Secrets Tulum Resort & Beach Club - Adults Only

“13 Night Amazing Trip and Stay”

Travelled with a group of friends mid April for 13 night stay. Prior to arrival I was concerned about the location and not being a beach side location and also being in a jungle location with accessibility and issues with number of potential mosquitos. However, after arriving late on a Tuesday even… lisää

Travelled with a group of friends mid April for 13 night stay. Prior to arrival I was concerned about the location and not being a beach side location and also being in a jungle location with accessibility and issues with number of potential mosquitos. However, after arriving late on a Tuesday evening and waking up next morning to explore the hotel fully we were very surprised to discover what a great hotel we had booked. The staff are amazing and all so polite and helpful and all go the extra mile to make the stay great, the pools are amazing and getting sun beds were never a problem any time of day, the free 30 minute complementary shuttle buses to the beach club were always available and could always get there and back with no issues and the beach club was great, mainly because of location, lovely beach and the drinks and food quality was very high. Yes there was some sargassum sea weed as expected this time of year, but they were constantly clearing it and making the water accessible and once in the sea was great and so warm and refreshing. We went to the beach most other every day in between pool days and excursions. The hotel has loads to do all day and drinks and food plentiful. Gym was well kitted out and went a few times each week. Food- the buffet breakfast was exceptional and choice and variation plentiful, fresh juices, egg stations and pastries. Lunch had several options and locations and dinner had normally 6 or 7 speciality restaurants available , the French, Italian and Asian ones particularly very good. Only bas experience was the Steak house, lots of mosquitos in the trees and bushes and steaks arrived luke warm at best but this didn't spoil the holiday at all. Special recognition to Luis - our concierge, he was exceptional and brilliant and Eric the pool side waiter/bar man. But everyone else was great as well and cannot say we found one person who disappointed us during the two weeks. Access to the nearby Tulum town was just five minutes away - but do your home work on taxi costs, we spoke to another couple who paid $50 for a one-way journey lasting 5 minutes and few kilometres. We paid (depending on time of day or night) between $8 and $15 per journey and always haggle and agree the price before you get in the cab. Entertainment at the hotel was good some nights and the Mayan night and silent discos really good fun especially after a few cocktails but some nights not a lot was going on and a bit quiet. The bedrooms are great, good TV and channels and huge space and very comfortable. Showers and bathrooms are amazing. And last few, yes its close to a jungle but the mosquitos generally were not a problem - yes had a few bites but nothing like we expected and after a few days either we had too much tequila in our blood from the cocktails but stopped applying repellent and creams and has hardly any new bites. Will definitely be going back and loved the hotel and staff. Amazing time

vähemmän

“A different kind of Secrets”

We had a great time at Secrets Tulum! We have traveled to several resorts within the Secrets family, and this one was truly unique compared to the others with its jungle vibe. This resort had so many pools so it never felt crowded at all. With the resorts layout it felt extremely serene and relaxin… lisää

We had a great time at Secrets Tulum! We have traveled to several resorts within the Secrets family, and this one was truly unique compared to the others with its jungle vibe. This resort had so many pools so it never felt crowded at all. With the resorts layout it felt extremely serene and relaxing. Bluewater Grill was the standout restaurant for me. Good food and a cool vibe! Our personal butler Martin was AMAZING throughout the entire trip - super responsive and helpful with any and everything!

vähemmän

“Secrets Tulum Resort & Beach Club”

We decided to spend our Honeymoon at the Secrets Tulum Resort. We really loved our experience there! I would say the staff are all excellent! We had Luis as our concierge and he was fantastic. I actually enjoyed that the resort was not right on the beach because on some days, the pools were empty! … lisää

We decided to spend our Honeymoon at the Secrets Tulum Resort. We really loved our experience there! I would say the staff are all excellent! We had Luis as our concierge and he was fantastic. I actually enjoyed that the resort was not right on the beach because on some days, the pools were empty! My husband and I were able to get chairs right by the pool. The beach club is really nice as well! Everything felt super safe and very clean. One reason I would not give it 5 stars is because I felt that food quality could be improved. It was fine, but nothing fabulous. Our favorite restaurant was Jazmine. Another reason I would not give 5 stars, is because of being bombarded by sales pitches the minute you arrive. Be warned that upon arrival and check-in, you will be approach by the "VIP" experience representatives. Do not agree to anything they offer! My husband and I were running on no sleep, a full day of travel, carrying all our bags, and trying to check-in when we accidently agreed to a brunch at another Secrets location up the street. When we arrived for "brunch," it was merely breakfast at their buffet while we had to sit through a 90 minute presentation where they pressure you into joining the Hyatt rewards club. They will try really hard to get you to sign up and then dismiss you when you do not want to handover thousands of dollars. Just say no thanks! Overall, we loved our stay and would definitely come back again in the future!

vähemmän