Meliá Casa Maya - Cancún - All Inclusive

“Fantastic Hotel”

We just spent a 2 week family holiday in Melia Casa Maya Cancún. The hotel is a great size, it’s comfortable for everyone, it never felt crowded. Service was fantastic throughout: from the bars, the restaurants, the beach and pool drinks service as well as the kids club, waterpark and daily enter… lisää

We just spent a 2 week family holiday in Melia Casa Maya Cancún. The hotel is a great size, it’s comfortable for everyone, it never felt crowded. Service was fantastic throughout: from the bars, the restaurants, the beach and pool drinks service as well as the kids club, waterpark and daily entertainments programs. It’s very clean and well organized in all areas. I would highly recommend staying here. If there was anything to improve at all it would be having more Mexican food options and less western food options. The food was good quality, I personally would just prefer to eat local food when I’m on holiday rather than food I can eat at home. (Meat, Steamed Veg and Potatoes/Rice) I would also have loved to see a smoothie bar here. I love it in other hotels and I think that was the only thing missing from this one that I would have liked to have seen.

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“Great staff and great resort”

The entertainment staff were awesome! Tons of energy and we had a great time participating in all the games!

“Melia Casa Maya”

Elias, Christopher and Shary were amazing!! So entertaining and Christopher was a great chef!!! So amazing! 5 star

“Chilled out experience”

We had an overall great experience at the hotel. We found the Grill Restaurant to be very busy and chaotic compared to the other two which limited the choice and after twelve nights it did start to get repetitive, saying this the food we had was served very quickly and the staff in all restauran… lisää

We had an overall great experience at the hotel. We found the Grill Restaurant to be very busy and chaotic compared to the other two which limited the choice and after twelve nights it did start to get repetitive, saying this the food we had was served very quickly and the staff in all restaurants were exceptional and vey attentive. We had a The Level Sea View Suite which was massive and a great space, the original one we were given didn’t have a balcony, however, this was resolved on our first night and reception staff worked to make sure we were happy. The concierge team were brilliant and we were able to secure dinner reservations where we wanted to. The pool staff were incredible! Huge shoutout to Rodi and Ivan, the pool concierges, who made our visit seamless and enjoyable. From remembering our names to helping with loungers, drinks, and food, their service was outstanding. The Level had a room where you could go between 12-5.00pm, this was so under utilised and needs to be promoted a bit more and have a bit more atmosphere, We went a few times to lunch, the whole time we were there it was just us two, no music, atmosphere or anything and felt more people would use this if it was open longer maybe. No alcoholic drinks and a small Buffett. The Level Concierge were very helpful, shout out to Patti and Isa who were at hand to help with anything we needed, such was meal reservations and late check out. The entertainment team worked their socks off too and there was always something going on for everyone to participate in if you wanted to. Beach was lovely and clean as was the hotel, no litter or mess anywhere and the staff took pride in their work and were always cheerful As I said at the beginning, overall our visit was a great one and we are pleased we chose to stay here.

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