The Sens Tulum Riviera by Oasis

“Awesome resort!”

We had a fantastic time at this resort! From the minute we arrived until we left, we were treated with much regard, kindness and helpfulness by all the staff there. Shout out to Evelyn (I’m bad with names, but I’m pretty sure that’s her name) at the reception desk - so helpful and pleasant, as we… lisää

We had a fantastic time at this resort! From the minute we arrived until we left, we were treated with much regard, kindness and helpfulness by all the staff there. Shout out to Evelyn (I’m bad with names, but I’m pretty sure that’s her name) at the reception desk - so helpful and pleasant, as we’re all of the reception staff! Loved being served every day by Juan at the beach bar - check out the mango margarita - delicious! The restaurants were fantastic! My only complaint was I didn’t discover the Japanese restaurant until the last night - amazing! All of the wait staff were attentive, polite and hard working. Shout out to Victor and Rose at the restaurant reception desk. No reservations required for these restaurants and very little to no wait times to get in the a la carte. The buffet was also very good morning, noon and night. Don’t forget to tip these amazing hard working people. The beach was beautiful every day - the last 2 days lots of seaweed came in - it was too overwhelming for the maintenance staff to deal with. The public washrooms were always clean - which I am sure is quite the fear given the amount of people in and out of them all day!We loved our room - so spacious and roomy! The swim up pool at the end of our patio was the icing on the cake! We plan on returning next year.

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“Moderate to average”

The Grand Oasis deserves it's 3.5 star rating. There are so many things that are good and so many things that could be better. First the location, it's fairly isolated, Tulum is the nearest town of size and is 23 km away. Its not much of a town but lots of trinket shops, bars etc. Getting there b… lisää

The Grand Oasis deserves it's 3.5 star rating. There are so many things that are good and so many things that could be better. First the location, it's fairly isolated, Tulum is the nearest town of size and is 23 km away. Its not much of a town but lots of trinket shops, bars etc. Getting there by taxi is expensive but the Collectivo bus system works great. Excellent value for 3.00usd but you have a 10 minute walk to the highway, then cross (carefully) and flag down a bus when it comes along, usually within 10 minutes. it can be crowded, especially coming back. The hotel is pretty cool, nice pools, lots of mature vegetation, palms, ferns etc, lots of shady areas. However it can be confusing to get around in, lots of sharp rights and lefts just to get to the room units. The unit we were in is 3 story, one set of stairs in the middle, no elevator. There are plenty of complaints about this, from older people especially. If you're on the 3 floor, as we were, those stairs are a bear. I'd like to say the service for the rooms was great, but it was not. We had to complain at the desk to get our room made up after not done for two days. Our room itself was excellent, very good AC, a spacious, well shaded balcony, everything worked as it should and the one issue we had with the sliding doors was quickly addressed. Staff in general were friendly and helpful however, while Mexico is a Spanish speaking country in a resort setting like this good communication in English is expected and unfortunately was not always present. Food provisions were alright for the most part but the restaurants tended to have wait times of .5 hour or more at common meal times. Restaurants were closed on rotating bases night to night. Waits were shorter at the buffet but quality there, while acceptable, left a little to be desired, time to time. All in all I think 3.5 stars is about right.

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