Hotel Riu Emerald Bay - All Inclusive

“Beautiful resort, great staff and service”

Pros: beautiful resort. Restaurants had good variety/choices. Resort was very clean. Lots of space to lay on beach/pool. Waterpark is great for the kids. Lots of fun. Cons: not able to book a la carte as they were filled quite quickly. Need better signage around resort to navigate. No bell boy w... lisää

Pros: beautiful resort. Restaurants had good variety/choices. Resort was very clean. Lots of space to lay on beach/pool. Waterpark is great for the kids. Lots of fun. Cons: not able to book a la carte as they were filled quite quickly. Need better signage around resort to navigate. No bell boy when checking in. No English channels on TV except for one sport and one news channel. Resort is quite far from malecón but bus was close by and only 13 pesos. Very safe to travel off property. Overall I would go again as the pros outweigh the cons.

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“Lovely Hotel”

Hotel is beautiful, immaculately clean and has a superb beach front location. Staff work hard and most were very friendly. The only miserable one seemed to have the easiest job of just handing out the towels. Maybe he was having a bad week or something? Room has fridge with beverages but you had... lisää

Hotel is beautiful, immaculately clean and has a superb beach front location. Staff work hard and most were very friendly. The only miserable one seemed to have the easiest job of just handing out the towels. Maybe he was having a bad week or something? Room has fridge with beverages but you had to ask for it to be re-filled. In house literature stated filled every 2 days, reception told me should be filled every day, then when I checked again said you had to phone reception and ask. Queues at reception were dis-organized. 4 lines, so like most Brits I queued behind the people already there for 10 mins while others strolled to the vacant lanes and were dealt with immediately. Poor organisation in my opinion. Other than this though reception was always friendly and helpful! Food was a bit repetitive but was good most nights and very good a few nights. We stayed 2 weeks for the Solar Eclipse and thoroughly enjoyed our stay! Only reason not 5 star rating was the mess around with the drinks and the farce of the reception queueing system.

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“TYPICAL AVERAGE RIU”

Will be back next year, Get rid of Banda You need a RIU palace in Mazatlan Food was just ok. Room was clean and bed comfortable

“Our experience with Riu Emerald Bay”

The outside of the resort is amazing. Well kept . We stayed in the highrise , which was a bit outdated and could have used some touch ups. Either than that the rooms were very clean. The service in all restaurants was amazing. Our favorite waiter was Ramone. Very attentive and a very hard worker,... lisää

The outside of the resort is amazing. Well kept . We stayed in the highrise , which was a bit outdated and could have used some touch ups. Either than that the rooms were very clean. The service in all restaurants was amazing. Our favorite waiter was Ramone. Very attentive and a very hard worker, and friendly. We would definely stay there again

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