Banyan Tree Krabi

“Warm welcome”

I had dinner at the Naga Kitchen in Ban Yan tree with my husband and baby. We received such a warm welcome and the service was absolutely excellent. Saina made us feel so comfortable there (especially with the baby) which made our dining experience even more special. Highly recommended. We went the… lisää

I had dinner at the Naga Kitchen in Ban Yan tree with my husband and baby. We received such a warm welcome and the service was absolutely excellent. Saina made us feel so comfortable there (especially with the baby) which made our dining experience even more special. Highly recommended. We went there two times and we would definitely love to come back.

vähemmän

“A Superb hotel that totally lives up to its Five-star rating.”

We spent 11 days at the Banyan Tree after a week's sight seeing in Bangkok. We have stayed in many nice 5 start hotels over the years in many locations and the Banyan Tree ranks as one of the best. The facilities, the beach, the views and the food are all first class. But, as excellent as they all … lisää

We spent 11 days at the Banyan Tree after a week's sight seeing in Bangkok. We have stayed in many nice 5 start hotels over the years in many locations and the Banyan Tree ranks as one of the best. The facilities, the beach, the views and the food are all first class. But, as excellent as they all are, they are surpassed by the quality of the staff and service, which is exemplary. The people undoubtably make this place, nothing is too much trouble, menus can be changed, special requests granted, quickly and without fuss. There is an intuitiveness about the staff, who are warm, friendly and most welcoming. There are very few places would I re visit, as there are so many places to see globally, but the Banyan tree is one of them. Well done Pop (the General Manager) and a big thank you to your superb team, we thoroughly enjoyed our stay and we will return.

vähemmän

“A pleasant stay”

We had a great time - room was fabulous and clean. The staff were attentive to our needs, offering to assist whenever they could. We would visit again if possible.

“5-star hotel without dinner, but management fixed the problem”

I posted an unfavourable review yesterday because despite my booking 2 rooms at Banyan Tree Krabi, I was told there was no available space to have dinner at the hotel for the entirety of my stay. Which is ridiculous and unbecoming of any hotel let alone a 5-star resort. Since then, the management… lisää

I posted an unfavourable review yesterday because despite my booking 2 rooms at Banyan Tree Krabi, I was told there was no available space to have dinner at the hotel for the entirety of my stay. Which is ridiculous and unbecoming of any hotel let alone a 5-star resort. Since then, the management team acknowledged my complaint promptly and made a reservation for us to dine at Saffron, one of their on-site restaurants. The experience and food was exquisite and bursting with local flavours from beginning to end. Staying at this hotel would not be the same without the opportunity to dine at this wonderful restaurant. Which again brings me back to my main point. Hotel guests - especially at a hotel of this caliber - should always be given the chance to dine on-site and never be turned away. Dining is an inseparable part of the hotel/resort experience. I have upgraded my rating of this hotel accordingly. I still did not enjoy having to demand something as basic as dinner but I appreciate the management team for making the necessary accommodations. That is what I expect from a 5-star resort. Thank you.

vähemmän