We Hotel Puerto Morelos

“Disappointing hotel.”

This our last night of 10 staying here, we had one of the penthouses ( sounds fancy, but it isn’t), we were just below the roof top bar and the noise echoes through the corridors, thankfully it doesn’t open until about 3/4pm and is closed by about 10 so we are normally out and about. The room is bi… lisää

This our last night of 10 staying here, we had one of the penthouses ( sounds fancy, but it isn’t), we were just below the roof top bar and the noise echoes through the corridors, thankfully it doesn’t open until about 3/4pm and is closed by about 10 so we are normally out and about. The room is big with a big bed which is comfy, that is about all that is in the room, no chairs no tea or coffee making facilities (that is in the lobby and makes the worst coffee you could Imagine, on some days you get juice in the lobby, these drinks are served in styrofoam cups (nice touch!!!) there are pastries in a plastic container that look like they have been there for days). We asked about breakfast as when we booked we were led to believe that breakfast was included, we were directed to the meagre offerings on the table in reception. Luckily there are a couple of really good cafes in walking distance. Anyway back to the room, no chairs or dressing table, the water pressure like others have mentioned is awful, luckily I have very little hair to wash but my wife really struggled to rinse hers thoroughly. We had a patio which was nice, there was an outdoor bath tub which would have been good but the plug did not fit. There were no glasses in the room (we bought a couple of cheap ones from the supermarket. The bars around did play loud music until about midnight, luckily we had a tv so we could drown out the sound if we got back early, ear plugs were needed every night if we wanted to sleep earlier The staff in reception are all young and we found they had no real knowledge of the hospitality industry and were not able to address any of the issues we had. We didn’t see a management figure around the whole time we were there. We had a great time in Puerto Morelos despite the hotel falling far short of our expectations. I would imagine this review will get an AI generated response like others saying the issues. Will be addressed but nothing will happen as other reviewers have mentioned some of the things we have already and nothing had changed.

vähemmän