Best Western Europe Hôtel

“Very good hotel”

Nice hotel with all facilities (gym included) and good quality of food and room/room service. The only shortcoming is that the waiters could not speak English (this is a pity all over France actually!).

“Not worth the 4 stars”

Room was conform all requirements But sadly, check in - breakfast/dinner area very chaotic Because of a football team that was staying there at the same time, other guests were offered VERY reduced choice of meals. The menu that was suggested on their digital information board in the room was als... lisää

Room was conform all requirements But sadly, check in - breakfast/dinner area very chaotic Because of a football team that was staying there at the same time, other guests were offered VERY reduced choice of meals. The menu that was suggested on their digital information board in the room was also not available for that reason.

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“It started like a five-star hotel, but....”

We were very well welcomed for check-in by Charline, who took the time to accompany us to our room. Let me tell you that I have not experienced that a lot in the past and I have been to many hotels in Europe (private and pro). So I was thinking "was a nice start !" The hotel is indeed a good one ... lisää

We were very well welcomed for check-in by Charline, who took the time to accompany us to our room. Let me tell you that I have not experienced that a lot in the past and I have been to many hotels in Europe (private and pro). So I was thinking "was a nice start !" The hotel is indeed a good one : excellent matresses (good sleep is so important when you are away from home !), staff is absolutely polite and friendly, restaurant seemed really good (but I can not confirm since we were always eating outside), building is not so noisy despite the location (I was quite worried because of the motorway nearby). The downside was the lack of follow-up : something was broken in the room and I flagged it straight away, we stayed one week and nothing happened, nothing at all... one week ! I flagged it again during check-out, but at that point it had become useless to me now... too bad... it's not normal. No hair-dryer in a 4-star room, really ? Italian shower might be designed to look modern and fancy, but the glass wall is too small --> what a mess, all the water flooding outside, you end up clean yourself during vacation. No soap holder, it just swims there... No coat rack at room entrance/wall :-( Only 8 clothes hangers for 2 people, that's not enough, sorry. Depending on the occupancy in the hotel, their private/safe parking is quickly overfull, and your car ends up staying outside. We asked if the the parking spots next to the hotel were OK (foreign plate, you just never know), YES was the answer. The next morning our 2 rear-view mirrors were pushed back but fortunetaly not broken, Well well good to know..... To put it in a nutshell, the hotel is really good but I believe that there is room for improvement in order to be rated as a real 4-star.

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