Cozumel Palace - All Inclusive

“Why we keep coming back to Cozumel Palace.”

We just returned from another wonderful stay, and this resort continues to be one of our favorite places to unwind. The boutique size, beautiful renovations, and consistently amazing staff make it feel like a home away from home. 🌴 What We Loved The grounds are gorgeous and so well maintained. Eve… lisää

We just returned from another wonderful stay, and this resort continues to be one of our favorite places to unwind. The boutique size, beautiful renovations, and consistently amazing staff make it feel like a home away from home. 🌴 What We Loved The grounds are gorgeous and so well maintained. Everything is easy to get to, which is one of the perks of staying at a smaller, boutique-style property. The pool is constantly cleaned, and while it’s definitely a family-friendly environment with lots of kids during the day, it never felt chaotic. We also really appreciated the easy ocean access from the dock and the free non‑motorized water sports — snorkeling gear, paddleboards, kayaks — all great touches. Our room was fantastic and we love the modern-style renovations. Spacious, modern, spotless, and every single one has an ocean view, which is such a treat. Housekeeping was excellent throughout our stay, and the nightly turn‑down service with chocolates and soft lighting is one of those small details that makes a big difference. Dining is always a highlight here. Momo is consistently great, Bugambilias was excellent, and Turquesa was delicious. Flamingos is a fun lunch spot by the pool — and yes, please bring back the Cuban sandwich! The breakfast buffet is also outstanding. The entertainment staff deserves a shoutout. Even though we don’t have kids, Maria’s energy at the pool was infectious, and Charlie, Fernando, and the rest of the team kept everyone entertained day and night. And truly, the staff is the number one reason we keep coming back. The lobby bar team — Reyes, Jairo, Javier, Jorge, Rodri, Rodrigo, and David — remembered us immediately, knew our drink orders morning and night, and made every interaction fun. Poolside and restaurant servers Gabriel, Alan, Perla, and Paul were wonderful. Laura and Antonio made our anniversary dinner special. Victoria and Mime gave incredible massages (we booked them twice). Enrique at Bugambilias, Silvia hosting in the evenings, Martha with her warm hugs, and Joel and Betsabe somehow managing to be everywhere at once — all amazing. And a very special thank you to Jose in Public Relations, who noticed when I was cold in the lobby and brought me a towel, and later brought ice for my husband’s foot injury. He is truly exceptional. ⚠️ What Could Be Improved A few small things could make the experience even better: If pool volleyball is designated for ages 13+, younger kids shouldn’t be allowed to join. It made the game less fun for adults. Flamingos Grill had inconsistent steaks — one night excellent, the next two nights tough and not even the same cut. The apple cobbler also needed peeled apples and more cooking time. Opening the Flamingos buffet lunch at noon instead of 12:30 would be great, or adding more options to the pool menu. Pizzas were slow most days, and sometimes we wanted to eat earlier. ⭐ Overall Even with a few minor issues, this resort continues to deliver a wonderful experience. The beautiful grounds, great food, ocean access, and especially the incredible staff keep us coming back year after year. It’s a place that feels genuinely welcoming, and we’re already looking forward to our next visit.

vähemmän

“Carnitas is the best💕”

Carnita was very nice and pleasant! She worked hard in the Mexican Restaurant and did everything to make us happy!😊 10000000/10 % recommend!❤️ We love you Carnita!😘

“Bugambiglias restaurant in Cozumel Palace”

Carnita is the best waitress we had so far at Cozumel Palace!!!! Big thanks for her service and hospitality!!! Also about food it was excellent!!!

“Excellent!”

Excellent food, excellent service, excellent experience. The chef made special meals for my kids every night and they are so friendly and accommodating and the food is delicious. Our experiences here could not be better!