The Royal Sonesta San Juan

“Karaya Dining Experience”

We dined at Karaya and was swrved by Naomy O. Her customer service was the best I have experienced since dining at the resort. She was very attentive and a great communicator. She always came to the table with a positive attitude, genuine desire to take care of our needs. Her meal recommendations w… lisää

We dined at Karaya and was swrved by Naomy O. Her customer service was the best I have experienced since dining at the resort. She was very attentive and a great communicator. She always came to the table with a positive attitude, genuine desire to take care of our needs. Her meal recommendations were also great, loved the goat cheese crochets and the fried snapper. I hope to be able to experience more servers like Naomy who go above and beyond to make their customers feel comfortable and satisfied.

vähemmän

“5 päivää”

Palvelu muuten hyvää, respan naisista osa todella ylimielisiä,ja töykeitä. Aamiainen loistava. Huone siisti ja viihtyisä. Allasalue hieno ja ranta hieno, plussaa hyvät aurinkotuolit/ pedit. Kiva kokemus.

“Friendly staff & clean room right on the beach”

Every staff member we encountered was extremely polite and helpful. Rooms were cleaned with fresh towels daily, which is appreciated when you are on a beach. We used valet as parking seemed to be difficult in the area. Easy access to beach with towels and chairs available. Only gave 4 st… lisää

Every staff member we encountered was extremely polite and helpful. Rooms were cleaned with fresh towels daily, which is appreciated when you are on a beach. We used valet as parking seemed to be difficult in the area. Easy access to beach with towels and chairs available. Only gave 4 starts due to minor inconveniences such as a few outlets for charges not working and a few bathroom lights out. Nothing that would prevent us from returning or not recommending. We enjoyed our stay and would return!

vähemmän

“Please Fire Jaders, awful service !”

Jaders a long standing bartender needs anger management & a class on treating individuals with kindness. Our family went to Manati beach for the day and returned to the hotel at 1:30 pm. One of our family members was utilizing a wheelchair and at this time we only found one lounge chair near the … lisää

Jaders a long standing bartender needs anger management & a class on treating individuals with kindness. Our family went to Manati beach for the day and returned to the hotel at 1:30 pm. One of our family members was utilizing a wheelchair and at this time we only found one lounge chair near the bar where we sat down our day cooler from the beach. We advised security in the lobby that we were not going to eat anything from the cooler and our kids were dying to get in the pool. We were allowed to proceed. Our cooler had cherries and an octopus ceviche. We sat by the bar while the kids were in the pool (bellow us). When we sat down we placed a towel on a chair at the bar next to us. That’s when Jaders ( without greeting us) advised we could not “store our things” on the chair. I am Spanish speaking and his tone was disrespectful! I placed the things under me and proceeded to order smoothies for the kids and a drink with Aba( a very sweet bartender). Immediately you can tell that Jaders has a difficult personality, we overheard him using strong words with his staff. We brushed this off. 2 minutes passed by and he approached me and said no coolers are allowed by the pool. We began to explain that we were not eating or drinking anything. My father who stutters was attempting to explain himself and he didn’t have the human decency to allow him to finish his thought. We had ordered food and drinks at the bar ($90 tab) in the mater of 15 minutes. Jaders escalated the situation so much so that we became uncomfortable. He even had security come by ( VERY unnecessary) . We didn’t have any available seating for our wheelchair using family member and on top of that we felt unwelcome ( many dirty looks at us). We decided to close out and separate our family to order lunch at the beach front restaurant. Moral of the story…we will not be staying here again. This is my 5th time to the island and I have never received such rude and unwelcoming services. Special thanks to the front desk, Aba, and William!

vähemmän