Waldorf Astoria Riviera Maya

“A peaceful and delicious escape”

I had a wonderful experience at this hotel. It is calm and beautiful, an ideal place to rest and relax. The food was outstanding, with unique dishes full of flavor. Honestly, I would return just for the dining experience alone. The service was exceptional and truly matched the hotel’s category. I … lisää

I had a wonderful experience at this hotel. It is calm and beautiful, an ideal place to rest and relax. The food was outstanding, with unique dishes full of flavor. Honestly, I would return just for the dining experience alone. The service was exceptional and truly matched the hotel’s category. I especially want to highlight Fanny and Juan, who were always kind and precise in their communication. Their professionalism made my stay even more enjoyable. During my visit, the beach was not at its best, so I couldn’t swim. It would be great to have efficient transportation or another option to reach a better beach area. Even so, my overall stay was very pleasant, and I left with great memories.

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“Outstanding hotel”

A great experience good food personnel very attentive breakfast fast à la carte very good. A special thanks to Luis from the swimming pool. Outstanding

“Outstanding employees”

The hotel itself was very nice. The employees were even more impressive! Two in particular that need recognition are Karla that works in restaurant. She was so nice to us and others definitely a people person! Jorge Cumi from Bell team was outstanding as well! We will definitely return.

“⭐⭐⭐⭐⭐ A Masterclass in Luxury, Leadership, and Love at the Waldorf Astoria Riviera Maya”

From the moment we arrived at the Waldorf Astoria Riviera Maya, it was clear that this was not just a stay… it was an experience curated with intention, excellence, and heart. Let me start at the top. Leadership matters. And under the extraordinary guidance of General Manager Nazaret Carbonari, it… lisää

From the moment we arrived at the Waldorf Astoria Riviera Maya, it was clear that this was not just a stay… it was an experience curated with intention, excellence, and heart. Let me start at the top. Leadership matters. And under the extraordinary guidance of General Manager Nazaret Carbonari, it shows in every single detail. There is a reason she is consistently regarded as one of the very best in the business. Excellence flows from the top, and her standard is unmistakable. And then… the people. Ana Salazar, Guest Experience Manager, set the tone for what can only be described as a flawless stay. Every detail was anticipated. Every request handled with grace. Every moment intentional. Patricia from the concierge team went above and beyond in a way that truly touched our hearts. Walking into a suite beautifully decorated with birthday and anniversary love was not just a surprise… it was a moment. She, along with her colleague Caesar, made sure that every single day felt special, personal, and unforgettable. Brando and his pool and beach team? They redefined “fun in the sun.” Their energy, attentiveness, and impeccable service elevated every moment by the water into something truly extraordinary. And the food… oh, the food. Breakfast at Chaya was decadent, abundant, and beautifully presented each morning. Lunch at Ja’o delivered what I will confidently call the best grilled fish tacos in the world. And dinner at the open-flame seafood restaurant Malpeque? An absolute showstopper. The fresh catch of the day, expertly prepared over open fire as we dined beside the largest fire pit I’ve ever seen, was an experience all its own. And that homemade habanero sauce? 🔥 I savored every single flame. But what truly makes this property shine is the consistency. The housekeepers, the servers, and every behind-the-scenes team member continue to uphold the unmistakable standard of Waldorf Astoria luxury. Warm. Polished. Effortless. This was more than a birthday and anniversary celebration. It was a reminder of what hospitality looks like when it is done right. We arrived as guests. We left feeling celebrated. And when excellence meets intention at this level… it doesn’t just impress you, it stays with you.

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