Aloft Playa Del Carmen

“Another great stay”

This is our go to hotel in Playa. Our third year staying here. We love the location,. Just off the main street (5th) and there is a supermarket just downstairs. The two rooftop pools are a huge plus. Breakfast is wonderful each morning. Santiago is always attentive with coffee and to take our omele… lisää

This is our go to hotel in Playa. Our third year staying here. We love the location,. Just off the main street (5th) and there is a supermarket just downstairs. The two rooftop pools are a huge plus. Breakfast is wonderful each morning. Santiago is always attentive with coffee and to take our omelet order. Great housekeeping this stay. Abraham was very pleasant, professional and attentive. If you are a Marriott fan and want to stay "in town" instead of a remote beach in Riviera Maya, this is the spot for you.

vähemmän

“Great value for money but……”

Just a week. B & B basis.Positives-central position,great supermarket below the hotel,free safe,free bottle of water a day,great pool areas on the roof,king sized bed and great walk in shower,free coffee machine and small fridge in room,both breakfast and pool areas open until 11pm at night. Negati… lisää

Just a week. B & B basis.Positives-central position,great supermarket below the hotel,free safe,free bottle of water a day,great pool areas on the roof,king sized bed and great walk in shower,free coffee machine and small fridge in room,both breakfast and pool areas open until 11pm at night. Negatives-Bacon at breakfast extra (5 greasy slices only) !,no shaving mirror in bathroom (although hairdryer provided) ,no wardrobe-You hang your clothes on a small rail with 6 coat hangers only,beach towels $25 per week deposit (refunded when leaving),balcony chairs very uncomfortable!. No smoking anywhere on site.If you do smoke outside areas of local bars only.

vähemmän

“Amazing location and services”

I'm on my 8th night at this property and I have 1 more night before going back home. The hotel is very well located, 3 blocks from the beach, 1 block from famous 5th Avenue and has grocery store and restaurants within the same plaza building. My room was one of the splash suites, I really enjoyed i… lisää

I'm on my 8th night at this property and I have 1 more night before going back home. The hotel is very well located, 3 blocks from the beach, 1 block from famous 5th Avenue and has grocery store and restaurants within the same plaza building. My room was one of the splash suites, I really enjoyed it. The staffs are amazing, from Ana at the breakfast buffet, to Marcelo at the pool bar and Abraham my room attendant, everyone was welcoming and I had an amazing time. Thank you for making my vacation so memorable!

vähemmän

“Great Location, Worst Service”

Service here is basically non-existent. The amenities themselves are good, the location is excellent, and the neighborhood is beautiful. Having a supermarket right downstairs is also very convenient That said, the service really brings this place down. We called for towels the night before and aga… lisää

Service here is basically non-existent. The amenities themselves are good, the location is excellent, and the neighborhood is beautiful. Having a supermarket right downstairs is also very convenient That said, the service really brings this place down. We called for towels the night before and again the next morning — both times we were told they’d be delivered, but nobody ever showed up. We kept calling reception, guest services, concierge, even room service, and the phones just went unanswered. Great physical location and setup overall, but the service is hands down the worst we’ve experienced. We also had bugs in our welcome drinks from the hotel.

vähemmän