Aljazira Beach & Spa - Families And Couples Only

“very good hotel”

jassem, nadhir and khawla The best animators in the hotel and all animators

“the Lack of Breakfast Service and the Poor Handling of the Situation”

We would like to formally submit a complaint regarding an incident that occurred during our stay, which we consider completely unacceptable. We had an excursion scheduled for 5:00 a.m. and therefore contacted the reception in advance to ask how we could have breakfast before leaving. We were infor… lisää

We would like to formally submit a complaint regarding an incident that occurred during our stay, which we consider completely unacceptable. We had an excursion scheduled for 5:00 a.m. and therefore contacted the reception in advance to ask how we could have breakfast before leaving. We were informed that we needed to make a reservation after 4:00 p.m. the previous day. When we attempted to make the reservation, we were told that it was not possible because there was no staff available before that time. However, we were advised to go to the restaurant at 4:45 a.m. to see if someone could provide us with something to eat. We followed those instructions, but unfortunately without success. The only thing we were given was a dry muffin, which was clearly not an adequate replacement for breakfast. As a result, we spent the entire morning without a proper meal, and my wife became so unwell that she almost fainted. When we returned to the hotel at the end of the day, we went to the reception to express our dissatisfaction. The only response we received was that breakfast is only served from 7:00 a.m. onwards and that, if we wanted to eat earlier, we should go to a shop and buy food ourselves. We find this response completely unacceptable, especially considering the amount we paid for our stay and the services we were promised. We then reported the situation to the Solférias representative, who contacted the hotel manager. To our surprise, the manager falsely claimed that a breakfast had been prepared for us and left at the bar, which is simply not true. He also stated that we had been rude, when in fact it was the hotel staff who, in the middle of the conversation, started speaking to each other in Arabic, showing a clear lack of professionalism and respect. We are deeply disappointed with the way this situation was handled. Not only was no proper solution provided to an issue that we had reported in advance, but we also felt that we were treated with disrespect and that the hotel manager later misrepresented the facts.

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“Mixed experience”

Even though the rooms were nice and the animators very committed, the food & drinks were average and not fresh; we all had digestive problems at a certain stage. Otherwise, the service was average, e. g. the beach towels only agains a fee & caution in cash. However, even though we didn't see any of… lisää

Even though the rooms were nice and the animators very committed, the food & drinks were average and not fresh; we all had digestive problems at a certain stage. Otherwise, the service was average, e. g. the beach towels only agains a fee & caution in cash. However, even though we didn't see any of the promised flamingoes or dolphins, the 1.5 hour jet-ski tour was amazing and worth its price..

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