they did away with the dress code. This use to because A elegant dress nicely dinner venue, The breakfast selection at Rosemarinus(members only breakfast venue) has been reduced no more Menudo, Guacamole, Hollandaise sauce, skimpy selection on Danish ect. They have a new Hotel Manger and not sure if his focus is on food cost only but they have gotten rid of a lot of liked foods that members and return guests miss. Pass the word on to the top of management at Royal Solaris. The staff take great pride in customer service and it shows. The Thompson's

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“Enjoyable 2 week vacation”

Spoiler alert... we are members so we use Solaris resorts often. This was our 2nd trip to Cabo and it fared better than our initial trip but it still left room for improvement. Started off with our guests being assigned a room that did not meet our expectations or what we were informed at time of... lisää

Spoiler alert... we are members so we use Solaris resorts often. This was our 2nd trip to Cabo and it fared better than our initial trip but it still left room for improvement. Started off with our guests being assigned a room that did not meet our expectations or what we were informed at time of booking. Fortunately our friends (in laws) took less notice of it than we did. Still a disappointing start to our vacation. Another disappointment was 2 errors in bookings made by Sol Ha (travel agency) which is the first time we have ever experienced that kind of problem with them. The resort has attractive grounds and various dining options for an all-inclusive. Food was better this trip but in a couple of cases one of our party had to return their meal and request a different dish which was not a problem. In particular we enjoyed the 3 menu's at Zai and a couple of great meals at Marco Polo. Breakfast at either Cafe Solaris or Rosmarinus was likely the most consistent and satisfying meal of the day. A la carte restaurants much preferred over the evening buffet offerings. All in all no one went hungry or thirsty during our 2 week stay. It was relaxing, warm and welcoming. Took 2 tours which were both interesting and enjoyed (Pirates sunset cruise & Todos Santos). Lobby bar area sadly underutilized for the most part but the Premier Lounge was a nice place to enjoy a beverage and conversations. Entertainment was very good but acoustics in the theatre was not great. Entertainment staff did their best to keep the pool crowd active throughout the day. Rooms were kept clean but some room for improvement with the level of service by housekeeping. Pools are one of the big pluses here. Pool bar staff and waiters were great. Foam Party was a lot of fun. Overall an enjoyable vacation with a partial eclipse of the sun and whale sightings for added excitement. Kudo's to a number of staff including Jonathan (Cafe Solaris), Martin (Rosmarinus), the Capitan at Marco Polo; Estaban (Zai), and Socorro & Tamayo at the Premier Lounge.

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“Not a great value for the price”

We reserved a premier ocean view room for our stay but the first night the hotel was overbooked so we were put in a small room with two double beds and a narrow balcony, facing a large palm tree (pictured) Marisol tried to be helpful while we waited for manager Ernesto. No luck moving until the n... lisää

We reserved a premier ocean view room for our stay but the first night the hotel was overbooked so we were put in a small room with two double beds and a narrow balcony, facing a large palm tree (pictured) Marisol tried to be helpful while we waited for manager Ernesto. No luck moving until the next afternoon. No apology. Jacuzzi is fed by hot water with a few jets but still awesome. Don’t miss the flaming Mexican tequila coffee concoction prepared at your table at Panchos. GREAT friendly waiters and other servers at restaurants on the property! No king size comforter or blankets. So added blankets from closet to bed. Make reservations for dinner because food is a cut above the buffet and restaurants are beautiful and quiet. The resort yet seems to want to keep the restaurants below capacity so more all inclusive guests use the buffet. Perseverance is key on the reservation web page. Flashing disco light stays lit and crisscrossing the outdoor pool area from inside lobby karaoke set up until 2 am. But why? Shower doesn’t drain in the premier ocean room. The gym was the place resort staff gathered late morning to chat each day I went, despite guests trying to exercise in peace and just enjoy music playing. Got scarily locked out on the 5th floor balcony of our room at ten pm one night because latch was old and loose on glass door so it would drop on its own when the door was closed we learned the hard way. Only then was it fixed, after manager Ernesto took 20 minutes to free us, laughing at us as he finally got there, for the door locking behind us. Again no apologies from management afterwards. Airport shuttle that was part of our hotel package left 30 minutes early without us, even with reservation confirmation night before. It is a very pretty property and beach but needs an overhaul in on site management. Would be good if they spent less on electric lights and more on a great hotel manager or two.

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