Hotel Cristal Caldas

“Great location with friendly staff”

Great location. Friendly staff. Very clean. Good breakfast. Front desk staff are very helpful and quick to resolve issues. They help me to print covid test results. The breakfast has a good variety of dishes, fruits and drinks to choose from. All Covid precautions are in place.

“No AC right now”

Location good for transportation. Both train and bus station under 5 minute walk away. Room was ok, bed decent however a big thumbs down to the hotel for turning off their air conditioning, because of COVID. I stayed for 4 weeks throughout Portugal but no other hotel turned off the AC, yet they ... lisää

Location good for transportation. Both train and bus station under 5 minute walk away. Room was ok, bed decent however a big thumbs down to the hotel for turning off their air conditioning, because of COVID. I stayed for 4 weeks throughout Portugal but no other hotel turned off the AC, yet they are still advertising in room climate controlled air conditioning. If you get a room not on the street side, there is no street noise at all, as the pool is on this side. Breakfast is at 7:30 during the week but 7:00 on the weekend. Because I had an early morning bus, the front desk staff called the restaurant and asked them to open early so I could have a meal before the bus ride. Breakfast was good plus had bacon and eggs. Pool area is huge and has lounge chairs. Wifi worked well. Only negative was the AC been turned off yet they still charged me the same price

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“Short stay experience”

We stayed at this hotel for two nights as we were in town for a wedding. We werent expecting much from the hotel due to the low price, however it was an OK experience. Breakfast is very basic, continental breakfast was provided from 7:30-10am. The hotel is located in a great location within the... lisää

We stayed at this hotel for two nights as we were in town for a wedding. We werent expecting much from the hotel due to the low price, however it was an OK experience. Breakfast is very basic, continental breakfast was provided from 7:30-10am. The hotel is located in a great location within the town. The staff member we checked in with was very welcoming and spoke English which was helpful for us! The lobby of the hotel is very modern and bright. The room was quite old fashioned, we were given a room with two single beds pushed together which we didn’t mind, but we were expecting a double bed. My partner didn’t sleep very well on the bed as it was a bit uncomfortable. The room had a wardrobe. The bathroom had a bath. The toilet had a sign on which said it had been disinfected, but to my surprised there was a yellow drop of liquid on the toilet seat! I hoped it was just water from a previous flush but I cant be sure! So this did put me on edge to think what else may not have been cleaned properly!! I got my antibac wipes out and cleaned the toilet thoroughly! As we were going to a wedding the second day, my partner needed an iron. Unfortunately this hotel didn’t have one so he had to run to our friend, staying at another hotel to borrow his. This was an inconvenience. We left our room in a bit of a mess as we were in a rush after not being able to find an iron, so we asked for house keeping not to make the room or disturb. However once we returned to the room, to our surprise, house keeping had come.

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“Ok for 1 or 2 nights”

Positive: Super helpful staff. We got the 6th floor that had a nice view. There is a pool - saw people having fun there but didn't went there. Negative: No parking, mini-bar is empty (if you need water or so, you need to ask at the front-desk), room needs some reno (mattress is old, pillows are ... lisää

Positive: Super helpful staff. We got the 6th floor that had a nice view. There is a pool - saw people having fun there but didn't went there. Negative: No parking, mini-bar is empty (if you need water or so, you need to ask at the front-desk), room needs some reno (mattress is old, pillows are terrible, AC was broken), I found hair on the bed and bathroom, the sheets had stains. Breakfast is ok (despite the croissant was good!). It is a good hotel to stay one or two nights. note: after my stay I received an email encouraging me to post a POSITIVE review here or if I had a negative stay, to contact the hotel directly - something that I found too bad.

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