Wyndham Tulum

“Beautiful resort … will be great when finished.”

The hotel is beautiful. The check-in process was quick and painless. We were upgraded to “Honeymoon Suite” which included a rooftop sun deck with a private dipping pool. Especially helpful was bellman, Lino Catzin. In addition to pushing our luggage and taking us to our suite, he helped us get a … lisää

The hotel is beautiful. The check-in process was quick and painless. We were upgraded to “Honeymoon Suite” which included a rooftop sun deck with a private dipping pool. Especially helpful was bellman, Lino Catzin. In addition to pushing our luggage and taking us to our suite, he helped us get a taxi for a trip to the Taqueria Honario on Sunday. He was very helpful with info on the area and prompt getting bags to our room, always pleasant & helpful with a warm greeting whenever he spotted us over our week’s stay. The Wyndham Tulum resort is a year old & beautiful! Amenities are great, grounds in pristine condition, pools huge & clean. We visited in mid January but it was quite empty. It seems it is still being finished. Although our suite was quite beautiful, there was no kitchen equipment, towel, dishes other than a couple of glasses & coffee cups. The Restaurant staff is all friendly, speak English, and are very prompt with service. We experienced excellent service from our server Alvero Noh who remembered our cocktail orders as well as names! The Restaurant has a nice menu with options to satisfy most people. The food was very good and nicely presented. Main issue was that often the choices you want they never have. That was disappointing and they should take them off the menu. The restaurant needs most improvement in time to table. One night we were 2 of 10 diners and our appetizers ( tapas plate & tuna carpaccio) both not needing to be cooked took almost 2 hrs to arrive! Quality good, speed to table - inexplicably slow! Rooms are large,clean and comfy. Most units have private plunge pools which we enjoyed. Areas needing improvement: -There should be at least mugs, utensils, glasses for 4 people. should provide at least paper towels to clean up small messes. -TV is very nice, but difficult to set up. Lots of trial & error. Should provide a “welcome” sheet with instructions to hook up to your own streaming service. -Internet is terrible! Easy to connect to, but it always says “No Internet Connection.” Very difficult to access flight info, check in online, get mail, etc. With some fine tuning Wyndham Tulum should be a spectacular 5 star resort to enjoy! It’s definitely one of the most luxurious Wyndham hotels we have ever stayed in! We will be back and look forward to the improvements they make.

vähemmän

“Very basic stay okay if you have transport”

The shower is rubbish. No water pressure. And it's cold. The rooms are really basic. Location is okay as long as you have transport. It's just not a very comfortable hotel and doesn't deserve the 4.7 on TripAdvisor.